Herncliffe Care Home

Spring Gardens Lane, Keighley BD20 6LH
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9.4 30 Reviews
  • Herncliffe Care Home, Keighley
Herncliffe Care Home, Keighley, West Yorkshire is a family business and for many years have been proud to offer excellent care to residents.

The care home provides care for a range of needs including residential care, dementia care and nursing care. All rooms are en-suite and are very well decorated and maintained. Herncliffe Care Home can offer both long-term care and short-term respite care.

Herncliffe have an outstanding reputation within the local community and are most proud of their care teams and ancillary teams who deliver an excellent service.

Residents are supported to maintain regular contact with the community with the help of the activity teams and a minibus driver.

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Care Provided by Herncliffe Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 115 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • P & B Kennedy Holdings Ltd
  • Person in charge
  • Jason Lambert-Sykes (Matron)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (115)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 3

Funding & Fees Guide for Herncliffe Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Herncliffe Care Home Reviews (30)

Total of 30, showing 1-20
9.4

Herncliffe Care Home has a Review Score of 9.4 (9.431) out of 10, based on 16 reviews in the last 2 years. Over all time Herncliffe Care Home has 30 reviews.

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Review from S D (Son of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home, very caring and professional staff. Mum was a resident and sadly passed away. The staff were excellent and compassionate.

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Review from Sylvia A (Wife of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband first went for respite earlier this year. He then came in for respite again but it became permanent. He needed expert care for a rare brain disease and remained there for the last three months. Herncliffe is a lovely home and residents and relatives are treated as family. Everyone is friendly
whatever role they do. The care he was given was outstanding and at the end of life, all the staff were amazing and went beyond giving care, love and support to my husband. Our children and I can't thank then enough for the care dignity and empathy we all experienced. I would recommend this home to anyone. Thank you so much.

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Review from Hilary S (Relative of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are invariably welcoming.
Atmosphere pleasant.
She is happy and well looked after, and her mobility has improved since being in Herncliffe.
Communication is good.

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Review from E D (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, all staff very friendly. Manager until recently excellent. The new manager hopefully will continue the ethos of family feel, residents treated like individuals. Activities are excellent, with plenty of stimulation. Also gave very good end-of-life care to my dad.

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Review from Margaret S (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Mum only when I have the car and that can be random at times. Each visit is a lovely experience for both me and Mum. The staff always smile and greet me, ask me how I am and may have a quick chat with me. I enjoy looking at what's new on the walls before I reach my mum. On my mum's floor the
staff will always ask if I need anything, e.g. a drink, and they are happy to talk to me about how my mum is doing. Today Mum was listening to a classical radio station in her room, which she likes, she looked calm and relaxed. A carer knocked on the door and brought Mum her dessert. I was given the chance to assist with Mum, which I did. We enjoyed reminiscing and listening to her favourite songs. I could stay as long as I needed to. I always come away pleased and reassured that Mum is safe and well cared for in a happy environment.

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Review from Elizabeth B (Wife of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband came for respite both my family and myself developed the utmost love and respect for all the staff. So much so that he became a permanent resident! The carers are beyond carers and are family to all our family. Nothing is too much trouble, they are attentive and alert to every need of
both resident and family and are just amazing. The home itself is spotlessly clean and welcoming and comfortable. I have no hesitation or worries about leaving my husband in their capable, caring hands. Thank you all from the bottom of my heart.

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Review from G C (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are both residents in Herncliffe on Alex Wing, my dad has dementia but my mum is residential, they are able to be on the same unit which is great for them. The care shown to my parents has been amazing, nothing is too much trouble, their rooms are lovely and the facilities are very good.
The only complaint I have is the food could be a little better, it’s not always very good.

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Review from K J (Wife of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted initially for respite care for two weeks and then permanent nursing/dementia care. Although he has only been with the home for a few weeks, I am very happy with his care and also the staff and his surroundings.

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Review from Christine D (Wife of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always treated with respect, kept well informed in person or by text or phone.
I feel comfort in knowing he is in a very good nursing/care home.
Fed well, kept very clean and tidy. The staff are great with him and spend time understanding him as the stroke took his speech and ability. The doctor
visits twice a week and sees all that is needed to be seen, physio is arranged twice a week, all staff are well-trained to deal with anything that needs attention.

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Review from D S (Brother of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife and I visit Herncliffe we are made very welcome and it's obvious that the residents are happy, clean, well fed and the care shown towards the dementia residents is excellent. The displays around the rooms are so well done. All the staff are working hard to ensure the residents are kept
safe and well and activities such as trips out and singalongs are brilliant!

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Review from Catherine T (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Herncliffe Care Home is a joyful, welcoming home. All of the staff, from the receptionists, the window cleaner, the managers, the activities team and, of course, the carers along with the cleanser, caterers and all the staff who Mum and I come into contact with are cheerful, they find time to welcome,
to talk, to value us a part of the Herncliffe family. I am so luck to have this team in my life looking after Mum treating her with such kindness,, dignity, understanding and commitment.

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Review from P B (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring, monitoring residents regularly. Residents are encouraged to participate in activities, but they do not push too hard, so residents still have some autonomy with decisions/

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Review from Frank H (Husband of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I couldn't put into words how grateful I am to staff and management at Herncliffe for taking care of my wife.

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Review from R A (Husband of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a Herncliffe resident for 11 months now following hospital discharge after a catastrophic stroke. The care given at Herncliffe is exemplary and it's management is effective and caring. The whole culture of the place is good with a capital 'G'.
I have every confidence that my wife is
cared for with dignity and appropriately and would recommend Herncliffe wholeheartedly.

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Review from David H (Son of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Garden wing at Herncliffe Care Home now for over 14 months and I can say that the care she has received has been excellent. The staff are very experienced and attentive, they are approachable and very understanding of the needs of residents and families who find themselves
in this situation. The managers and owner are all helpful, willing to support families with any questions at all times, reception ladies are very welcoming and everyone gets to know you on a first name basis. Amazing place for anyone who needs care!

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Review from J Y (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father’s health deteriorated in August 23 requiring additional care, a number of Nursing homes were reviewed with Herncliffe coming out on top, the staff are amazing so caring and considerate at all times. My father is well cared for, additional doctor input is available through twice weekly visits
or via the care hub line as and when needed, there are many activities with engagement encouraged but at residents wish. I would have no hesitation in recommending Herncliffe to anyone needing this type of support. Well done and thank you so much

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Review from C L (Daughter of Resident) published on 8 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Herncliffe Care Home. It is truly an amazing place. The staff are so friendly, professional and caring and they go above and beyond to ensure residents receive the very best care. My mother is very happy there and she settled very quickly into her new home due to
the high quality care she was receiving. Thank you to all the Herncliffe team!

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Review from Helen W (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is truly phenomenal. The staff were so so caring and considerate to mine and my father's needs. The organisation and professionalism was second to none. My father's care was paramount to each and every member of staff assigned to him, they showed care and affection and made him feel welcome
and comfortable throughout his whole stay. During the pandemic, they adhered to all of the guidelines and accommodated our needs and put my father's mental and physical well-being first at all times. They are truly angels on earth.

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Review from Gillian M (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was at Herncliffe for 3 years. The staff were caring and compassionate. They were helpful and friendly and they loved my Mum. I was very happy with the service, I felt that my Mum was well cared for, safe and well looked after. We were kept informed of any changes or updates. I would highly
recommend Herncliffe.

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Review from Pauline S (Daughter of Resident) published on 15 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending some time at Herncliffe my Mother sadly died in March. I cannot praise enough the care she was given at this time. Staff were so caring of both us as a family and Mum during her final weeks and hours and I cannot praise them enough for the care she received during her stay there and
during the final few weeks of her life.

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Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for Herncliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Herncliffe Care Home is calculated as follows: ( (143 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 189 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.696 Points relating to the number of positive Reviews for Herncliffe Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23. 16 Positive Reviews ÷ 23 = 0.696

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Herncliffe Care Home

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Frequently Asked Questions about Herncliffe Care Home

What types of Care is Herncliffe Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Herncliffe Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Herncliffe Care Home have?

There are 115 Single Rooms.

What are the Facilities & Services at Herncliffe Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Herncliffe Care Home to the centre of Keighley?

0.7 mile(s) as the crow flies, distance by road may be significantly further.