Knowles Court has a very homely feel, and one in which my mother settled quickly
Martin B (Son of Resident)
We have seen an improvement in him due to the care and attention the staff at Headley House give him
June S (Wife of Resident)
Living a long way from the area, we were reassured and relieved that she was safe and cared for
Susan S (Daughter of Resident)
Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
Knowles Court Care Home has a Review Score of 8.7 (8.674) out of 10, based on 12 reviews in the last 2 years. Over all time Knowles Court Care Home has 45 reviews.
Review from J M (Daughter of Resident) published on 14 February 2025
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Reply from Alison Foreman, Commercial Director at Knowles Court Care Home
Thank you very much for taking the time and trouble to write such a wonderful review. Your 5* rating will do much to reassure those searching for care for a loved one. Kind regards.
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Review from Irene P (Daughter of Resident) published on 21 May 2024
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Reply from Davey Taverner, Digital Marketing Manager at Knowles Court Care Home
Thank you for taking the time to review Knowles Court. We appreciate your feedback and we are so glad we could help your mum settle in well. I will be sure to relay your lovely words to the team. Have a lovely day.
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Review from J C (Daughter of Resident) published on 12 February 2024
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Reply from Davey Taverner, Digital Marketing Manager at Knowles Court Care Home
Thank you for taking the time to review Knowles Court. We can confirm that the Manager has been in contact with the referring Social Worker to discuss your concerns.
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Review from Ralph P (Respite Resident) assisted by family/friend published on 30 January 2024
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Reply from Davey Taverner, Digital Marketing Manager at Knowles Court Care Home
Thank you for taking the time to write such a lovely review for Knowles Court. We are glad you enjoyed your time at the home. Thank you.
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Review from Alan W (Brother of Resident) published on 5 December 2023
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Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home
Thank you for taking the time to submit a review at this difficult time. It is wonderful to receive such kind comments about the team at Knowles Court, which I'll share with all the team.
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Review from Julie B (Sister of Resident) published on 29 November 2023
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Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home
Thank you for your positive review. It is lovely to hear how pleased you are with the care in the home. I will share your kind comments with all the team.
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Review from Kev K (Relative of Resident) published on 17 November 2023
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Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home
Thank you for taking the time to submit a review. We know how hard it is having to admit you need help caring for a loved one, so we are pleased to hear that our new manager was able to answer all your questions and alleviate your concerns. Respite provides a great opportunity for families as well as their loved ones to enjoy a break. I will share your kind comments with all the team.
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Review from K C (Daughter of Resident) published on 6 October 2023
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Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home
Thank you for taking the time to submit a review. It is lovely to hear your mum has settled in and how supportive the team have been. I will share your comments with the team.
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Review from Catherine H (Daughter of Resident) published on 25 September 2023
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Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home
Thank you for taking the time to submit such a positive review for Knowles Court. I will share your kind comments with the team.
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Review from Christine R (Wife of Resident) published on 5 September 2023
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Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home
Thank you for taking the time to submit a review. It is always difficult when a loved one first moves into a care home but we are pleased to hear that your concerns were quickly resolved by the team and that your husband is settled into the home and is well cared for. I will share your kind comments with the team.
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Review from June S (Wife of Resident) published on 24 July 2023
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Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home
Thank you for taking the time to submit a review. It is wonderful to hear how much your husband has improved since becoming a resident in Headley Household at Knowles Court. I will share your lovely comments with all the team.
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Review from Susan S (Daughter of Resident) published on 6 June 2023
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Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home
Thank you for taking the time to submit a review. It is lovely to hear how happy you were with the care your mum received during her time with us. I will share your kind words with all the team.
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Review from Carole S (Daughter of Resident) published on 17 June 2022
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Reply from lynn Billingham, Business Development Manager at Knowles Court Care Home
Thank you for taking the time to submit a review. It is lovely to hear how well your dad is doing at Knowles Court and he is obviously very settled.
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Review from Janet L (Daughter of Resident) published on 17 June 2022
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Reply from lynn Billingham, Business Development Manager at Knowles Court Care Home
What a wonderful review, thank you so much. It is wonderful to hear how pleased you are with the care and well looked after your father is and how very happy you are with the friendly and helpful staff. We are really pleased to hear how amazing the activity programme is to help. We will share your comments with all the team.
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Review from Alan H (Brother of Resident) published on 23 November 2021
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Review from Gail K (Friend of Resident) published on 26 October 2021
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Reply from Diane Kerwin, Hospital Liaison Team Administrator at Knowles Court Care Home
Thank you for highlighting that we are incorrectly advertising that our bedrooms have en-suite facilities on the carehome.co.uk web page, we will arrange for this to be corrected as soon as possible.
You are correct that unfortunately during the pandemic there have been restrictions on the type of entertainment and activities we can provide. We have worked hard to listen to our Residents and have a well-being programme which aims to support people to enjoy their hobbies and interests. Residents have enjoyed lots of support renovating the garden patio and do enjoy celebrating festivals and events throughout the year. Halloween and Christmas decorations are supported to ensure everyone enjoys celebrating. We have also ensured that outside entertainers have visited the home where possible. We continue to overcome the challenges to ensure our Residents receive the best support we can during the ongoing pandemic.
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Review from G A (Daughter of Resident) published on 20 August 2021
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Review from J T (Daughter of Resident) published on 5 August 2021
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Review from Minnie B (Resident) assisted by family/friend published on 24 February 2020
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Review from Mandy S (Daughter of Resident) published on 28 November 2019
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The Review Score of 8.7 (8.674) out of 10 for Knowles Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.297 for Knowles Court Care Home is calculated as follows: ( (78 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 138 Ratings = 4.297
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.377 Points relating to the number of positive Reviews for Knowles Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2. 11 Positive Reviews ÷ 29.2 = 0.377
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
David is the Registered Manager at Knowles Court Care Home with several years of care experience. His main interest and experience are in managing successful care homes housing elderly and frail Residents. David is very experienced in the management of care homes and is committed to providing a high–quality service.
He is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. David is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. He is a dynamic team leader and has an ongoing interest in professional development and career progression.