Laurel Bank Care Home has a Review Score of 9.5 (9.527) out of 10, based on 16 reviews in the last 2 years. Over all time Laurel Bank Care Home has 42 reviews.
Review from Galina H (Regular Volunteer) published on 9 November 2018
Submitted via Website •
Report
Reply from Norma Bruce, Administrator at Laurel Bank Care Home
Thank you for your review it was a pleasure to have your dog visit the home, it was a treat for the residents to be able to have contact with him. They all thoroughly enjoyed your visit. Looking forward to his next visit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P D (Wife of Resident) published on 7 November 2018
Submitted via Website •
Report
Reply from Norma Bruce, Administrator at Laurel Bank Care Home
Thank you very much for your kind comments it is much appreciated and we will pass them onto the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.527) out of 10 for Laurel Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.527 for Laurel Bank Care Home is calculated as follows: ( (105 Excellents x 5) + (77 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 188 Ratings = 4.527
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Laurel Bank Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jan 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Sarah-Jayne is the manager at Laurel Bank. Sarah-Jayne has experience in the management of care homes and is committed to providing high-quality service. She is also responsible for the smooth running of the care home and the happiness and well-being of our Residents.
Job Title: Head of Housekeeping
Joined: 2018
Ann has worked at Laurel Bank since 2018 and has recently been promoted to Head of Housekeeping. Ann's kindness, compassion and teamwork are “contagious”!
Job Title: Senior Care Assistant
I started as a care assistant and now am a senior carer. Being a carer at Silverline is all about making a positive difference in someone's life. Making a real change to the lives of the people you care for and their community of friends and family. You are able to make a real difference in people's lives on a daily basis. It takes a special kind of person to fill the home with love compassion respect and dignity.
Person-centred care is our top priority as putting people first.
Job Title: Admin
Joined: 2022
Kevin is our admin at Laurel Bank. He is a soft heart man. Kevin worked with us since 2022. He started as an activity coordinator and then began to show interest in our admin role. Kevin is a resilient and willing-to-learn person. He has a good sense of humour which makes him excellent as the first face you meet in our home.