Review from Angela T (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

I can not praise all the staff in Hillbro enough for the fantastic care they have given my mother all through the pandemic and beforehand. She is always clean and well presented on all visits, even unannounced. The staff are always friendly and respectful to me and my mother. I leave the home, feeling

happy that she is in the right place, with the right people. Very organised staff and simply the best. Would recommend Hillbro to anybody looking for 1st class care.

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Review from Caroline T (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience

Whilst checking the CQC score for this home on the website, it came to our family's attention that our deceased Mum's bedroom with all her private and personal possessions, including private family photos were on this website without our family's knowledge or consent. We certainly didn't give our permission

nor was it sought by the home. As you can imagine this has caused great distress to the family as our beautiful Mum passed away in August 2020. We believe this just shows the lack of compassion and respect this home has towards bereaved families. We would suggest if this home wants to advertise their rooms on a website, our family would prefer you use your own staged photographs and props and not someone’s personal room. May I add that this wasn't the only issue with this home, this has caused great pain to our family and is a clear invasion of our Mum's privacy.
We categorically would not recommend this home.

Reply from Leon Berry, Director at Hillbro Nursing Home

I am so sorry that this has caused you and your family distress and I can ensure that the picture is removed promptly. All the staff in the home really enjoyed looking after mum and had the utmost respect for her along with everyone we care for. Consent is always obtained on admission and in this case it did include, 'Consent to photographs being taken for clinical and social purposes.' I have offered to share this document with you, signed by your sister who was the only one with lasting power of attorney for health and welfare. At Hillbro aftercare is something that we pride ourselves on and we still hold many relationships with past residents' families. I have responded to your concerns formally and I have contacted you and other members of the family several times to try and resolve these issues. At Hillbro we are always contactable and if you want to get in touch I would be happy to sit down with you and go through any issues you may still have as has been offered before.

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Review from J (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience

Our beautiful mum had a very mixed stay here, for the first couple of months she seemed very lost and very sad, but our visits and hugs/kisses cheered her up. She just really sat in the lounge/dining room and tried her best to watch whatever was going on. She did enjoy her meals but hated the noises,

the clatter of plates. She loved to have her hair and nails done but then March 2020 lockdown, totally shut in her little attic room, no view, no visits, she spent seven months with no interaction. Bless her, she just gave up. We rang every day, tried Zoom, Mum was slipping away. The staff did make a few comments which did not relate to how our mum had really deteriorated and on this, we feel let down.

Reply from Leon Berry, Director at Hillbro Nursing Home

We are very sorry that you feel this way about your mum's time at Hillbro. All of the staff at Hillbro really enjoyed looking after her and commented on what a kind person she was. She always appeared very happy here. We do not have any rooms in the attic. The lockdown has hit everyone hard and I feel for all our residents that have missed out on visits with their relatives and friends and like every care home in the country things have unfortunately had to change to safeguard our residents. As soon as guidance changed to allow visits, we moved with it and we are very glad that you could attend several outdoor visits, we are glad that we could get a picture of you with your three sisters attending a visit outside in April on a sunny day for your mum. As well as several visits when it came to the end, and we were glad to have had you present with your three sisters when she passed away. We do have Skype calling available, but I am aware that it does not work for everyone and their family.

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Review from Hilary K (Cousin of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience

The care given in this nursing home is second to none. My cousin was only in here for the last 7 days of her life and she couldn't have been looked after any better. Nothing was too much trouble and the staff were so kind, gentle and considerate. I ever I needed a nursing home this one would be the

one I would choose.

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Review from Julie C (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience

Mum was in the advanced stages of Alzheimer's Disease and transferred from another place to Hillbro towards the end of October 2019. I was initially worried about the move but hugely reassured after discussions with the owners. The move was managed with patience and care for mum and also our other family

commitments. This was an insight into the care mum would continue to receive. After transfer, the staff at Hillbro all worked diligently to get to know mum personally, her likes, dislikes and anything that gave her distress. As mum is blind that is a challenge but overcome by the lovely staff. It's always a busy day at Hillbro but walk through the door and you are welcomed, offered a hot drink and a chair. You are encouraged to chat to the nursing staff if you want to know details of care or have any questions or concerns. The home manager is accessible and easy to talk to. I recommend Hillbro 100% and praise "Team Hillbro" for looking after my mum as I would. Fantastic, thank you.

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Review from B N (Wife of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience

The last two and a half months of my husband's life were spent at Hillbro Nursing Home, where he was loved and cared for by all the excellent staff. Nothing was too much trouble for them and whatever he asked for was given. He was kept very smart by the ladies who did mountains of laundry and this was

important to us both. The atmosphere at the nursing home was lovely. The staff worked very hard, but no matter how busy there were, they were always brilliant with the residents and had endless patience. Names cannot be mention, but everyone in whatever role were wonderful. If in the future I would have to go into nursing care I have told my family - take me to Hillbro! My love and my thanks to you all.

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Review from K V (Daughter-in-law of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

Always excellent in all areas.
Very pleased with my father-in-law's care and the approach of staff team at Hillbro.

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Review from J V (Son of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

No concerns re the care of my dad in Hillbro. The staff are really good and friendly. My dad is really settled there.

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Review from Zoe P (Granddaughter of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care, staff great. Confident a great provider of care.

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Review from Kelly P (Granddaughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

Always look after and talk to my grandma and treat her really well. She has had her hair and nails done which she used to love. The home allows dogs and grandma loves dogs. It has been the best place for her.

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Review from Terry P (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

My Mum has been at Hillbro for a number of years and I can say the staff and facilities have been great, a very high standard of cleanliness and care. It's a pleasure to complete this form to show how much their care and support is appreciated.

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Review from Julie P (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience

My dad moved into Hillbro 9 months ago. I can't express how happy I am with everything, the staff and management do for him. The carers and nurses are so kind and thoughtful towards him. The carers and nurses are so kind and thoughtful towards mt dad there isn't anything they wouldn't do for him. They

are very approachable and friendly. The management are also very helpful and approachable. My dad has a lovely room which is kept very clean. His clothes are washed every day. I think it's brilliant that they have regular entertainment. My dad gets to go out on regular trips for meals. The lady who is in charge of the entertainment is fantastic with all the residents, she makes sure they do regular activities including live entertainment. The kitchen staff do a brilliant job catering for everyone needs. The food is very good and nothing is too much trouble. Overall I can't thank the management and staff enough for all they do for my dad. I can honestly recommend it to anyone who is looking for a nursing home.

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Review from Roger C (Husband of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience

My wife is very well cared for at Hillbro Nursing Home where she has been a resident for 9 years. She is in the later stages of Alzheimer's Disease. The staff allow me to participate in her care believing successful care is a partnership. The strength of the nursing home is in its staff whose training

and attitude is exemplary. It is well led by the manager. The most recent CQC assessment of "Good" is accurate in my opinion.

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Review from Elsie M (Wife of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience

I have been very impressed by the staff here, they display great patience, with good humour and expertise to patients who can be very difficult. They appear to have been very well trained, and that can be said for all staff, including those on domestic duties.

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Review from Gill L (Daughter of Resident) published on 27 July 2015
Submitted via Website • Report

Overall Experience

My Dad moved in to Hillbro in March and I'm so pleased we managed to get him a place here. I can't praise all the staff enough, the management are really helpful, the carers are all amazing and can't do enough for the residents, the chef is brilliant as are the staff that work in the kitchen. I love

the fact that they put on regular entertainment which seems to be a big hit with all the residents. Overall I can't thank you all enough for what you do for my Dad. I'm sure my Mum and sister would wholeheartedly agree!

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Hillbro Nursing Home

Care Provided by Hillbro Nursing Home

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Funding & Fees Guide for Hillbro Nursing Home

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