Review from Kathleen P (Wife of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience

Howgate is now very well managed, everything seems to be working smoothly again under the present manager. During the Covid lockdown, I have been very impressed at the precautions put in place and I have felt that my husband is in a very safe environment here. Well done to everybody.

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Review from S S (Wife of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience

Only been in the home for three weeks; has settled in really well. From the manager, nurses, carers and the cleaners; they have all been friendly and caring.

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Review from C F (Granddaughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience

Howgate is a home from home experience. The staff are very friendly and attentive. I feel that my grandma is well looked after in their care. The rooms are clean, but a little bit dated. The meals are very good and a lot of choice on the menu.

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Review from T D (Son-in-law of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in the home for several months, in this time we have been very pleased with the care she has been given. The staff are very helpful and attentive in their work. Always willing to give help and assistance when needed. The home is very clean and a very good range of activities for the

residents. Overall, a very good nursing home and my wife and I would fully recommend them.

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Review from Neville C (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

My mum was very happy at Howgate House she was looked after well, the staff were very helpful and pleasant with how they made her stay there very pleasant.

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Review from Andrea C (Daughter of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience

My mum spent two years there. I watched a lot of wrong things, fire escape blocked by wheelchairs, had to tell them loads of time to move things, stuff left in hallways, tripping hazards such as hoist plugged in, dangerous. Residents upstairs left unsupervised for long times. Unclean cupboard in kitchen

upstairs, I even washed them when no one around. I had to change and make mum's bed, they never checked when mum made it only had to pull the sheets back to see stains on it. There are a few good carers but more lazy ones. My mum died 13 January, two years there, was in hospital for 3 weeks. I had no phone call asking how she was when she died, no condolences from them, and the big thing, I got the last bill week after she passed, it said mum was owed money £374. I waited 4 weeks then rang head office to be told now I've claimed it they will sort it out so if you don't claim they keep it, disgusting.

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Review from M D (Son-in-law of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was given six weeks to live with liver cancer. We came and met the manager and she was extremely professional, which put as at ease over my mother-in-law. She spent her last weeks at Howgate House. From day one to her last day she was treated excellently by all staff and I and my partner

would like to especially credit the manager, who was professional and helpful.

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Review from Lynn (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience

Our father came here for short term end of life care. We cannot stress enough how lovely and caring the staff and management were, not only to our dad but to us as a family. Nothing was too much trouble. Everyone was very welcoming and friendly and the care home was spotlessly clean. We had 24 hour

access to our dad and all the amenities available. I would certainly recommend this care home to anyone, whatever the care level needed. At such a sad time for us as a family, it was a comfort to know we had such wonderful support.

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Review from C D (Sister of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience

Howgate House have looked after my brother very well. It is not their fault that he has limited activities due to his condition. All his needs are looked after to the best of the ability of the staff. His room is excellent very clean, breakfasts dinners are lovely, teas as well. The staff and management

are very kind and go out of their way to help. Thank you.

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Review from C C (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

Warm and friendly home, my mum is well looked after. Thank you.

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Review from C R (Relative of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience

My relative had to go into the care home following a fall and becoming unsafe at home. She was always treated with care and respect. The staff were so kind to her and all of them paid her attention and were considerate of all her needs. This was a major change for her but the care of the staff meant

that in the months she lived there it became her home and she was safe and secure in her final months of life.

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Review from Janice V (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience

My mother was here for 2 days prior to her death. The care was amazing. The staff worked hard to keep her comfortable and pain-free. This was not always possible due to previous care from the hospital. All staff were extremely kind, caring and very compassionate.

Thank you for everything you did

for our mum and our family.

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Review from George S (Resident) assisted by family/friend published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience

The staff are friendly and very helpful. The room is small but with an en-suite. The food is good and there is a wide variety of food.

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Review from Maureen M (Wife of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

All staff were kind and caring. Not only to my husband but to me. My husband was happy and content, stating that he did not want to be moved.

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Review from Lorna P (Wife of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience

My husband felt well cared for and comfortable. He said his food was lovely.

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Review from Catherine B (Sister of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience

My brother received end of life care at Howgate House. All the staff were friendly, caring but professional too. We were to come and go at any time, and family and friends did so. I thank them all.

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Review from Angela S (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience

I have found Howgate House to be a kind caring place.

Spotlessly clean, very welcoming, lovely nursing home, one of the best I have seen.

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Review from Amanda H (Daughter of Resident) published on 19 February 2018
Submitted via Website • Report

Overall Experience

Mum has been at Howgate for around a year now and is settled and we are happy that the staff genuinely seem to care for the residents, some maybe more than others. She is mostly happy and we are pleased with her general care. There are lots of events and visits to keep mum stimulated, she loves singing,

and family and friends are welcome to visit at any time.
There are, however, periods when there are simply not enough staff to adequately supervise residents and having mentioned this to the manager before, I feel that this now needs reviewing, again.

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Review from Glenda O (Sister of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

We moved my brother on the 19th December 2017 and we have seen him settle down so well and it has changed his personality back to someone we now know. The staff are all so friendly, patient and compassionate and it reflects in him. It is a pleasure to visit him and we cannot thank you enough.

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Review from Christine D (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience

When one of your parents become ill and need 24-hour care it is extremely upsetting, Howgate was recommended to us by a number of people. The home invites you to take a look around without any appointments. The rooms are light and airy all with own bathrooms or toilets but most importantly the staff

are friendly, compassionate and caring. Staff took time and listened to my concerns. My mum is content and well looked after I would not hesitate to recommend this care home.

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Howgate House Care Home

Care Provided by Howgate House Care Home

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Funding & Fees Guide for Howgate House Care Home

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