Laurel Bank Care Home can be found in Wilsden, Bradford and it provides individual quality care for the elderly including day care services, respite and dementia care.
The modern and spacious home features 63 single bedrooms with en-suite wet rooms. It also boasts five beautifully decorated lounges and dining rooms.
Laurel Bank Care Home has a Review Score of 9.5 (9.527) out of 10, based on 16 reviews in the last 2 years. Over all time Laurel Bank Care Home has 42 reviews.
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Reviewer Connection to Laurel Bank Care Home
19
8
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1
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25
15
2
0
0
Date Published
42
14
15
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26
Review from Manfred W (Son of Resident) published on 6 March 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
On my first visit to Laurel Bank to assess whether my mother should move there from another care home I was impressed with the car park facility and the actual building of the care home. It's a purpose-built home unlike a lot of others I visited. Large bedrooms/toilet facilities etc. Large hallways/lounges/dining
rooms. Clean everywhere. Friendly and courteous staff. Menus very varied.
Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home
Thank you very much for taking the time and trouble to write a review for Laurel Bank Care Home. Your 5* ratings and comments are very much appreciated. Kind regards
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Review from S H (Daughter of Resident) published on 27 January 2025
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Overall ExperienceOverall Experience5.0 out of 5
I find the staff very helpful and welcoming. They always get back to me when requesting respite care for mum with available dates and try their best to accommodate requests. I feel mum is safe and well looked after whilst on respite which gives me a much needed break.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
Thank you for taking the time to review Laurel Bank so highly. We are so thrilled you are happy with the care we provide. The team will be delighted to hear your warm words of recognition. Thank you again for the review and have a pleasant day.
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Review from L C (Daughter of Resident) published on 19 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
Laurel Bank Care Home has a warm and friendly welcoming when you first arrive, which makes you feel confident and relaxed when you know the staff here are looking after your mum, who you want the best care for.
Mum is suffering from dementia bless her, so she gets very confused some days but all the
staff are so lovely with her, reassuring her all the time. They always make her look nice for when any of her family go to visit her, which is every day. From the cleaners to the entertainment staff, it feels like one big family, which is what mum is used to. Her room is always lovely and clean so we are very happy mum is staying there. Thank you.
Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home
Thank you very much for taking the time and trouble to review Laurel Bank. The team work so hard to ensure that our residents are safe, happy and well, so to have the team mentioned for their efforts is wonderful. Kind regards.
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Review from M O (Daughter of Resident) published on 13 December 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Mum seems to have settled well at Laurel Bank. She hasn't been there long but she seems to have settled well. All the staff are really good to her and try really hard to meet her needs.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
Thank you for taking the time to review Laurel Bank so favourably. We are thrilled to hear that your mum is settled in with us and she is comfortable and content. The team will be delighted to hear your warm words of recognition. Have a wonderful day and we hope to see you again soon.
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Review from D C (Daughter of Resident) published on 8 November 2024
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Overall ExperienceOverall Experience4.0 out of 5
My mum has been in the care of Laurel Bank since September and has settled well due to the friendly and caring staff both those who directly care for her and those that administer and organise. All staff have been supportive of Mum, myself, and the wider family during what could have been a difficult
time for Mum. Whenever I have called in, the home is clean and tidy, friendly and helpful, attentive and professional. They all listen well and get creative to help make things happen. Their community connections are very helpful and lovely to see the range of daily activities to keep residents stimulated and interested in all that is going on. Thank you.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
Thank you for taking the time to review Laurel Bank so highly. We appreciate all feedback and are thrilled you have had a positive experience with us. We are delighted to hear your mum has settled in well with us and you are happy with the high level of service we aim to provide our residents. Have a lovely day and thank you again for your kind words.
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Review from A S (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
The staff are very friendly and helpful. The care of my Father is very good. Communication with the home/staff is good.
The home needs refurbishing in communal areas and individual rooms but this is being addressed.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
Thank you for taking the time to review Laurel Bank so highly. We appreciate your feedback and are thrilled you have recognised the continued improvements we are making in the home. Our staff will be delighted to hear your warm words. Please visit us again soon, have a lovely day.
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Review from J H (Stepdaughter of Resident) published on 28 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
My stepmother has been in the care of Laurel Bank since January 2024 and from the beginning of her care has enjoyed continual professional care. We (my husband +1) are truly confident that my stepmother is receiving the best care possible. The transition from home to care was not easy for my stepmother,
but at every turn, she was treated with great patience and respect. Now she is in her final weeks, everything is being done that can possibly be done. Laurel Bank and its staff have my total gratitude.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
Thank you for taking the time to review Laurel Bank so highly. We are heartened by the kind words of recognition for our home and the team. Our main goal is to provide the highest standard of care to our residents and offer as much support as we can to their loved ones in a safe and comfortable setting. We thank you for your gratitude and are so pleased we have been able to give your stepmother the care and attention she needs. Thank you for the lovely review and have a nice day.
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Review from M M (Wife of Resident) published on 28 October 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Laurel Bank greets everyone with a warm and friendly welcome.
The manager of the home is excellent as are the deputy manager, care manager, and administrator giving time and commitment to help people whatever their needs, whilst remembering names and situations.
All the staff employed in different
roles contribute to the smooth running of the home by doing their best in a pleasant friendly way. The carers are wonderful in attending to the personal needs of the residents with patience, understanding, and care and their commitment to residents is to be recommended and is reassuring.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
We are thrilled to hear the wonderful words of recognition for our team at Laurel Bank. Thank you for taking the time to let us know how we are doing, we appreciate your feedback. Our main aim here is to provide our residents a home from home, where they can feel safe, cared for and supported and it warms our hearts to know we can provide this for your loved one. Thank you and have a lovely day.
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Review from B F (Sister of Resident) published on 23 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
Laurel Bank has been looking after my Brother since 11.07.24. I find the care they have shown to my Brother to be outstanding. They are kind and caring, not just to my Brother but also to me his Sister, and my extended family. My Brother is settled and happy at Laurel Bank. He has made friends and feels
safe.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
Thank you for taking the time to review Laurel Bank so highly. We are so glad your brother is settled in well with us. We always aim to make our residents feel safe, secure and looked after and this extends to their loved ones too. We are delighted to hear you are happy with the care we provide your brother. Thank you again for the recognition and the lovely review. Have a great day.
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Review from V S (Partner of Resident) published on 22 October 2024
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Overall ExperienceOverall Experience4.0 out of 5
My partner has been here since the 15th of July. I am very happy with everything and peace of mind knowing he is being cared for 24 hours a day.
If they need me they ring me straight away. Keep up the good work.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
Thank you for taking the time to review Laurel Bank so highly. We are thrilled you are satisfied with the high level of care we strive to provide your partner. Please visit us again soon. Have a lovely day.
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Review from D R (Granddaughter of Resident) published on 22 October 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Staff always friendly on arrival and good with keeping you informed on relatives' progress. Solutions are offered if any problems and always support if you need it. Home is always tidy and clean, reception always cheery and nicely decorated with patient artwork and crafting as the seasons and events
pass.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
Thank you for taking the time to review Laurel Bank so highly. We appreciate your feedback and are heartened by the lovely words of recognition, our team will be thrilled to hear your appreciation for their hard work and dedication. Thank you and have a lovely day.
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Review from Alison W (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been in Laurel Bank Care Home since February 2023. She is very well cared for, kept clean, warm, well fed and comfortable. We are very satisfied with the care she is receiving.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
We are delighted that you are happy with the high standard of care we strive to provide our residents. Here at Laurel Bank, our residents are part of the family and we appreciate you taking the time to recognise our team's hard work with such a wonderful review. We are thrilled you are satisfied with the level of care we provide for your mother. We hope to see you again soon. Have a wonderful day.
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Review from C T (Daughter of Resident) published on 8 October 2024
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Overall ExperienceOverall Experience4.0 out of 5
I feel my Mum has settled in very well. Her room is lovely and she can have her home comforts. The staff are lovely and welcoming an treat my Mum very well.
My only issue would be getting in and out during hours when reception is not covered, you can be waiting quite a while. I understand staff are
busy, are there any options for getting a code to enter?
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
We are so glad your mum has settled in so well with us and thank you for taking the time to review us so highly. We appreciate your feedback and will be taking your suggestion into consideration for an even better experience. Have a wonderful day.
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Review from A T (Husband of Resident) published on 7 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
I can only thank the staff for the care and attention they gave to my husband and also myself. They made me feel at home, I can't thank them enough. Thank you, everybody, for being kind and patient, love you all.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
Wow! Thank you for taking the time to review Laurel Bank so highly. We appreciate your feedback and are overwhelmed by your thoughtful recognition of our team. We are delighted you are happy with the high level of care we aim for. Have a lovely day.
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Review from J R (Daughter of Resident) published on 17 September 2024
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Overall ExperienceOverall Experience4.0 out of 5
Mum has been here since february. Since moving to the ground floor, she seems to be a lot happier. Unfortunately, she will not venture out of her room unless I am taking her out, therefore cannot really comment on the activities. The only slight negative comment I have is trying to access the premises
at night. I have sometimes been stood there a very long time, trying to get in and my daughter once left having failed to get in at all. Other than this, we are very happy with the care provided for Mum.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home
Thank you for taking the time to review Laurel Bank so highly. We appreciate your feedback and will let the team know about your concerns. We are thrilled you are happy with the high level of service we strive to provide, and your honest remarks will be used to further improve our Home. Have a lovely day.
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Review from Lindsey S (Daughter of Resident) published on 26 April 2023
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Overall ExperienceOverall Experience5.0 out of 5
My mum came into Laurel Bank Care Home, for end of life care, following a period in hospital, from a previous care home.
From the moment she entered Laurel Bank on her 89th birthday when they put banners up and made a cake for her arrival, she received excellent service from caring and nursing staff.
As her daughter I was told to think of the home as my extended home as well.
My mum’s time at Laurel Bank was very short, she only lived for a week after her birthday but in that time she was treated with dignity, respect and care. With her passing staff treated me the same with care and love. The ethos of care shines through. I can only thank you all from the bottom of my heart, and only wish my mum had come to live at Laurel Bank sooner and also for longer. Many thanks, keep doing what you are doing as it is something really special in care.
Reply from Kiana Greenan, Marketing at Laurel Bank Care Home
I am so sorry for your loss and all of us at Silverline Care are sending our love. Thank you so much for your lovely words, we are so glad we made your mum happy in her last few days. We strive to make everyone feel respected and cared for in our homes so I am so glad your mum felt this in our short period with us. Please keep in touch.
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Review from J F (Wife of Resident) published on 5 December 2022
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Overall ExperienceOverall Experience5.0 out of 5
Your care and consideration for my husband are exceptional. My daughter and others have found them extremely welcoming. I cannot find fault to the hardworking staff there. The meals are wonderful.
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Review from Elaine B (Daughter of Resident) published on 18 November 2022
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Overall ExperienceOverall Experience4.0 out of 5
This review is for the Halloween party.
A welcoming and joyful afternoon. The staff worked hard to ensure all residents were involved and looked after. The singer was great with a wide variety of songs. She mingled with the residents and encouraged interaction. Food was plentiful with a variety of
refreshments on offer. Well done for a fun afternoon.
My only concern was that if l hadn't turned up, my mother wouldn't have attended. I was told she said she didn't want to go but my mother isn't capable of making decisions and she was totally compliant about going when l arrived. It would have been a shame if she had missed out, especially as she enjoyed it in her own way.
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Review from C H (Daughter of Resident) published on 18 November 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Laurel Bank has literally saved me from months of sleepless nights and stress, my dad has settled into his new home with ease all due to the staff who all go above and beyond for all the residents in their care (I see this on a daily basis). Due to Alzheimer's, my dad couldn't stay at home but he has
found a second home with Laurel Bank.
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Review from J O (Daughter of Resident) published on 18 November 2022
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Overall ExperienceOverall Experience5.0 out of 5
The care of staff are excellent. I hope for more days like last Saturday everyone enjoying themselves music was excellent.
The staff as usual gave 100% in care and compassion.
I would like to help with any activities that you hold at Laurel Bank Nursing Home.
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Current Review Score: 9.5 (9.527)
Overview of Review Score
The Review Score of 9.5 (9.527) out of 10 for Laurel Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.527 for Laurel Bank Care Home is calculated as follows:
(
(105 Excellents x 5)
+
(77 Goods x 4)
+
(6 Satisfactorys x 3)
)
÷ 188 Ratings = 4.527
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Laurel Bank Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 63 registered maximum number of service users is 12.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 23 Jan 2020
Overall Requires improvement
Caring
Good
Effective
Requires improvement
Responsive
Good
Safe
Good
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Sarah-Jayne is the manager at Laurel Bank. Sarah-Jayne has experience in the management of care homes and is committed to providing high-quality service. She is also responsible for the smooth running of the care home and the happiness and well-being of our Residents.
Ann
Job Title: Head of Housekeeping
Joined: 2018
Ann has worked at Laurel Bank since 2018 and has recently been promoted to Head of Housekeeping. Ann's kindness, compassion and teamwork are “contagious”!
Shanaz Bibi
Job Title: Senior Care Assistant
I started as a care assistant and now am a senior carer. Being a carer at Silverline is all about making a positive difference in someone's life. Making a real change to the lives of the people you care for and their community of friends and family. You are able to make a real difference in people's lives on a daily basis. It takes a special kind of person to fill the home with love compassion respect and dignity.
Person-centred care is our top priority as putting people first.
Kevin
Job Title: Admin
Joined: 2022
Kevin is our admin at Laurel Bank. He is a soft heart man. Kevin worked with us since 2022. He started as an activity coordinator and then began to show interest in our admin role. Kevin is a resilient and willing-to-learn person. He has a good sense of humour which makes him excellent as the first face you meet in our home.
Frequently Asked Questions about Laurel Bank Care Home
What types of Care is Laurel Bank Care Home registered for?
Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Laurel Bank Care Home provide?
Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.
How many Rooms does Laurel Bank Care Home have?
There are 63 Single Rooms.
What are the Facilities & Services at Laurel Bank Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Laurel Bank Care Home to the centre of Bradford?
4.7 mile(s) as the crow flies, distance by road may be significantly further.
