Norwood House Nursing Home

Greenthwaite Close, High Spring Gardens, Keighley BD20 6DZ
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9.6 73 Reviews
  • Norwood House Nursing Home, Keighley
Norwood House Nursing Home is located with the idea of comfort, peace and serenity in mind with unique views overlooking the Aire Valley. This makes Norwood House the ideal nursing home to provide personalised, holistic and respected care for all residents.

The Nursing Home specialises in Dementia care with all staff trained to display dignity, compassion and service. The staff are easily approachable and will do everything to ensure both friends and families are made to feel comfortable and at ease.

Norwood House accommodates 31 residents, with each room tastefully decorated to provide warmth alongside a home-to-home experience whilst delivering paramount safety.

The Home offers residents the chance to relax or participate in activities across a number of communal lounges, a quiet room, patio or conservatory. The secure garden also presents the opportunity to appreciate the countryside fresh air, enjoy a stroll in the home's unique 'Dementia walk', or participate in gardening in the many flower beds. Each and every resident has the right to privacy or socialise in the family-feel home environment.

Norwood House Nursing Home has recently (January 2024) been rated as 'Requires Improvement' by CQC. The gaps, however, highlighted from the report have since been addressed but it has presented an opportunity for the Home to review and further enhance the governance of what Norwood House sets to deliver. The report continues to highlight the positive attention to care through personalised and holistic care-plans to meet each resident's needs and wishes. This quintessential delivery of care remains a strong point, as was highlighted in the report, and embodies Norwood House's aims of 'understanding care and practicing compassion'.

Within the community, there is a strong reputation of high standards and interaction to promote independence, dignity and respect.

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Care Provided by Norwood House Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Richard Brennan (Registered Manager)
  • Admission Criteria
    • Private and Social Services.
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Norwood House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,350
    • Self-Funded Residential Dementia Care £1,200 – £1,349
    • Self-Funded Nursing Care £1,200 – £1,450
    • Self-Funded Nursing Dementia Care £1,200 – £1,449
    • RESPITE Self-Funded Residential Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,349
    • RESPITE Self-Funded Nursing Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,450
  • (these prices are only a guideline, please contact Norwood House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Norwood House Nursing Home prides itself in providing a "home to home" experience. With that, the Home extends an open invitation to all families and friends to visit anytime of the day. At Norwood House, care is tailored to the individual resident and the Nursing Home understands that, due to the modern lifestyle, conventional visiting hours may not apply all the time.


  • Parking

  • Norwood House Nursing Home provides secure grounds for all residents with controlled gate access. Upon arriving at the gates, please press the call bell button allowing a member of the Norwood House staff to grant you access to the car park.


Norwood House Nursing Home Reviews (73)

Total of 73, showing 61-73
9.6

Norwood House Nursing Home has a Review Score of 9.6 (9.622) out of 10, based on 9 reviews in the last 2 years. Over all time Norwood House Nursing Home has 73 reviews.

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Date Published

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Review from S J (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff.

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Review from Diane S (Wife of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very kind and understanding under some very difficult circumstances. It takes a very special person to look after the poor lost should and you seem to have that quality in your staff! The only problem was it wasn't close to our hometown. Our lasting memory was Christmas at Norwood House
where we shared carol service, father Christmas and a beautiful buffet. Thank you.

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Review from K B (Friend of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent nursing home. Very caring treating service users with dignity and compassion. No problem was too small. Service user enjoyed meals, she was able to have her hair done even though she was end of life. All her needs were met, staff wee cheerful and very caring. All our questions were answered.
The home is very clean and tidy and no odour. Always plenty of staff available and buzzer answered promptly.

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Review from Shirley C (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood House is a beautiful nursing home, the carers are very good. They did everything for my dad. The food was excellent always served hot and he always enjoyed his meals, used to enjoy the group activity, overall my dad was treated with full dignity.

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Review from AJT (Son of Resident) published on 30 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was always treated with kindness, compassion and respect to her dignity in spite of often challenging behaviour. I was always made to feel welcome whenever I visited. Her end of life care was exemplary

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Review from S S (Sister of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is being very well looked after, he is always dressed well, clean and tidy.
The staff are all lovely. The food is very good.

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Review from Anne S (Sister of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was supported by the care team and was offered excellent care and compassion. Welcomed into the home, despite what was challenging behaviour and all the staff became very close to him and welcoming him into their hearts.


I have been so impressed with the commitment given to ensuring his

physical, mental and emotional needs were supported.


I know the team have given over and above and I am so grateful to them all for their love and understanding to not only my brother, but us as a family.


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Review from S R (Daughter-in-law of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father-in-law first visited Norwood House we were very impressed by the knowledge, empathy, professionalism and friendly nature of the staff and management. As you can imagine, finding a nursing home for my mother-in-law was an emotive and complex time for me and the rest of my family. We looked
around a number of nursing homes but when we visited Norwood House we all felt more at ease. Having mum cared for at Norwood House has made this transition from home care to residential care easier and less worrying. The whole team at Norwood House work to provide a bespoke service to the resident with the safety, dignity and choice of the resident being at the forefront of all they do. The bedrooms are clean and spacious, the communal areas are many offering residents the choice of where and with whom they sit. The care given is second to none.

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Review from M M (Wife of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband admission to the home the staff have been very supportive settling him in. The home always smells fresh and the residents look well kept. Staff is very friendly and welcoming. Always offering drinks and snacks. I travel from Shipley to see my husband and I am allowed to stay as long
as I want. If I have any worried of concerns the manager and nurses are very supportive and reassuring. I could not have asked for any better care for my beloved husband. Fantastic view and area from his bedroom window.

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Review from Cath T (Daughter-in-law of Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After struggling as a small family with much loved mother-in-law with physical problems and declining memory, arriving at Norwood House, the staff were very supportive and understanding towards the whole family, and constantly supported us with the transition of our mother. The environment is very clean,
and well maintained on a high standard, my mother's room is always clean, and personalised to her liking, the home has a welcoming homely atmosphere, and with the dedication of staff they manage to nurse our mother to good health after she was very ill.

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Review from Marie L (Daughter of Resident) published on 14 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Norwood House for a few weeks this year. She had a clean, bright and airy room. We had a warm welcome to the home. I felt straight away she was in safe, caring hands. Her end of life care was exemplary. I can't begin to describe how kind and professional everyone was to my daughter, myself
and of course to mum. We had time with mum but never felt alone. Mum was actively cared for to the end. Mum had a long life and a good death. It could not have been better. Thank you Norwood House.

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Review from D N (Son-in-law of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is very friendly and looked after my dad so well, washed, bathed every day always kept me informed about my dad. He was really happy I would recommend this home to anyone. The staff were very friendly and eager to help, all the time. Very nice home, family orientated.

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Review from K S (Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fantastic; and are very helpful. The meals are very good and we have a choice of food, meals are all home cooked. The nurses are fantastic, very prompt to get treatment and are very helpful.
I am well looked after, fed and kept clean. The rooms are very good with an excellent view.
I am always included in all my care needs and decisions and I am very happy with the home and staff.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Norwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Norwood House Nursing Home is calculated as follows: ( (80 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Norwood House Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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