Relatives and friends welcome to visit between 9 am and 8 pm. The home's protected mealtime policy means that families and relatives welcome and the client will receive their meal in their room.
Parking is available in front of the home.
Sherrington House has a Review Score of 9.7 (9.702) out of 10, based on 18 reviews in the last 2 years. Over all time Sherrington House has 28 reviews.
Review from David S (Respite Resident) published on 31 January 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David B (Husband of Resident) published on 31 January 2025
Submitted via Postal Card •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you so much for your wonderful review. It was our pleasure to have your wife stay with us. I will pass your comments on to our team, they love it when our families comment that they are getting things right.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nick K (Son of Resident) published on 29 January 2025
Submitted via Postal Card •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you so much for your wonderful review. It is a pleasure to have your father with us. I will pass your comments on to our team as they love it when we are doing things well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S M (Granddaughter of Resident) published on 29 November 2024
Submitted via Postal Card •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you for your lovely review and for taking the time to do it. It was a pleasure to have your Nan stay with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K F (Sister of Resident) published on 29 November 2024
Submitted via Postal Card •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you so much for your kind review. We are so pleased that you and your brother are very happy with how we care for him.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Trevor K (Resident) published on 20 November 2024
Submitted via Postal Card •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you for your lovely review. We really enjoy having you with us and we love the banter and jokes that you have with us in the office every day. We are so glad that you feel safe and at home because that is what we try our hardest to do.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M D (Respite Resident) assisted by family/friend published on 18 November 2024
Submitted via Postal Card •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you so much for your lovely review. We are so glad that you enjoyed your respite stay with us. We look forward to welcoming you back again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marie C (Sister of Resident) published on 5 November 2024
Submitted via Website •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you so much for taking the time to give us your lovely review. It means a lot to us when we know we are getting things right, It is a pleasure to have your brother staying with us. I will pass your comments on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracy B (Granddaughter of Resident) published on 1 November 2024
Submitted via Postal Card •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you so much for your wonderful review. We are always thrilled to know we are getting things right. It is a pleasure to have your grandfather with us and we enjoy having him. I will pass your comments on to our teams, they enjoy hearing positive comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah M (Respite Resident) published on 5 September 2024
Submitted via Postal Card •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you so much for your lovely words. We appreciate your kind comments and will let our team know. It was a pleasure having you to stay and we wish you all the best.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Penny H (Niece of Resident) published on 27 August 2024
Submitted via Postal Card •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you so much for your kind words. We will pass them on to our team. It is a pleasure to have your aunt living with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Z H (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you so much for your kind words. We will pass them on to our team. It means a lot when our team's care and hard work is complemented. We always strive to do our very best. It was a pleasure to have your mother with us, she will be missed.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey S (Great-Niece of Resident) published on 9 July 2024
Submitted via Postal Card •
Report
Reply from Carole Darwell, Director at Sherrington House
Hi Tracy, thank you so much for your wonderful review, it means a lot to us when our clients and family appreciate us. We too are sad that your auntie could not be with us for longer, she was a lovely lady and a pleasure to care for and we will miss her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Grandson of Resident) published on 7 June 2024
Submitted via Website •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you so much for your lovely review. We always strive to give our lovely clients our very best. It was a pleasure to look after your nan, she was a lovely lady.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Daughter of Resident) published on 12 April 2024
Submitted via Website •
Report
Reply from Carole Darwell, Director at Sherrington House
Thank you so much for your lovely review. Your father was a real character and we enjoyed our daily banter with him. We all still miss him so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma H (Wife of Resident) published on 22 March 2024
Submitted via Postal Card •
Report
Reply from Carole Waterhouse, Director at Sherrington House
Thank you so much for your review. We are delighted that you are happy to have him stay with us, it is always a pleasure.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Babar Y (Respite Resident) published on 12 May 2023
Submitted via Website •
Report
Reply from Carole Waterhouse, Director at Sherrington House
Firstly, the fall which you had was due to yourself being tired and refusing to be hoisted. We worked along with you to ensure that your care needs were met, however at times when carers came to you at the times you agreed, you would then decide that you did not need the carers but then would ask for assistance later when they were already in the middle of another task, therefore this meant waiting. However, you were seen to within appropriate time frames. You had regular contact with the manager and director about any concerns which would be addressed right away and you yourself were praising that you no longer had any issues. With regards to the hoist, you have already spoken with the manager and again you were made aware that this had been dealt with, to which you were satisfied.
As you were leaving us you said to the manager that you were happy with the service and care that you had received, we therefore feel your reviews are scores are not truly reflective of your stay with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan H (Son of Resident) published on 9 May 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rudi C (Son of Resident) published on 14 July 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael C (Son of Resident) published on 13 October 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.702) out of 10 for Sherrington House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.702 for Sherrington House is calculated as follows: ( (167 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 208 Ratings = 4.702
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sherrington House is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet