Knowles Court has a very homely feel, and one in which my mother settled quickly
Martin B (Son of Resident)
We have seen an improvement in him due to the care and attention the staff at Headley House give him
June S (Wife of Resident)
Living a long way from the area, we were reassured and relieved that she was safe and cared for
Susan S (Daughter of Resident)
Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
Knowles Court Care Home has a Review Score of 8.7 (8.674) out of 10, based on 12 reviews in the last 2 years. Over all time Knowles Court Care Home has 45 reviews.
Review from Graham D (Son of Resident) published on 2 May 2017
Submitted via Postal Card •
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Reply from Jayne Duck, Customer sercices administrator at Knowles Court Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Mary S (Daughter of Resident) published on 12 December 2016
Submitted via Website •
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Facilities
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Review from Kazymer H (Brother of Resident) published on 28 November 2016
Submitted via Website •
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Reply from Rose Pickering, Customer Service Administrator at Knowles Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Helen W (Daughter of Resident) published on 15 November 2016
Submitted via Postal Card •
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Reply from Rose Pickering, Customer Service Administrator at Knowles Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
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Review from Lynne W (Daughter-in-law of Resident) published on 21 April 2016
Submitted via Postal Card •
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Reply from Lydia Waller, Customer Service Administrator at Knowles Court Care Home
Thank you for your review. We offer our condolences, and are pleased to hear about your positive experience and appreciate your comments of our home. We will share your comments with the home’s manager. The Bupa Customer Care Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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The Review Score of 8.7 (8.674) out of 10 for Knowles Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.297 for Knowles Court Care Home is calculated as follows: ( (78 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 138 Ratings = 4.297
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.377 Points relating to the number of positive Reviews for Knowles Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2. 11 Positive Reviews ÷ 29.2 = 0.377
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jan 2025
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Job Title: Home Manager
Joined: 2024
David is the Registered Manager at Knowles Court Care Home with several years of care experience. His main interest and experience are in managing successful care homes housing elderly and frail Residents. David is very experienced in the management of care homes and is committed to providing a high–quality service.
He is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. David is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. He is a dynamic team leader and has an ongoing interest in professional development and career progression.