Norwood House Nursing Home

Greenthwaite Close, High Spring Gardens, Keighley BD20 6DZ
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9.6 73 Reviews
  • Norwood House Nursing Home, Keighley
Norwood House Nursing Home is located with the idea of comfort, peace and serenity in mind with unique views overlooking the Aire Valley. This makes Norwood House the ideal nursing home to provide personalised, holistic and respected care for all residents.

The Nursing Home specialises in Dementia care with all staff trained to display dignity, compassion and service. The staff are easily approachable and will do everything to ensure both friends and families are made to feel comfortable and at ease.

Norwood House accommodates 31 residents, with each room tastefully decorated to provide warmth alongside a home-to-home experience whilst delivering paramount safety.

The Home offers residents the chance to relax or participate in activities across a number of communal lounges, a quiet room, patio or conservatory. The secure garden also presents the opportunity to appreciate the countryside fresh air, enjoy a stroll in the home's unique 'Dementia walk', or participate in gardening in the many flower beds. Each and every resident has the right to privacy or socialise in the family-feel home environment.

Norwood House Nursing Home has recently (January 2024) been rated as 'Requires Improvement' by CQC. The gaps, however, highlighted from the report have since been addressed but it has presented an opportunity for the Home to review and further enhance the governance of what Norwood House sets to deliver. The report continues to highlight the positive attention to care through personalised and holistic care-plans to meet each resident's needs and wishes. This quintessential delivery of care remains a strong point, as was highlighted in the report, and embodies Norwood House's aims of 'understanding care and practicing compassion'.

Within the community, there is a strong reputation of high standards and interaction to promote independence, dignity and respect.

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Care Provided by Norwood House Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Richard Brennan (Registered Manager)
  • Admission Criteria
    • Private and Social Services.
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Norwood House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,300
    • Self-Funded Nursing Care £1,200 – £1,300
    • Self-Funded Nursing Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Nursing Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,300
  • (these prices are only a guideline, please contact Norwood House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Norwood House Nursing Home prides itself in providing a "home to home" experience. With that, the Home extends an open invitation to all families and friends to visit anytime of the day. At Norwood House, care is tailored to the individual resident and the Nursing Home understands that, due to the modern lifestyle, conventional visiting hours may not apply all the time.


  • Parking

  • Norwood House Nursing Home provides secure grounds for all residents with controlled gate access. Upon arriving at the gates, please press the call bell button allowing a member of the Norwood House staff to grant you access to the car park.


Norwood House Nursing Home Reviews (73)

Total of 73, showing 1-20
9.6

Norwood House Nursing Home has a Review Score of 9.6 (9.622) out of 10, based on 9 reviews in the last 2 years. Over all time Norwood House Nursing Home has 73 reviews.

Overall Experience

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Date Published

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Review from Laura P (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The thing that sets Norwood House apart is the incredible staff. The carers and nurses have been very consistent and from my experience of visiting over the past few years, there doesn't seem to be a high turnover of staff which is great - the home has a family feel. The staff know each resident well
and know exactly what to do to help residents feel calm, happy and comfortable. Myself and my family are always greeted warmly by the carers when we visit and they always have smiles on their faces. My mum is always washed, dressed and comfortable and enjoys the social activities and games. Activities and events for residents and their families are varied and thoughtful. We are pleased with the recent return of the care home manager and the appointment of the team leader who has been very supportive.

Reply from Jagjit Singh Chaggar, Director at Norwood House Nursing Home

Thank you for your kind words, support and incredibly generous donation towards the staff fund - it is very much appreciated and provides a great deal of motivation for the staff for all that they do for our residents. We are all here because we care, and we do. We try to provide a holistic approach for all our residents to ensure they all receive the dignity, respect and love they deserve.


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Review from Kathy O (Sister of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always plenty of staff. Staff always considerate to visitors. When needed, the staff members are always patient and never rushing the resident. Staff have time for visitors and listen to what we have to say.
Very attentive to the residents needs. In the time my brother was at Norwood House I felt I
could trust him into their care. Thank you so much.

Reply from Manjit K Chaggar, Proprietor at Norwood House Nursing Home

Thank you very much for your kind words. We will convey your kind words to our hard-working, passionate and caring staff. We all try our best.


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Review from Deborah W (Wife of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my husband is receiving at Norwood. The staff are all friendly and kind, the food is good with varied choices. I would have no hesitation recommending Norwood to anyone.

Reply from Baldev Singh Chaggar, Proprietor at Norwood House Nursing Home

Hi, thank you for your kind words for our staff who are passionate about giving care and looking after. we will pass your comments to our team. Kind regards


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Review from Linda S (Daughter of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have generally been really happy with Norwood. The staff are lovely and respectful. Activities are frequent and as inclusive as possible. The care is good and is adjusted for Mum's needs as they change. We are delighted in the recent return of the original manager whose oversight definitely takes
standards to another level.

Reply from Baldev Singh Chaggar, Proprietor at Norwood House Nursing Home

Hi, Thank you for your comments which we will pass on to our staff who work very hard and are passionate about care. We strive to give the best care. Kind regards.


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Review from C M (Sister of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Norwood House to anyone looking for a place to take great care of their loved ones.

Reply from Baldev Singh Chaggar, Proprietor at Norwood House Nursing Home

Thank you for providing a very positive review which we will pass to our staff who are passionate about care and an acknowledgement from families goes a long way.


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Review from Susan S (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Feeling very happy with the care given to my dad. Family always receives a warm welcome one big happy family here at Norwood House brilliant activities to keep residents active and involved in their daily lives.

Reply from Baldev Singh Chaggar, Proprietor at Norwood House Nursing Home

Dear Susan, thank you for taking the time to fill in this review. We consider ourselves a large family here at Norwood Nursing Home. We are pleased that our dedication and commitment to care have been highlighted by you. I will pass on your kind words of appreciation to our team members.


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Review from Linda S (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased to have found Norwood House having experienced a care home that was not suitable. The staff, owners and manager are really friendly and welcoming. Mum is spending time with others rather than on her own. The activities are many and varied and staff feedback when she has had a good
day and been happy which makes a massive difference as we often miss these moments. Mum is clean and well cared for so while the progression of her Alzheimer's is still grim and upsetting, we now know we have done the best we can.

Reply from Baldev Singh Chaggar, Proprietor at Norwood House Nursing Home

Thank you for taking the time out to fill in this review. We consider ourselves a large family here at Norwood Nursing Home. We are pleased that our dedication and commitment to care has been highlighted by you. I will pass on your kind words of appreciation to our team members.


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Review from S D (Daughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here, she thinks the world of the staff who work here. The care and support they give to her is second to none. Staff treat her how they would want a member of their own family to be treated; with respect and dignity. Nothing is too much trouble, a truly wonderful happy environment.
I feel she is well supported and cared for which means I don't have to worry. The decoration is not the best and could do with an update, but I'm not too worried about this as I'd rather funding be put into staffing and day to day care. Keep up the good work, I really do appreciate what you do for my mum.

Reply from Baldev Singh Chaggar, Proprietor at Norwood House Nursing Home

Thank you very much for taking the time to leave a review! We appreciate your kind words about our staff. We know how hard they work in providing excellent care and support with respect and dignity, which is our top priority as you’ve rightly highlighted. Your feedback will be passed on to the staff who will be delighted to hear that their efforts are recognised. Regarding the decorations, as you are aware, this is an ongoing project, and we are constantly improving the environment for our residents.


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Review from Pam S (Daughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn’t think I would ever see my my mum so happy and settled. The continual level of care is exceptional and the care home is filled with love and laughter. Staff go the extra mile routinely and residents are treated with respect. We all feel very lucky to be part of this lovely community.

Reply from Baldev Singh Chaggar, Proprietor at Norwood House Nursing Home

Thank you for your positive feedback which we will pass to our team, it will be encouraging for them to know that they are being appreciated for their hard work which they do with great passion.


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Review from Susan B (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult to sum up, on arrival my mum settled very quickly - me I took a little longer. The staff, during my transition, were attentive and supportive but most importantly did not dismiss my concerns. Within a short space of time, I was dancing with my mum to different music. My mum was no t only allowed
to be herself, but actively encouraged. I soon began to enjoy visiting and looked forward. Norwood House gave my mum the last 7 months of her life with family.

Reply from Baldev Singh Chaggar, Proprietor at Norwood House Nursing Home

Hi Susan,
Thank you for sharing your thoughts. I know it was initially difficult for you. But our mission is, we understand care and practise compassion and we all work together.


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Review from Elizabeth M (Wife of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood worked wonders with my husband when he arrived from the hospital. He was unable to walk, but they soon had him walking and joining in with fantastic activities. He settled quickly into his new surroundings. The staff were fantastic, and the love, care and devotion they give to the residents
are truly off the scale. The food was excellent, all fresh fruit and vegetables every day, cooked breakfast, same at tea the super - fantastic. In his eaten weeks, the amount of care he needed was never any trouble to any of the management and carers. No words are enough; the dignity and respect for him were there to the end. Amazing nursing home with dedicated staff. Thank you.

Reply from Richard Brennan, Registered Manager at Norwood House Nursing Home

Thank you so much for your kind words, I will pass them on to all the team.


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Review from Jane S (Wife of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been quite poorly over this last month, and the staff have been amazing. They care for his needs without delay; they have respect, politeness and dignity throughout. The management keeps me up to date on a regular basis, and nothing is too much trouble for them. I would certainly recommend
Norwood House to anyone looking for a nursery home.

Reply from Richard Brennan, Registered Manager at Norwood House Nursing Home

Thank you so much for your kind words, I will pass them on to all the team.


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Review from Robert F (Relative of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first arriving at Norwood House after reviewing several other nursing homes we felt comfortable with the owner and management. They were very helpful in making arrangements for our relative to be registered. The day-by-day activities were very good i.e entertainment, trips out etc. As dementia continued
to get worse the care and well-being was superb, right through to the end-of-life care. We were always kept informed constantly which gives you a great peace of mind. It's so important to have places like this. A big thank you goes out to everyone at Norwood House for making the last years of our relative positive and comfortable.

Reply from Baldev Singh Chaggar, Proprietor at Norwood House Nursing Home

Thank you very much Robert for your wonderful feedback. We try our best to give the best quality of life to our residents. It was a pleasure to have you at Norwood. I will pass on your praise to all the staff.


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Review from Annette T (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Norwood House in February 2022 with frontal temporal dementia, he was in the latter stages of this illness. He settled immediately, the meals that are served are fresh local produce all cooked on site, he had a lovely upstairs shared room which he enjoyed. He was brought downstairs
each day to sit in the conservatory or one of the lounges so he could interact with other residents and join in the daily activities on offer. The atmosphere at Norwood is that of one big happy family, I cannot speak highly enough of each and every member of staff and management. Nothing is too much trouble for them.
Unfortunately, dad passed away yesterday, 08/12/2022 but I can honestly say that during his final ten months, he has received nothing less than 5* care and compassion whilst being at Norwood House. I would, and have, recommended Norwood House to anyone looking for excellent care for their relative.

Reply from Baldev Singh Chaggar, Proprietor at Norwood House Nursing Home

Thank you Annette for your encouraging words for our team, it goes a long way to boost their morale and helps us to keep doing and learning from feedback such as yours. We try our best to give the best quality of life to our residents.


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Review from Ben B (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after with great care by all the staff at the home and we were always welcome to visit at whatever time of day. I was happy for him to stay here for his last weeks because they were able to give him a much higher standard of care and relief from pain than I could manage at home.

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Review from Gwen B (Wife of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Norwood House Nursing Home. It's like home from home one big family. All staff from cleaners to management very friendly, helpful and caring. Keeping me well informed on how my husband was doing. He settled in really well here. I would definitely recommend Norwood house nursing home to
anyone.
Excellent.

Reply from Mr Richard Brennan, Manager at Norwood House Nursing Home

Thank you for your wonderful words, it was a pleasure to have you and your family at Norwood. Please don't be a stranger as the door is always open.


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Review from David B (Brother of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had been at Norwood House Nursing Home for over two years and was very happy and well cared for. The manager and all his staff were all so efficient and caring nothing seemed to be too much trouble. I wish to thank everyone for being there for him and all his family.

Reply from Richard Brennan, Manager at Norwood House Nursing Home

Thank you for your wonderful words I will pass them on to the team.


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Review from Kathy L (Husband of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very satisfied with the care of my husband. Over time as we have become accustomed to the ways he has become settled and a respected resident. He is given individual attention for his own specific interests.
The food is excellent, plentiful and nutritious and he loves every morsel. The
community at the home is best like his new caring family.

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Review from Lynn L (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Norwood House for seven years. The care from all the staff has been extremely good, the manager, in particular, has been very informative about everything happening to my mum. I'm very happy knowing that she is cared for in Norwood.

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Review from Carole C (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer’s and due to a bout of delirium, she was in hospital and then in Norwood House for another month. Even though the actual rooms are a bit outdated and slightly down at heel, I gave it a 5* rating as the aesthetics were not import to us or mum. The care was good and cheerful, the communication,
mainly from the office and the manager was excellent,. The food was very good, they managed to get a couple of kilos onto mum whilst she was there which was needed. They facilitated visits efficiently, no mean feat in Covid times. We were lucky, mum recovered to her pre-delirium state and she was able to come home with the support of family and carers. The handover to the community was excellent, the social worker said it was ‘the best she’d ever had. So very satisfied.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Norwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Norwood House Nursing Home is calculated as follows: ( (80 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Norwood House Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Frequently Asked Questions about Norwood House Nursing Home

What types of Care is Norwood House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norwood House Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Norwood House Nursing Home have?

There are 23 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Norwood House Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norwood House Nursing Home to the centre of Keighley?

0.7 mile(s) as the crow flies, distance by road may be significantly further.