Mill Lodge

1a Moorside Place, off Leeds Road, Thornbury, Bradford BD3 8DR
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9.7 54 Reviews
  • Mill Lodge, Bradford
Mill Lodge specialises in elderly and nursing care, while also welcoming some residents with physical disabilities, for long-term care and for day care purposes.

Some of the more specialist needs that have been taken on by Mill Lodge's talented carers include people with motor neurone disease, Crohn's disease and muscular dystrophy.

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Care Provided by Mill Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mar Bitor (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Mill Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £950
    • Self-Funded Nursing Care £1,014 – £1,014

  • Please contact Mill Lodge to discuss the fees further. These are fee guides.
  • (these prices are only a guideline, please contact Mill Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Mill Lodge relatives encouraged to visit at any time although arrangements may have to be made if relatives want to visit after 9pm.


  • Parking

  • Mill Lodge has on site parking facilities. Mill Lodge has an automatic gate.


Mill Lodge Reviews (54)

Total of 54, showing 21-40
9.7

Mill Lodge has a Review Score of 9.7 (9.684) out of 10, based on 16 reviews in the last 2 years. Over all time Mill Lodge has 54 reviews.

Overall Experience

  • 42
  • 11
  • 1
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Date Published

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Review from Ian R (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at Mill Lodge for over 4 years. Did brilliantly during Covid. We have never had any concerns. Staff are caring and the home is always clean. Management is open door and willing to discuss any issues.

Reply from Mar Bitor, Manager at Mill Lodge

Hi Ian,


Thank you. It is nice to know that the management approach of open door policy is working very well and that the management team is very approachable.


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Review from Philip P (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has just entered the nursing home Mill Lodge. As with any end-of-life care it's hard to take a step back and leave the emotional attachment to one side. At this time I know they do their best for my dad and all at the home. It's getting the balance right and on that front, I cannot complain.
The management and staff have all done their best to help me understand. As long as my dad is looked after to the standards that form part of their daily routine, I am happy to recommend this home. No problems.

Reply from Mar Bitor, Manager at Mill Lodge

Hi Philip,
We aim to ensure that, at this point in your dad's life, he has nothing to worry about and work with you and the rest of the family to ensure that we deliver the best care your dad deserves.


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Review from Jill P (Wife of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really caring staff. Good office staff. The food is very good.
It doesn't smell and is nice and clean. I know my husband is getting the best care. They always inform me if my husband has anything wrong - can't fault Mill Lodge.

Reply from Mar Bitor, Manager at Mill Lodge

Hi Jill,
Thank you for your very lovely comment. We have looked after your husband for a few years now and it is our pleasure, we treat him like our own family member as we do with all of our residents. I am really pleased to hear your good feedback on our home.


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Review from J V (Nephew of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I went to see my aunty for her birthday, the staff made sure we were following government guide lines as regards PPE. My aunty looks well, the staff all seem very friendly. The place seems clean and tidy.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you for your positive comment about Mill Lodge.


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Review from Holly H (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care with Mill Lodge, if you are looking for options in Bradford you do not need to look any further. My dad has been a resident here for 2 years and the quality and service of care is fabulous. He is well looked after, always clean and tidy whenever I speak to him but most importantly,
he often tells me he is happy and comfortable at Mill Lodge.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you very much for the kind words. We aim to deliver the best care to our residents no matter what the circumstances are. I am very pleased that after 2 years you see the consistency in the approach to your dad's care and I'm glad to know that he is happy and comfortable at Mill Lodge.


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Review from Anthony K (Son of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed in Mill Lodge on palliative care and was given no more than 13 weeks to live, nine months later, he has passed. The support and care given to him have been way beyond my expectations. This has given him extra time and improved his well being. The team has gone through extreme difficulties
with COVID, but have done a fantastic job of looking after him, making him happy, comfortable and supported.

Reply from Mar Bitor, Manager at Mill Lodge

Hi Anthony,
It was our utmost joy and pleasure to look after your dad. He was a character and a gem. He certainly made us all laugh and have very fond memories of him at Mill Lodge. We are glad that we made a small impact in his colourful and well lived life!


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Review from Sandra D (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Mill Lodge for palliative care. I had been recommended Mill Lodge by a family member and spoke to the manager who was very helpful and we arranged the admission. We have a very large family and the home accommodated all the visits we needed to make. The staff were so friendly and made us
feel part of the home and the process in these difficult times. We had many conversations with the nurses and staff and we always felt like Mum came first. Sadly, Mum passed away but we cannot recommend Mill Lodge enough. All of the visitors said what lovely staff the home has.

Reply from Mar Bitor, Manager at Mill Lodge

Dear Sandra,


Thank you very much for the nice words. At Mill Lodge, we know that family members are integral to the care of our residents especially on their last few days in life. We are glad that despite what the family has gone through, we were able to provide you with comfort and re-assurance.


Sincerely,
Mar Bitor (Home Manager)


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Review from Pamela E (Niece of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt was a permanent resident at Mill Lodge Care Centre from March 2021 until she passed away in December 2021. We visited her about 4 times a week and always found her to be very contented and happy with her lifestyle. She frequently commented: 'I couldn't have wished for a better place to stay
and the food is lovely !'. We thank the management and all the carers for their loving care, attention and thoughtfulness given to our aunt during her stay.

Reply from Mar Bitor, Manager at Mill Lodge

Hi,
We always aim to make sure that our residents find a home away from home at Mill Lodge. Your aunt was such a character and it was our pleasure to look after her.
Sincerely.


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Review from W B (Nephew of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always made you feel at ease during a difficult year.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you very much for the glowing rating you have given us.


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Review from Jeffery B (Husband of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After spending time in hospital and in care homes that were poor and not very caring, I looked at some homes in the area which were terrible, I tried Mill Lodge! Best decision I've made. The atmosphere was homely, the staff were lovely and the management were fantastic. My wife was a lot happier and
pleased to be at Mill Lodge. She only had 5 weeks there before she passed away, but she was happy and well cared for.
Thank you Mill Lodge. I would recommend to anyone.

Reply from Mar Bitor, Manager at Mill Lodge

Hi J B,


Thank you for these lovely words for our home. It was our pleasure to look after your wife. We always aim to ensure that not only our residents but also their families are being looked after. We treat each of our residents as a member of our family and we work as a family unit at Mill Lodge. We are pleased to know that she was happier especially during her last few days.


Regards,


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Review from Julie C (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was fast tracked here in July from hospital requiring palliative care. We cannot praise the staff enough at Mill Lodge for the way they looked after him with care and compassion. We were kept up to date and included in his caregiving us peace of mind. Dad was welcomed with all the care and attention
he needed, and the staff did everything they could to make him comfortable. We can’t thank them enough for what they did for him and us they have such a dedicated wonderful team and run the place so well? I honestly wish Dad's care had been like this from the beginning with the spirit, devotion, warmth and sheer competence of Mill Lodge. I would highly recommend the home to anyone wanting the best care for their loved ones.

Reply from Mar Bitor, Manager at Mill Lodge

Dear Julie,
It was our privilege to look after your dad. He was such a gentleman and although he didn't say a lot we knew he was content and happy with the care he was getting from the team. We are glad you got to get involved in your dad's care. We always aim to work collaboratively with our relatives as they are the best people who know our residents and we gain a lot of insight from them. Thank you for such kind words.
Regards


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Review from Simon B (Son of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Mill Lodge highly enough for the way they looked after my father in the short time he was with them. He arrived from hospital with only a few days left to live, and he was welcomed with all the care and attention as if he was a new member of a family. I don't know how they
did it, but every member of staff I ever spoke to in that short week knew his name, knew who he was, and showed they cared.


Maybe because they have such a wonderful team that the head nurse and manager are able to run the place so well? Or maybe it's because the head nurse and manager run the place so well that they have a wonderful team? Who knows which way round it goes? But, honestly, the world would be a better place if everywhere operated with the spirit, devotion, warmth and sheer competence of Mill Lodge.


Reply from Mar Bitor, Manager at Mill Lodge

Thank you very much for the kind words. Here at Mill Lodge, we are a big family and this is extended to our residents and the resident's family. We continuously aim to better ourselves in delivering high quality care to our residents in the home. It was our pleasure to look after your dad who has lived a full life and was able to share it with us in the home.


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Review from L N (Friend of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and helpful. If I have any issues they are dealt with immediately.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you for your review and thank you for the positive words for the staff and the home. Although we believe we are already value for money as a home, we are currently looking into making it a lot better.


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Review from Anne O (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been treated as a person and well looked after. All the staff are willing to do anything for your comfort.

Reply from Mar Bitor, Manager at Mill Lodge

Dear Anne,


I have spoken to you about your review in person especially about the activities. Thank you again for taking time to review.


Regards,


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Review from J O (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Safe, caring environment. Mum was admitted as an emergency measure after a hospital stay. Staff enabled a smooth transfer and from that point onwards her care has been great. The staff who have cared for her have engaged with her and she feels happy and content. Communication with staff is good and
I know I can rely on them to keep me up to date and included in her care.

Reply from Mar Bitor, Manager at Mill Lodge

Dear Relative,


Thank you for taking the time to review. It is always very fulfilling when we nurse people back to great health and seeing how much they can do for themselves now.


Regards,


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Review from Lesley S (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, would like to take the opportunity to thank Mill Lodge. Dad was only with them for a short time. The manager, nursing staff, and all the staff behind the scenes made Dad's transition seamless.
The time Dad was with Mill Lodge, he received excellent care and compassion from all the
staff; nothing was too much trouble for them no matter how many times Dad buzzed for them.
The respect they have not only for Dad but the other residents are second to none; they always respected that Dad just wanted to be on his own, in his room, but often taking time out to go and sit with him for a chat.
We cannot thank them enough for the care Dad received, and also the compassion they showed us as a family. We would like to say thank you so much to the manager, the nursing team, and the staff behind the scenes, a special thank you to one lady, who had the time to listen, Dad enjoyed her chats; she has been an absolute treasure! I would highly recommend Mill Lodge.

Reply from Mar Bitor, Manager at Mill Lodge

Dear Lesley,
Thank you so much for this review. It was our pleasure to look after your dad. The fact that he had left an indelible mark at Mill Lodge despite his short stay with us is a testament to his character.


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Review from P I (Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a resident at Mill Lodge. The staff are great to treat me with respect.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you for this pleasant review. We are always aiming to make sure we are delivering the best care to you.


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Review from S W (Daughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Mill Lodge following a massive stroke, after two days was put on end-of-life care. The staff, all of them, are fantastic and very supportive towards me, mum and dad, they offer time, which is all we needed, time to talk, time to ask questions. We never get told two minutes when staff
are with us; they make us feel we are the most important people here. Thanks for everything.

Reply from Mar Bitor, Manager at Mill Lodge

We are glad to know that you and the rest of the family have found comfort in Mill Lodge during the most difficult time of your lives.


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Review from Deborah W (Daughter-in-law of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have put July 2019 for my review date but my mother-in-law has been at Mill Lodge for around 4 years now.
When she moved in the home was under Care UK and has at the end of 2019 been taken over by Zenith.
They have already made massive changes. The home has been redecorated and has now got social
media so family can speak face to face with relatives when unable to visit. Staff numbers seem to have risen also which is good.
The manager is a lovely guy and all his staff are fabulous. The staff are on everything and ring up to make sure family are kept in the loop so to say. The team in the kitchen have always made lovely meals. From full Sunday lunches to buffet lighter meals. We went for Christmas dinner 2019 and it was lovely.
As a family we are always made to feel welcome when visiting (even with two young children who do, on occasion, get fed up and run around and have to be told not to)
The staff are great they always offer drinks and ask the children if they would like juice.

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Review from Jas P (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I are so happy with the high level of care my dad receives. The manager and his team are efficient and thoughtful. He and the nurses are very good at keeping us informed of everything with my dad. His good days and his not so good days. They made him a cake for his birthday and sang happy
birthday. It’s the little things that matter as well as the big stuff. Overall I can finally sleep at night and not feel worried as my dad is in very good hands. Thank you so much to the team.

Reply from Mar Bitor, Manager at Mill Lodge

Hi Jas, thank you. It really fills our hearts with joy and gladness knowing that we have made your family and your dad's better by doing things that matter to him and your family as well. This is what we are here for.


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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Mill Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Mill Lodge is calculated as follows: ( (138 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 187 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Mar

Mar Bitor

Job Title: Home Manager

Joined: 2019

I started my career as a carer in the UK in 2009 and got my nursing qualification in 2012 and worked my way through the ranks. I became a unit manager in a 42 bedded nursing dementia home in Cheshire East before relocating to Leeds and eventually landing my feet at Mill Lodge. I started as a bank nurse in Mill Lodge in 2017 and became home manager in 2019.


I am very passionate about the delivery of high standard care, dementia care, and end of life care. I love walking through Mill Lodge at the beginning of the day, seeing colleagues and having a chat, and getting the day off to a good start. I enjoy catching up with residents during the day, talking to them and finding out what they’ve been up to.


On my day off, I love to go on walks with my labrador, Dexter, who is now becoming very popular at Mill Lodge.


Dexter

Dexter

Job Title: Therapy Dog

Joined: 2020

Hello!


I'm Dexter - mascot/bacon eater/toast thief! I'm the manager's dog. Even though he is the home manager, I run the home. I am more well-liked by both residents and staff than him.


I have been coming here since I was 14 weeks old and I have been to a lot of mischief, too! I try to behave sometimes especially when my human is around.


A lot of the residents find me amusing and a lot of them also find me therapeutic. My human told me I seemed to have a knack for comforting other humans, easing their loneliness and boredom. I know which rooms I can go to for treats. Crumbs on the floor? No problem!


Anyway, I hope I get to see you here at Mill Lodge soon! Please bring some treats!