Review from Martin B (Son of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience

I am delighted that I chose Knowles Court for my mother. My initial request was met with an open invitation to visit followed by a warm welcome and tour, accompanied for part of the time by one of the residents. It was immediately apparent that the residents were receiving high-quality care from a professional

and dedicated team of experienced and younger staff, but all clearly working within a guiding ethos of care, support and encouragement. Knowles Court has a very homely feel, and one in which my mother settled quickly, and in which she seems so content, something which has obviously been important for her, but also reassuring to me, especially as her illness and infirmity have both progressed. She has even put on weight. Despite her health limitations she is nevertheless encouraged to take part in activities as much as she is able to. Knowles Court (Headley House) has an exceptional team of staff who have given wonderful, dignified and safe care to my mother, as well as many individual examples of kindness, and often bringing back her smile and laughter which have been so much a part of my life.

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Review from D T (Daughter-in-law of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience

I do visit my mother-in-law weekly, always enjoy the visit due to the lovely welcome and lovely staff. She is so happy, really well cared for and I'm satisfied we made the right decision for her.
The home is great.

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Review from Christine V (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience

My mum has been in Knowles Court for almost 4yrs and from my experience, she is happy and definitely well cared for and all her needs are catered for. An excellent place to be. Cannot fault the home.

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Review from Christine A (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

Everything is fine and dandy.

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Review from David H (Son of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been at Knowles Court for a little over a years and we can't praise the staff enough. The unit has been a great help, settling my mum into her new "home".
The care and accommodation is nice.

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Review from Kenny J (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

Very welcoming. Staff are very helpful. Even do my shopping. Food is good.

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Review from Y D (Friend of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

I visited to see an old family friend who had not been well. She suffers from dementia and is very frail. The care I saw given and the activities that were taking place was a surprise to me. The carers and staff were fantastic. The home was clean and well kept, including the lovely gardens. Well done

in an era where nursing the old has had poor reviews over the years.

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Review from Donald R (Son of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience

The staff at Knowles Court Care Home are remarkably good-humoured and patient with the residents no matter what happens. I also found that they were extremely good at keeping in touch with me about my mum. She had lost a lot of weight in the hospital but with the patient help of the staff at Knowles

Court Care Home, she has put it back on again.

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Review from Graham S (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

Very clean. Mum is given lots of attention. She seems very happy. Staff friendly and helpful.

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Review from Joseph H (Husband of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience

Staff very sociable and friendly. Meals very good. All in all excellent.

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Review from Linda A (Friend of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience

The nursing unit's strength lies in the good nursing management and their communication and has built up a good relationship with them. All the staff are excellent and they have got to know my friend really well. The unit is well lead who always takes the tie to explain things and the staff work well

for her.

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Review from Karen B (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience

We came every day, never missed and were looked after by very good care staff.

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Review from P T (Son of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for five months now, she is being cared for extremely well. On admission to the unit she was underweight, had a poor appetite and was low in her mood. She has gained weight, is always smiling we visit and is talkative. As a family, we have no worries at all. We like the

fact she is encouraged to join in the activities. The staff, without exception, are friendly and we see them talking to all the residents.

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Review from Claire M (Granddaughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience

My grandmother receives excellent care here. Her needs are met very well.

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Review from Jodie P (Daughter of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience

I found this nursing care home to very understaffed, having to wait an hour for the bathroom. No activities to stimulate residents, never take residents out or sit them outside. Don’t give them enough to drink.

Reply from Clare Sheehan, Careline Advisor at Knowles Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are dedicated to ensuring our Residents have the right amount of staff to care for them and will carry out a review following your concern. The staff are encouraged to support our Residents to use the outdoor areas; this will be monitored and discussed at our next team meeting. Residents are offered and encouraged to have drinks throughout the day; our staff are trained to ensure our Residents are adequately hydrated. The wellbeing and happiness of our Residents is of paramount importance to us at all times. Please don’t hesitate to liaise with home management with any concerns you may have so that they can be immediately addressed.

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Review from Christine V (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

I have been visiting relatives in this care home since 2015 and my experience has been one of excellent care and compassion and it helps to relieve the feelings of guilt sometimes appearing.
I'm very happy my mum is here and being cared for.

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Review from C A (Daughter of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience

When the time came for my mum to move into a care home, obviously it was a very difficult decision, but the fabulous staff at Knowles Court made the whole process so much easier. She was greeted like family from the very first day and after 2 years there that's still how it feels like mum is part of

a family there. Mum is very happy at Knowles Court and I'm happy knowing that she is so well looked after. The carers are amazing and work so hard. They have taken the time to get to know mum and built a lovely relationship with her. Similarly, the carers have taken the time to get to know me and whenever I visit, I always receive the same welcome, a friendly hello, a chat and a cuppa. Knowles court honestly doesn't feel like a 'care home', it feels like a 'family home'.

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Review from Wendy H (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience

My mum lived at Headley House, Knowles Court for seven years but sadly passed away in December. In the time she lived there, she was not only looked after, she was loved. The staff made it a home, not just a care home.
In the time Mum was there her dementia made it hard for us but the staff were understanding

and caring and the days leading up to her passing the staff could not have done more to ease her pain and make her comfy and help us through a bad time.
I could not have wanted anywhere better for my mum to spend the last seven years of her life.

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Review from A M (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience

My father has been well fed and cared for since the moment he arrived. The nurses are vigilant about his needs and act promptly when necessary. The atmosphere is informal and friendly and staff are always amenable. My father could not be in a better place.

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Review from Steve M (Son of Resident) published on 29 August 2017
Submitted via Website • Report

Overall Experience

It is a real concern when you have to commit to care, a much-loved parent, so it was with trepidation that I placed my 86 year old mum with Fairfax House in Knowles Court.
But there was no need for any concern at all, for I doubt there is a better standard of care delivered throughout the whole of

the United Kingdom. The staff are exemplary in their care, concern and empathy, all have long term tenure and show a genuine concern for maintaining the long term health and happiness of their charges. I cannot praise the care team enough who look after my mum.

I doubt there are many facilities where the unit manager bakes cakes, treats clients long into the night in their limited free time and bring fresh produce from their own garden as treats. Such kindness demonstrates a level of care above the expected baseline indeed.

Thank you for looking after my mum so very well and making her feel so very welcome and safe, words cannot thank you enough.

Reply from Jayne Duck, Customer Services Administrator at Knowles Court Care Home

Thank you for your review. I'm so glad that any fears you had have been put to rest and that your mum is settled and happy. I'm sure this must give you such peace of mind knowing that she is cared for by people who care so much.

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Knowles Court Care Home

Care Provided by Knowles Court Care Home

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