Laurel Bank Care Home can be found in Wilsden, Bradford and it provides individual quality care for the elderly including day care services, respite and dementia care.
The modern and spacious home features 63 single bedrooms with en-suite wet rooms. It also boasts five beautifully decorated lounges and dining rooms.
Laurel Bank Care Home has a Review Score of 9.5 (9.527) out of 10, based on 16 reviews in the last 2 years. Over all time Laurel Bank Care Home has 42 reviews.
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2
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42
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Reviewer Connection to Laurel Bank Care Home
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8
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1
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25
15
2
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42
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Review from Elaine M (Sister of Resident) published on 3 July 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Laurel Bank has undergone some major changes in both staffing and building. At all times the care remained constant. Minor problems with refurbishment were promptly addressed to our satisfaction. We are looking forward to seeing the final phase of refurbishments.
Reply from Khadijah Bennett, Marketer at Laurel Bank Care Home
Thanks for this review! We are always striving to improve the quality and standards of our homes. If you have any further feedback, please do not hesitate to let us know!
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Review from M S (Resident) published on 21 June 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
I had a paper to see but the staff lost it. I am not pleased. No more papers
Reply from Khadijah Bennett, Marketer at Laurel Bank Care Home
Thank You for your review. We apologize for any mistakes on our behalf. Our staff work hard to ensure our residents have access to the highest standards of quality within our care homes. Please contact us so that we can formally help you with your issue.
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Review from Karen P (Daughter of Resident) published on 17 May 2022
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Overall ExperienceOverall Experience5.0 out of 5
We had to find a home that could care for mum who unfortunately suffers from dementia, had a stroke and a bleed to the brain. She is unable to move anything except her head and left arm. She is hoisted and requires two carers to meet her basic needs. The staff and management team are brilliant, they
are caring and nothing is too much trouble for them. The home is modern and clean, her bedroom is en-suite. The food is varied and nourishing and they monitor her eating as she does need help and has to be fed due to her complete lack of mobility. There are various activities in the home and a full-time activities coordinator who ensures everyone participates and are therefore stimulated - he is brilliant
As a family, it was a very difficult decision for us to make but all her needs are met with dignity, compassion and caring. As a family, they are supportive of us and we can visit as often as we like and are made very welcome - all the staff team know us by name - I would highly recommend it.
Reply from Khadijah Bennett, Marketer at Laurel Bank Care Home
Thank you for your kind and thoughtful review. Our staff work hard to provide the best care for your loved ones and we greatly appreciate the time and consideration put into your feedback!
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Review from Brian D (Son of Resident) published on 7 February 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My dad has been in the care of Laurel Bank for over a year now, and it's a great relief to us to know he's being so well looked after. Our family has had a great experience with the home in how they've helped him feel comfortable and included. He was briefly unwell recently and the staff responded
with great thoughtfulness and kindness which we really appreciated.
Reply from Paulina Drzewiecka, Manager at Laurel Bank Care Home
Thank you so much for your lovely review. It is a pleasure to look after your dad. We are so happy that dad feels comfortable and included, and we look forward to supporting him going forward.
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Review from David W (Son of Resident) published on 25 January 2022
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Overall ExperienceOverall Experience5.0 out of 5
We had to find a nursing home for our mum who had suffered a stroke and had been in hospital for over two months before being discharged. Owing to her condition we had to source others to care for her and it was a big decision to make on her behalf. We were impressed not only with the Management of
the Home under the Manager and Deputy Manager but with every member of staff across the day and night shifts who provided excellent care to mum.
We would highly recommend this nursing care home which became like an extended family and were compassionate and caring to not only our mum but also our family who visited mum regularly.
Reply from Paulina Drzewiecka, Manager at Laurel Bank Care Home
Thank you so much for your beautiful and emotional review. My staff and I are so happy that we could look after your mom as well as it was possible, and provide her with comfort and love during this difficult time.
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Review from Sue C (Daughter of Resident) published on 16 November 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
At what was a very difficult time for our family, we had to find a care home for our mum who had dementia. It was time for us to allow others to care for her and this was such a big decision to make. We would highly recommend this care home who then became like extended family and were so compassionate
and caring to not only our mum but also our dad who visited every day. We will never forget how well you looked after our mum and very quickly what seemed like a daunting place for her to go, she settled in and loved her new home and her new caring family. There was never a day when she never looked her best and the staff took the time to find out what her loves and passions were and embraced them with her until her very last days. The residents all interact with one another and the activities are so well thought out. They even have a hairdresser who will come in, and my mum loved a pamper. Thank you for making her care plan and her end of life care so personal.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home
We are once again sorry for your loss but exceptionally grateful that you have written such a lovely review, particularly at this sensitive time. We fully appreciate the decision to move a loved one to a care home can be daunting, and it means a lot to us that you feel we made that journey a little easier for you. Your mum was a pleasure to care for and a wonderful addition to the Laurel Bank family. Thank you again for your kind words, we wish you and your family all the best.
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Review from Paula N (Daughter of Resident) published on 16 November 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother was able to pass away peacefully and with dignity, thanks to the caring and professional staff at Laurel Bank.
She was a resident during the most vulnerable period of her life.
At all times the family felt valued, informed, and supported.
The care given was second to none.
Well done
and thank you Laurel Bank.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home
Please accept our condolences once again for your mother's passing. It was a privilege to know and care for her. Thank you so much for taking the time to write this review - it means a great deal to everyone at Laurel Bank to know that their efforts helped in some way during a very sad time, that you had the peace of mind your mum was safe, well looked after and treated with the dignity and respect she deserved. Thanks again and take care.
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Review from John C (Husband of Resident) published on 1 November 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My wife was admitted directly from hospital and had a dose of covid on her birthday. A birthday party had been arranged and she was delighted unfortunately she declined due to Alzheimer's and Covid, but she was a resident for two months. She was treated like a member of the family and greeted all day
long with chatter and felt like she was at home, and the room decoration was great.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home
Thank you so much for taking the time to write this review. The team and I feel privileged to care for your wife and provide you with the peace of mind you deserve. We are so glad that you feel welcomed and part of the Laurel Bank family. Thanks again and take care.
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Review from D G (Sister of Resident) published on 9 September 2021
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Overall ExperienceOverall Experience4.0 out of 5
My sister is quite young to be living in a care home, it was always a worry that she would just be sat in a chair all day with no stimulation, but there are lots of activities and trips out, which my sister enjoys. Since new management was brought in, they have made a point in finding out more about
my sister and her interests and what she might like to do and are looking at extending her activities, which is very positive as my sister could potentially be at Laurel Bank for many years. Her room is comfortable, and the staff which I have met are lovely, and any concerns that I have had, have been dealt with promptly and professionally. Overall, my sister seems happy at Laurel Bank, so in turn, that makes me happy.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home
Dear D G, thank you so much for your kind review. Everyone at Laurel Bank feels honoured to look after your sister. The team has enjoyed getting to know her more and we love to see her happy to participate in the outings and activities. Thanks again.
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Review from Julie W (Daughter of Resident) published on 7 July 2021
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Overall ExperienceOverall Experience4.0 out of 5
My mum came to stay at Laurel Bank in May. I have found the home to have a homely feeling about it. The staff are always helpful and friendly and are always caring towards my mum. Mum has seemed to have settled in very well and she always looks clean and tidy. When I visit she will always say she is
happy and the staff are looking after her when I've asked. My mum enjoys the company and the activities. A happy Mum.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home
Dear Julie, thank you so much for your review. Our goal really is to provide quality care for our residents but also to provide peace of mind for their loved ones so your kind words are greatly appreciated. Thanks again.
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Review from J V (Resident) published on 28 June 2021
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Overall ExperienceOverall Experience3.0 out of 5
Laurel Bank has been my home now for the last three years.
Nice, friendly staff welcomed us. So pleased I stayed with the coronavirus around, I had company.
The new management arrived. They are very approachable and understanding. Also came many changes of improvements with more to come.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home
Thank you so much for your review, your kind words and your vote of confidence in the improvements we are trying to make to Laurel Bank is a great place for our residents to live and for our staff to work.
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Review from Jonathan N (Son of Resident) published on 11 June 2021
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Overall ExperienceOverall Experience4.0 out of 5
Early this year Laurel Bank changed ownership and a new management team was put in place.
The changes and improvements made in just 4 months have been remarkable and I know that there are more to follow.
The management has a vision and determination to progress further which is inspiring and encouraging
for someone whose mother is a resident in Laurel Bank.
The carers are a team of people who show kindness and care in all that they do.
I would recommend Laurel Bank to anyone looking for care home accommodation for their loved one.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home
Thank you for taking the time to write this review. As with any changes, it takes time to achieve your goals so we are pleased that you recognise the progress we are making in ensuring Laurel Bank is a great place for all our residents to live and our staff to work. Thank you so much for your understanding and support as well as your kind words and recommendation.
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Review from Christine R (Daughter of Resident) published on 6 May 2021
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Overall ExperienceOverall Experience4.0 out of 5
Dad came to Laurel Bank during lockdown very suddenly and we were unable to visit him for over 3 months so I was very concerned during this time. However, I was delighted to see him looking so well last week. The staff have obviously been caring for him all this time and have been answering my anxious
phone calls in a friendly and professional manner. I look forward to getting to know them all in the future and supporting them in their work. I can already notice that his quality of life is much improved. Heartfelt thanks to you all. As I have not been physically in the building due to COVID restrictions I cannot comment on the facilities accurately as yet.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home
Dear Christine, thank you so much for taking the time to write this kind review. We understand the difficulty and uncertainty the pandemic has caused and we appreciate you putting your trust in us to look after your father. We are glad that you feel his quality of life has improved and look forward to getting to know you more as hopefully, the situation continues to improve. Thanks again and take care.
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Review from Andrew C (Son of Resident) published on 19 March 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been having respite care in Laurel Bank for a few years now and I am very pleased with the home. Indeed, I think it is getting better and better. She always comments on the kindness of the staff and how pleasant they are with her. She always enjoys it when a member of staff takes time
to chat with her and I think being prepared to give that time is very important. She enjoys the activities she joins in with and I always feel she is in safe hands. Thank you to all.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home
Dear Andrew, thank you very much for taking the time to review Laurel Bank Care Home and indeed thank you for choosing us to look after your mother. The fact you feel your mother is safe and is looked after with kindness really means a great deal - I will pass on your kind words to the team. Take care.
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Review from Jayne H (Daughter of Resident) published on 15 February 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience3.0 out of 5
Excellent care. Sometimes short of staff. Difficult to contact via phone, sometimes presume due to staffing pressures. Suggest answer phone facilities to be installed.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home
Hi Jayne, thank you very much for taking the time to review our home. We appreciate your kind words and that you would recommend Laurel Bank. We will take your feedback on board and look to improve this in the future. Take care.
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Review from M J (Son of Resident) published on 4 December 2020
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Overall ExperienceOverall Experience5.0 out of 5
Laurel Bank Care Home is excellent in every respect.
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Review from Hannah J (Granddaughter of Resident) published on 3 December 2020
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Overall ExperienceOverall Experience4.0 out of 5
I just want to say a big thank you to Laurel bank for looking after my Nan, who is doing a fantastic job and letting us keep in touch with face time and calls whenever we want.
And my grandad who has sadly passed away, they did an amazing job and we thank you so much for that.
Reply from Ben Byrne, Home Manager at Laurel Bank Care Home
Dear Hannah, thank you so much for taking the time to write this lovely review which I will share with the team. Your kind words are greatly appreciated by us, particularly at this difficult time. Thank you and take care.
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Review from David J (Son of Resident) published on 3 December 2020
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Overall ExperienceOverall Experience4.0 out of 5
I am very satisfied with the care shown at Laurel Bank with everything that is going on I think the home and the staff are marvellous.
Reply from Ben Byrne, Home Manager at Laurel Bank Care Home
Thank you ever so much for taking the time to review Laurel Bank. We are delighted to hear you're pleased with your experience so far and greatly appreciate your kind words which I will pass on to the team. Thanks and take care.
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Review from Arthur S (Son of Resident) published on 18 April 2019
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Overall ExperienceOverall Experience5.0 out of 5
Mother finds staff are very friendly and go out of their way to help as did I from the very beginning of making contact. She also enjoys the food and can treat her room as home from home with her pictures and ornaments.
Reply from Norma Bruce, Administrator at Laurel Bank Care Home
Thank you for your comments it is very much appreciated. We are so pleased your Mum is happy with us.
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Review from Marilyn M (Daughter of Resident) published on 5 March 2019
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Overall ExperienceOverall Experience5.0 out of 5
My Mum is very happy and well cared for. All the staff are friendly, helpful and caring.
They all do their very best to make Laurel Bank a safe homely home with a good selection of activities.
Reply from Norma Bruce, Administrator at Laurel Bank Care Home
Thank you for your review, Marilyn, it is very much appreciated. We are pleased that Mum is happy at Laurel Bank.
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Current Review Score: 9.5 (9.527)
Overview of Review Score
The Review Score of 9.5 (9.527) out of 10 for Laurel Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.527 for Laurel Bank Care Home is calculated as follows:
(
(105 Excellents x 5)
+
(77 Goods x 4)
+
(6 Satisfactorys x 3)
)
÷ 188 Ratings = 4.527
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Laurel Bank Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 63 registered maximum number of service users is 12.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 23 Jan 2020
Overall Requires improvement
Caring
Good
Effective
Requires improvement
Responsive
Good
Safe
Good
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Sarah-Jayne is the manager at Laurel Bank. Sarah-Jayne has experience in the management of care homes and is committed to providing high-quality service. She is also responsible for the smooth running of the care home and the happiness and well-being of our Residents.
Ann
Job Title: Head of Housekeeping
Joined: 2018
Ann has worked at Laurel Bank since 2018 and has recently been promoted to Head of Housekeeping. Ann's kindness, compassion and teamwork are “contagious”!
Shanaz Bibi
Job Title: Senior Care Assistant
I started as a care assistant and now am a senior carer. Being a carer at Silverline is all about making a positive difference in someone's life. Making a real change to the lives of the people you care for and their community of friends and family. You are able to make a real difference in people's lives on a daily basis. It takes a special kind of person to fill the home with love compassion respect and dignity.
Person-centred care is our top priority as putting people first.
Kevin
Job Title: Admin
Joined: 2022
Kevin is our admin at Laurel Bank. He is a soft heart man. Kevin worked with us since 2022. He started as an activity coordinator and then began to show interest in our admin role. Kevin is a resilient and willing-to-learn person. He has a good sense of humour which makes him excellent as the first face you meet in our home.
