Lister House

13 Heaton Road, Heaton, Bradford BD8 8RA
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9.7 28 Reviews
  • Lister House, Bradford
Lister House is a family run home and is an adapted house offering care for up to 31 people over two floors. The rooms are a mix of 26 singles and 3 shared rooms. Each room has a television and WiFi provided. There is a lounge and dining area and toilet and bath facilities. The home is situated in the Heaton area of Bradford with good access to local amenities and public transport.

Lister House offers a range of care from short and long stay with skilled carers who are experienced and trained to give tender loving care.

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Care Provided by Lister House

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Belinda Dennis (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Lister House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • The Funded Nursing Care element is included in the fee levels.
    Within the fees is laundry, entertainment, some one to one time and each room has its own TV.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Relatives and friends welcome to visit the home between 9 am and 8 pm.
    There is a protected mealtime policy in place, to protect client's dignity and privacy, but clients whose family want to visit around meal times can do so and the client will have their meal served in their room.


  • Parking

  • Parking is available at the front of the home


Lister House Reviews (28)

Total of 28, showing 1-20
9.7

Lister House has a Review Score of 9.7 (9.746) out of 10, based on 11 reviews in the last 2 years. Over all time Lister House has 28 reviews.

Overall Experience

  • 21
  • 7
  • 0
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Date Published

28
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Review from D C (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the level of care my Mother is receiving. She is always treated with dignity, and all her needs are met, and I am kept informed of any changes or problems arising. There is a very low turnover of staff, so my Mother is well known by everyone, and she can relate to them confidently
of any distress or problem, and having consistent nursing care makes such a difference to the quality of her life.

Reply from Carole Darwell, Director at Lister House

Thank you so much for your lovely review. We are always delighted to hear we are getting things right. It is a pleasure to have your mother with us. I will pass your comments on to our team


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Review from M R (Wife of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband has received at Lister House nursing home has been excellent. All the staff treat the residents with dignity and care. I am given regular updates in regard to his wellbeing. Staff always make time to answer any questions I have. Lister House is a lovely atmosphere as soon as you
walk through the door!

Reply from Carole Darwell, Director at Lister House

Thank you for your wonderful review. It is a pleasure to have your husband with us. I will pass your kind words on to the team, they love to know they are appreciated.


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Review from K M (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the exceptional care Dad has received at Lister House nursing home, from Dad's arrival we were instantly put at ease by the manager and her team. The staff are compassionate and attentive, treating residents with dignity. The team have taken their time to understand Dad's needs,
preferences and routines. Dad is engaged and the care he is receiving has greatly improved his well being. Communication is great with frequent updates being provided. We would wholeheartedly recommend Lister House.

Reply from Carole Darwell, Director at Lister House

Thank you so much for your wonderful review. It is a pleasure to have your father with us. I will pass on your comments to our team as they love to know when our families say they are doing things well.


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Review from John T (Son of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum resided at Lister House for a couple of years. Throughout her stay, we found the staff treated her with kindness and dignity. She always enjoyed her meals and the many activities held there. She particularly enjoyed the banter she shared with some of the staff. There were never had any issues with
her care and even though she was small and frail, she never had any issues with bed sores. She was always clean, had a hairdresser and chiropody monthly and her room was kept spotless. The only downside to her staying there was the laundry as her clothes had a tendency to look as if they had been 'boiled washed'. Hopefully, that is something Lister House could rectify for other clients residing there.
Mum passed away a week after her 101st birthday and the staff were so kind to us and allowed us to stay in her last few hours. They treated Mum with great respect and kept her comfortable and ensured she remained pain-free and peaceful.
We are very grateful.
Thank you.

Reply from Carole Darwell, Director at Lister House

Thank you so much for your lovely review. I will make sure your comments are passed on regarding the laundry. It was a pleasure having your mum to stay with us. It was an honour to have been able to help her celebrate her 101st birthday, she was a lovely lady and a great character and she is greatly missed by us all.


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Review from Micheal L (Son of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find from the outset of visiting Lister House that the staff are very professional and courteous to me and the needs of my mother. On the occasion my mother has been to hospital with the carer, the hospital staff have been complimentary of her escort through A&E and Xrays and escort back to the home.
My mother's needs are met, even down to her dietary needs.

Reply from Carole Darwell, Director at Lister House

Thank you so much for your wonderful review. We always strive to give our lovely residents the best. I will pass your comments on to our team. It is a pleasure to have your mother with us.


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Review from Pushpa M (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lister House care home is excellent. Staff and management are friendly and caring. This provides a piece of mind for us. Food is good as well. Chefs are excellent as well. Place is clean. If there are any problems, they contact the doctor and ring us to tell us. We are pleased that the facility for
the bath is very good.

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Review from G A (Wife of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Place overall, the cleanliness you feel you are in your own home. The staff are helpful, the manager is very supportive always. The kitchen staff are very nice people. The staff are nice and they always feel your welcome. They look after the service user with dignity and respect.

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Review from David G (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved my mother from a nursing home I considered poor, it was pleasing to find a home with high standards. Since moving in she has been treated with respect and understanding. Management is on the ball with attention to detail. The staff are experienced and I'm confident everything is being done
to meet her needs. Although mother has complex needs and understanding I'm happy she is being cared for as best she can be.

Reply from Carole Darwell, Director at Lister House

Thank you so much for your kind words. We always strive to do our utmost for our lovely clients. It is a pleasure to have your mother with us.


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Review from Alexandra A (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had three weeks outstanding care. Before he died the staff were very kind and supportive. He was kept clean and comfortable.
The staff communicated well with any telephone calls I made or visits.
They do a good service.

Reply from Carole Darwell, Director at Lister House

Thank you so much for your kind words. It was an absolute pleasure to be able to care for your father.


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Review from Dhiru M (Son of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service at Lister House is amazing, they are very friendly and super helpful and it is a very clean place. The facilities are five star. The canteen workers are very helpful and the food that they make is really good.

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Review from S D (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had lived at Lister for nearly four years and she has recently passed away. I cannot fault the staff they were absolutely amazing. Their professionalism was outstanding the care support and love was amazing. The family felt truly blessed knowing our mum was cared for by such a dedicated team
from management all the way down to the lovely cleaner, our mum's medical and personal care was always met with dignity and respect. We owe them a great thank you.

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Review from Pamela F (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My lovely mum has been with Lister House for nearly four years, and since she went in for respite care, she has stayed happily and feels very at home. The staff are very professional and caring, and nothing is too much trouble. When I visit, Mum is always happy and smiling. She always has her hair done
and her favourite jewellery on. The staff are always smiling, even when under pressure, and if I have any questions, they are always answered honestly. They've helped me through some difficult times. Thank you.

Reply from Sally Allen, Director at Lister House

Thank you so much for your wonderful review. We are so glad that all the hard work and effort the staff put in has achieved what we have been striving for. Thanks for your kind words; we will pass them on to our staff.


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Review from J W (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was needing somewhere urgently, Lister House was offered, and he was there for a couple of weeks - then went to an assessment centre for six weeks and was then taken back to Lister House. The staff are amazing. They are so caring, friendly and welcoming whilst also being very professional.
Dad has been hard for them at times, but they always have good things to say about him.

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Review from John T (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't say any more than that I am totally satisfied.

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Review from Karl L (Nephew of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff.
Friendly atmosphere.

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Review from Philip G (Son of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Lister House my mom has been very happy. The staff are great. Thank you all.

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Review from E H (Sister of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident from April to October when he passed away. He suffered 2 strokes in February and was left paralysed on the right side and unable to speak or swallow. Because of Covid-19 I was unable to see him until July 20th and 27th then nothing until October 2nd. The staff were wonderful
making sure I spoke with him by phone. My son and I spent two full days with him before sadly he passed away on October 6th. Nothing was too much trouble. They were so kind to him and us. They are very kind people.

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Review from Caroline A (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Lister House last September for respite. It soon became apparent that she could not live independently again and decided to stay. She made Lister House her home, and the wonderful staff became her extended family. I recall the manager once saying to me that all the staff felt that
the residents were like family; to hear that was comforting for myself and my brother.
Mums room was on the ground floor with views over an enclosed courtyard. She was able to bring her own furniture and several treasured possessions, making anyone who visited feel that this was her home.
Sadly with Covid, we were unable to visit for several months, but regular video calls were made which must have been time-consuming and somewhat trying for the staff, but they rallied on even though mum really didn't understand what was going on!
I cannot thank the manager and her staff enough. They made mums last months safe and entertaining. Mum died in July and will be missed by us all. Thank you.

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Review from S D (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to go on holiday and enjoy it knowing that my mum was safe and cared for with lovely and qualified staff.

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Review from C C (Sister of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to Lister House every Saturday and the main door is always locked, which is a good thing. Some weeks it takes a while for the staff to answer which is not a bad thing as I would rather the clients be safe. The staff and nurse are always polite and if I need anything, they sort it out as soon as
they can.

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Lister House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Lister House is calculated as follows: ( (99 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lister House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Lister House

What types of Care is Lister House registered for?

Older Person Care, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lister House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lister House have?

There are 26 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Lister House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lister House to the centre of Bradford?

1.4 mile(s) as the crow flies, distance by road may be significantly further.