Norwood House Nursing Home

Greenthwaite Close, High Spring Gardens, Keighley BD20 6DZ
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9.6 73 Reviews
  • Norwood House Nursing Home, Keighley
Norwood House Nursing Home is located with the idea of comfort, peace and serenity in mind with unique views overlooking the Aire Valley. This makes Norwood House the ideal nursing home to provide personalised, holistic and respected care for all residents.

The Nursing Home specialises in Dementia care with all staff trained to display dignity, compassion and service. The staff are easily approachable and will do everything to ensure both friends and families are made to feel comfortable and at ease.

Norwood House accommodates 31 residents, with each room tastefully decorated to provide warmth alongside a home-to-home experience whilst delivering paramount safety.

The Home offers residents the chance to relax or participate in activities across a number of communal lounges, a quiet room, patio or conservatory. The secure garden also presents the opportunity to appreciate the countryside fresh air, enjoy a stroll in the home's unique 'Dementia walk', or participate in gardening in the many flower beds. Each and every resident has the right to privacy or socialise in the family-feel home environment.

Norwood House Nursing Home has recently (January 2024) been rated as 'Requires Improvement' by CQC. The gaps, however, highlighted from the report have since been addressed but it has presented an opportunity for the Home to review and further enhance the governance of what Norwood House sets to deliver. The report continues to highlight the positive attention to care through personalised and holistic care-plans to meet each resident's needs and wishes. This quintessential delivery of care remains a strong point, as was highlighted in the report, and embodies Norwood House's aims of 'understanding care and practicing compassion'.

Within the community, there is a strong reputation of high standards and interaction to promote independence, dignity and respect.

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Care Provided by Norwood House Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Richard Brennan (Registered Manager)
  • Admission Criteria
    • Private and Social Services.
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Norwood House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,350
    • Self-Funded Residential Dementia Care £1,200 – £1,349
    • Self-Funded Nursing Care £1,200 – £1,450
    • Self-Funded Nursing Dementia Care £1,200 – £1,449
    • RESPITE Self-Funded Residential Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,349
    • RESPITE Self-Funded Nursing Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,450
  • (these prices are only a guideline, please contact Norwood House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Norwood House Nursing Home prides itself in providing a "home to home" experience. With that, the Home extends an open invitation to all families and friends to visit anytime of the day. At Norwood House, care is tailored to the individual resident and the Nursing Home understands that, due to the modern lifestyle, conventional visiting hours may not apply all the time.


  • Parking

  • Norwood House Nursing Home provides secure grounds for all residents with controlled gate access. Upon arriving at the gates, please press the call bell button allowing a member of the Norwood House staff to grant you access to the car park.


Norwood House Nursing Home Reviews (73)

Total of 73, showing 21-40
9.6

Norwood House Nursing Home has a Review Score of 9.6 (9.622) out of 10, based on 9 reviews in the last 2 years. Over all time Norwood House Nursing Home has 73 reviews.

Overall Experience

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Date Published

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Review from Karen E (Daughter of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall standards are excellent. Good care and attention to all. Very welcoming.

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Review from Graham B (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is receiving at the end of her life is exceptionally caring and considerate of her needs. I have witnessed the time staff engaging with her and other residents with patience and professionalism that reassures me that she is in the best place to ensure her needs are met.

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Review from Patricia D (Wife of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident here in 2018/2019 he was treated with dignity and respect and the standard of care was excellent.

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Review from Sue W (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff are really pleasant and helpful. Mum has settled in well. No negatives.

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Review from J O (Niece of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so patient and calm with the residents - I do not know how they do it. During the pandemic and lockdowns they organised WhatsApp calls each week - seeing each other helped us both. They have tried to involve my aunt in craft activities and tried to keep her stimulated.

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Review from Angela B (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Norwood House for a year. The care he received was excellent. We felt that the staff treated him and us like family.

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Review from N D (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel mum is listened to by the staff and all her needs are catered for. She has been kept well during her stay here. If we have any concerns we can phone or email and get a quick response. I think the procedures put in place during the pandemic have been very good and have kept residents, visitors
and staff safe.

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Review from Nicola H (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident of Norwood House. He was very well looked after. His end of life care was fantastic and the staff were fantastic with us as a family.

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Review from Gwen B (Wife of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is always pleased to see me he is very clean and tidy and looks really well.

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Review from G O (Niece of Resident) published on 31 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care my aunt has received at the home. The staff are welcoming and always ready to answer any questions I may have regarding her care. I am impressed with the activities that take place e.g. crafts visits, singing. These all add to her well-being. Staff are friendly
and polite and I enjoy my visits to the home.

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Review from May W (Daughter of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in well and I cannot fault the care he has received. He knows all the staff and they understand his needs and try to encourage him to be active and socialise. I feel happy that I know he is well looked after. He still doesn’t fully understand why he is here but he is settled.

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Review from Paul W (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood House is excellent and has done a wonderful job over Covid-19, I cannot fault the staff and management in any way. My mum had a peaceful and comfortable death after being at Norwood for seven years. We were able to spend as much time with her as we needed.

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Review from Steve P (Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived after illness put me in a wheelchair after the hospital had done all they could. I used to work outdoor before this event so did not know what to expect. I was greeted and got into my room where there was a tv and adjusting bed, I can still have the dignity to transfer on my own already. Management
and nursing staff sorted out medication and ask/assessed what I would need to make the best of what I have. I am asked if there is anything I need often that is good, I am not good at asking for things. Nursing staff are on the ball and have seen things I have not noticed. Having no feeling from the waist down and set up treatment as needed. The rest of the staff are cheerful and do their tasks which are not always pleasant with professionalism and care. Food is excellently well cooked and you get the amount to keep you satisfied with tea, coffee or juice supplied in between meals. A lady sort's out activities on-site I make use of the WIFI for entertainment. Everything is cleaned well rooms to linen.

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Review from Tracey J (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to thank the incredible team for their kindness and care shown to Dad during the short time he was in Norwood house. The staff were amazing and very caring during difficult circumstances and the support we received was second to none. We would highly recommend them for taking care of your
loved ones.

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Review from Joan D (Wife of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff at Norwood House, I would like to thank you all for the kindness and care you have given to my husband, during his two stays in the home and especially in his final hours. I will be eternally grateful to you all. Not many people get to see the work that goes on behind the closed doors
of the home. I have seen how you come to work smiling and how you are truly professional in all you do. It is a lovely place. It was very hard for me to not be able to visit, but I am so grateful that you kept him safe. Keep smiling and keep up the good work.

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Review from S W (Daughter-in-law of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has a pleasant, comfortable room with all her own things - photographs etc. She knits, does word searches and is happy to join in the activities the home provides, particularly Christian worship and sing-a-longs. She is not so sociable as she used to be but staff seem to be happy to
encourage her to chat.

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Review from Emma D (Granddaughter of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care is given to my Grandma. Management/Nursing Staff were extremely efficient. Care staff extremely caring, friendly and attentive.

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Review from Judith D (Friend of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Norwood for end of life care. The care she received was outstanding from all the staff. We were made to feel welcome at any time.

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Review from Anthony G (Friend of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home it was inviting and welcoming, all staff appeared happy and all smiling. There was a sing-along on and everyone appeared to be having a good time, all staff including management was joining in which just added to the happy feel of the home. Drinks and food were served and lots of
choice and time spent with residents to ensure they got what they wanted. The home had an open door policy and Residents were enjoying the sunshine in the beautiful gardens and patio, staff assisted residents that needed help so all could enjoy the outdoors. Well done Team Norwood.

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Review from Joan R (Wife of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine care to residents quick to notice if any resident are ill same care to each one. A very pleasant home, colourful, not dreary. Lovely staff, we could not fault them. Plenty of drinks tea, coffee etc could not fault it.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Norwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Norwood House Nursing Home is calculated as follows: ( (80 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Norwood House Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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