Hillbro Nursing Home

Holden Lane, Baildon, Shipley BD17 6RZ
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Top 20 carehome certificate
10 55 Reviews
  • Hillbro Nursing Home, Shipley
Hillbro Nursing Home is a provider of residential nursing care to those with dementia and extra care needs.

The home is based in Baildon in Shipley and has close links with the local community.

Person-centred care is delivered by a highly motivated and experienced staff team.

Staff treat individuals with dignity and respect at all times.

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Care Provided by Hillbro Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ann-Marie Marsden (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Hillbro Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,300 – £1,300
    • Self-Funded Nursing Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,300
  • (these prices are only a guideline, please contact Hillbro Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hillbro Nursing Home Reviews (55)

Total of 55, showing 1-20
10

Hillbro Nursing Home has a Review Score of 10 (9.956) out of 10, based on 25 reviews in the last 2 years. Over all time Hillbro Nursing Home has 55 reviews.

Overall Experience

  • 51
  • 2
  • 0
  • 1
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Date Published

55
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Review from S B (Stepdaughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mum was transferred to Hilbro from hospital via their fast-track scheme having already been put on the end of life programme. She was deteriorating rapidly in the hospital so I was relieved when she was transferred as the hospital staff didn't seem to have the time necessary to spend with her.
My step-mum was transferred on the 6th January 20205, unfortunately was only there until the 20th when she died. On transfer her care was exemplary being an "old school" nurse myself I am very critical but I cannot fault her care. The staff and management were superb and initially she rallied round. Unfortunately she succumb despite there care and attention. I highly recommend this home.

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Review from J M (Friend of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel part of the Hillbro family, whenever we are visiting and assisting at mealtimes.
The relatives and friends group, which meets monthly, is really good for sharing your concerns and meeting socially.
The management are very visible and are open about their goals and challenges.

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Review from Niamh B (Granddaughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was under the care of Hillbro Nursing Home for over two years and I cannot praise the staff and the overall environment enough. It is a community filled with compassion, professionalism, and respect. The transition between facilities was handled so thoughtfully, ensuring that my grandad was
comfortable every step of the way. The Hillbro team took the time to get to know him personally, understanding his preferences and tailoring his care accordingly. The level of communication with our family was exceptional. The nursing home itself is spotless, welcoming, and feels like a home. The staff treated my grandad with dignity and kindness, ensuring he was happy, and well looked after. They also offered a range of activities that helped him stay social, which meant a lot to us. I would highly recommend Hillbro, it gave us such peace of mind knowing my grandad was in such capable and caring hands. We will always be deeply grateful for the wonderful care he received.

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Review from Victoria H (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this nursing home around 9 months and it's been the best care and home he's been in throughout his long disability, after becoming bed bound from strokes. The staff are genuinely caring, attentive and lovely, very clean and has a beautiful room with big windows and lots of light.
He is very content and at peace there and it is a pleasure to visit.
The staff always make an effort to keep the entrance in keeping beautifully with the seasons and always looks great entering with the big beautiful staircase.
They've recently refurbished their conservatory room which looks great and even made the perfect venue for my parents getting married! They made it a wonderful experience and made it all happen with ease after specially getting a wedding license for them to make it happen after a lifetime together. It was really wonderful and we're incredibly grateful to them for it and making them happy.
All of our family highly recommend Hillbro Nursing Home! Thank you to their team.

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Review from A G (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the level of service and professionalism Hillbro Nursing Home have offered my parents from their stay. The home is supremely clean and the standard and quality of service is unsurpassed. The home coped extremely well through covid despite the challenging situation and are always swift
to act when action was needed. I would wholeheartedly recommend Hillbro for residential, respite or nursing care. Thank you.

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Review from Gerry B (Daughter-in-law of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father-in-law received during his time at Hillbro Nursing Home was absolutely fantastic and all of the staff were exceptionally kind and considerate, ensuring that every resident felt safe and cared for. The home itself is beautiful and the facilities were immaculate, with bright, welcoming
common areas and comfortable private rooms. My own mother is now 87 years old and, if she ever needs to become a nursing home resident, I hope she can be cared for at Hillbro.

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Review from Anthony B (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was a resident at Hillbro Nursing Home for just over 2 years prior to his passing and the care he received during that time was exceptional. All of the staff, from the management to the carers, were incredibly attentive and compassionate, creating a warm and welcoming atmosphere for
the residents. The facilities were clean and well-maintained and it was heartwarming to see the genuine connections between the staff and the residents, making it clear that my father was truly cared for. I cannot praise this nursing home highly enough and if I could give it a 10 star rating I would.

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Review from Carol C (Widow Widower) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Hillbro Nursing Home cared from my husband for over 4 years until his death in March 24.
During that time they showed him so much love and care. It's a big happy family which embraces everyone including relatives. The staff and management /owners go above and beyond to provide outstanding
care.

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Review from Rosemary G (Wife of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that I moved my husband to Hillbro Nursing Home back in April last year. He has been so much happier and content and the care from the staff has been outstanding and the nursing care has been the best we have experienced. Everyone is so thoughtful and supportive and keeps informed about
everything daily and they always go above and beyond to help with anything they can. I would like to say knowing my husband is being so well cared for it has improved my health mentally and physically and I can't thank the team enough.

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Review from Sharon M (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillbro Nursing Home is a wonderful nursing home, my dad has been here for nearly five years now. All the staff are amazing, they are kind, caring and treat all residents with dignity. The home is very clean and welcoming, I'm so glad my dad is cared for at Hillbro!

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Review from J D (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Hillbro Nursing Home back in March 2024, arriving from an awful care home in Keighley it took me 1 hour to move her across.
Hillbro have an amazing, caring, supportive staff, including kitchen staff and housekeeping.
My mum is kept nice and clean, change of clothes daily, the food
is amazing (I eat there when visiting).
Mum as a beautiful room, great view and very cosy and warm.
A great activity organiser and trips out, weekly entertainment which can be from singers, school children to birds of prey.
My mind has never being at peace until my 90 year young mum moved here.
Thank you to each and everyone of you for the love and support you show my mum.

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Review from Carol G (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I had to put my mum into care I felt that I'd somehow let her down but, I had so many people giving me peace of mind that Hillbro was the right place for her and, it was! The staff are truly amazing, always on hand for both residents and their family and friends. No stated visiting times, you're
always welcome. Fantastic live entertainment and visits out, staff actually sit with residents giving that all important conversation time. Rooms are immaculate, personal items are encouraged to bring. Mum has been there a few months now and she is so happy which, makes me and my family happy knowing she is safe at all times. I am so glad that Hillbro were there when we needed them most, nowhere better for my lovely mum!

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Review from Gillian A (Widow Widower) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for at Hillbro Nursing Home from June 2023 until his death in April 2024. From the outset from his assessment at home it was clear the expertise, understanding, provision to meet his extreme dementia needs this nursing home was totally equipped in providing and meeting his needs.
All the staff went above and beyond all expectations we as his family could have wished for. He was secure, safe, and at all times the care he received was beyond exemplary. And he was loved by all at Hillbro. Not just that, as a family we were and, remain welcome and very much cared for and continue to benefit and enjoy being part of the Hillbro Family. I cannot praise Hillbro enough and this review inadequately says everything that is so wonderful about this very special place. I can only urge others searching for a nursing home for a loved one to visit and see for yourself.

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Review from J M (Husband of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Hillbro Nursing Home in 2020 and was not expected to live for very long. Due to the outstanding care he received I had until March 2024 to be his wife again and not his carer.
The Hillbro team go way beyond with the care and dedication not only to the residents but also to family
members. I cannot thank them enough for the extra time I had with my husband.

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Review from Val C (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very kind and aware of my mums complex needs. Mum has settled there albeit with her condition it's not been easy for her or the staff. They have won her confidence and acceptance with their endless professionalism patience and kindness.
I feel 100% at ease that she's in the best place for her.
The staff are outstanding.

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Review from K W (Niece of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident here for several years. He has always been so well cared for and his changing needs have been well met. The staff are brilliant and treat all the residents with dignity and respect. The home is so clean and the decor well thought out and cheery. All the staff from the director
and the manager and administrative staff through to the care workers, all genuinely care, are supportive and get to know the residents individually. As a family, we could not have wished for better care.

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Review from Shirley N (Wife of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was moved into Hillbro in May 2023 as it was no longer safe for him to be at home. From that first day, my husband has been treated with loving care, compassion, dignity and respect by all the wonderful care workers who always smile and are calm even when under extreme pressure. I cannot
leave out the superb cooks and kitchen staff who produce mouth-watering meals, catering to a multitude of different needs. The housekeeping team do a wonderful job with the laundry whilst keeping all the rooms, corridors and other areas spotless and fresh smelling. Relatives can visit at any time for as long as they want and are also lovingly looked after by the amazing staff, nothing is too much trouble. Any issues that arise are swiftly dealt with and reported back on. Hillbro is a very unique nursing home, it is a warm and welcoming place where the residents are cherished and everyone is included in this huge family.

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Review from Jennifer L (Wife of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Hillbro for two years and settled in well. The management and staff have treated us both with great empathy and kindness.

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Review from Julie F (Daughter of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Hillbro for 9 weeks receiving end-of-life care following a severe stroke. During this time Mum received the highest level of care, love and attention from all the staff. They attended to her every need and also looked after me and all other friends and relatives who visited.
It is difficult to find the words to express my gratitude and thanks for the care Mum received, the staff are an amazing team.

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Review from V P (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident for three and a half years. He was so well looked after with love, kindness and respect from a wonderful care team. All the staff including the management care about the residents and their families. I was taken under their wings when I needed to be with Dad, nothing was too much
trouble. Hillbro is such a special place and I was so pleased Dad was part of their family.

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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Hillbro Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Hillbro Nursing Home is calculated as follows: ( (285 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 297 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillbro Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Hillbro Nursing Home

What types of Care is Hillbro Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillbro Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hillbro Nursing Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Hillbro Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillbro Nursing Home to the centre of Shipley?

1.5 mile(s) as the crow flies, distance by road may be significantly further.