Owlett Hall

Bradford Road, Drighlington, Bradford BD11 1ED
Submit a Review
9.5 29 Reviews
  • Owlett Hall, Bradford
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Bridge House Care Home
Bridge House Care Home
9.9
Group Logo
Care Homes belonging to Simon Marks Court
Simon Marks Court
9.6
Member Logo
Care Homes belonging to Hopton Cottage Care Home
Hopton Cottage Care Home
9.9
Member Logo
Care Homes belonging to Scissett Mount
Scissett Mount
9.9
Show Owlett Hall on the Map

Care Provided by Owlett Hall

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 59 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults

Good to Know

  • Person in charge
  • Wendy Johnson (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Owlett Hall

  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £950
    • Self-Funded Nursing Care £900 – £1,050
    • RESPITE Self-Funded Residential Care £800 – £1,000
    • RESPITE Self-Funded Nursing Care £900 – £1,050
  • (these prices are only a guideline, please contact Owlett Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Owlett Hall? View your Advertising Options

Owlett Hall Reviews (29)

Total of 29, showing 1-20
9.5

Owlett Hall has a Review Score of 9.5 (9.458) out of 10, based on 22 reviews in the last 2 years. Over all time Owlett Hall has 29 reviews.

Overall Experience

  • 19
  • 8
  • 1
  • 0
  • 1

Date Published

29
7
10
22
7

Review from J S (Daughter of Resident) published on 25 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Owlett Hall since May 2024. Overall, our experience has been excellent. Staff are welcoming from reception, management, care staff, kitchen staff etc, all make you feel at home. Any issues are taken seriously and looked into promptly. Any issues are taken seriously and looked into promptly.
Many staff go above and beyond for residents.
The only negative thing I can say is that the laundry is a bit of an issue with regards to clothes going missing (even named ones) so I now take Mum's washing home and do it myself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey M (Daughter of Resident) published on 25 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All in all a very nice, clean care home.
Management attentive but as in any occupations some carers more aware of a patients needs than others.
It's a shame the names of staff that completely stand out for excellent are not allowed to be used as quite a few go above and beyond for Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glen M (Son of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with the standard of care provided to Mum. She is well looked after and I must especially commend one of Mum's carers in particular. She always engages with me and my sister when we visit and provides updates on Mum's well being. In fact, she goes above and beyond by updating
us via personal messages, when needed. We see Mum almost every day, which enables a fair judgement to be made. The home is kept spotlessly clean and the standard of food always seems to be first class.
Numerous activities are provided, although Mum is not always keen to readily engage but at least there is the option to do so. The home had to recently have a relatively short lock down to control a flu outbreak. The communication in keeping us informed both by email and telephone was excellent.
We have had a couple of concerns in respect of Mum's room, which have been dealt with. This related, in the main, to temperature control but it now seems to have been rectified.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ryan M (Grandson of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after my grandad in his last weeks. Nothing short of amazing. Couldn't be more grateful for all the support they showed, to us all. Nothing was too much, and communication and care was superb. I've seen a few nursing and care homes in my time. This is the best yet.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Granddaughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved into Owlett Hall for end-of-life care, he was cared for with dignity and respect and every member of staff I came across was lovely and couldn't do enough for us, the carers the nurses the admin staff were all amazing. I am so grateful that the last few weeks of my grandad's life were
spent being looked after. It can be a scary/overwhelming choice choosing a care home but I am so glad we found Owlett Hall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle M (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Step Dad came to Owlett Hall after a terminal cancer diagnosis in November 24. I cannot thank the staff enough for all they did for him. Every member of staff that I or my family encountered during the time were kind, caring, and respectful and nothing was ever too much trouble, there was always
someone on hand to listen and reassure. You deserve an outstanding rating Owlet Hall!
I cannot thank you enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here a few months ago and has settled well and well looked after. Staff look after my mum very well. She is thriving since she moved here and I couldn't be happier with the staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne G (Wife of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to have settled in and the staff are very kind and patient. Owlett Hall has a very nice feel to it. I would recommend it to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum had a very unpleasant 6 weeks here before we were able to move her elsewhere. Mum is a high falls risk and had a fall in the first week of being there while walking down the corridor with 2 carers and a nurse. Mum was hit in the face by another resident who had a one-to-one carer and was supposed
to be supervised! resulting in knocking mum's glasses off her face and giving her a black eye! The personal hygiene care mum received was poor, she looked grubby, her hair was not washed and dirty fingernails. Hot food was served cold, and plastic beaker cups had broken handles with sharp edges! Bed linen was dirty and stained, poor laundry service, and several items of mum's clothes went missing and couldn’t be found before we left. I would seriously reconsider if you are thinking of moving a loved one here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C E (Resident) assisted by family/friend published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love being here. I'm well looked after and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol A (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found up to date that everyone is very helpful and friendly. When I'm here, I feel welcomed and able to ask questions. I'm always updated on my mum every time I come to see my mum or call. My mum has only been here since 27/12/23, but so far, I'm very happy with everything everyone does for my
mum. Thank you. My only concern is my mum's pain is not calming!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie P (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All in all, I found the home to be ok. Issues with things going missing "laundry". Staff very friendly and efficient, management is easy to talk to. All issues raised were dealt with to my satisfaction.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John A (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Grandson of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff at Owlett Hall to be friendly and caring, and most importantly, attentive to my granny's needs! They ensure she feels content and happy at all times, providing care at a very perfect level. She is kept warm and fed. I am very grateful for the service they provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine R (Wife of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very happy with the care my husband receives.
The home is very well run and managed.
The staff are professional and very caring and helpful.
Nothing is too much trouble, and any queries are dealt with.
Everything is done to keep my husband well and healthy.
He is always
clean.
He enjoys the food.
He enjoys the activities, and there are many to keep the residents occupied and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff, normally always happy to help with any concerns. Telephone contact is poor when ringing in - don't always answer, have to ring multiple times.
Otherwise, room is clean. Father is usually comfortable and clean. Care needs are met.
Specialist palliative care team supporting home with
specific care needs and updating us when appropriate.

Reply from Elliott Erlanger, Assistant Regional Manager at Owlett Hall

Hi,
Thank you for your review and pleased your overall experience at the care home is positive. As a care home, we always strive to improve the service we offer and we take on board your comments in relation to the difficulties you have experienced in answering the telephone and will look into this and make the necessary improvements. If you wish to discuss this further, please do not hesitate to make contact the home manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark F (Son-in-law of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in Owlett Hall following a terminal cancer diagnosis. My wife and I would like to place on record our sincere thanks to every member of staff at the home for the care given to him. The standard of care was exemplary. Everything at the home was of the highest standard. The food was
excellent, well-presented and cooked to a very high standard. Staff were polite, caring, professional, well presented and could not do enough for my relative or ourselves. The entire home was spotless and clean and was the nicest-smelling care home I have ever been into. I have worked in the care industry myself and I have got to say I could not find fault or criticise Owlett Hall in any way. My wife and I would recommend Owlett Hall to anyone.

Reply from Elliott Erlanger, RM at Owlett Hall

Thank you for your kind words, it was a pleasure to have met you and your father-in-law and be able to support you during this difficult time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue M (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring humorous and hard working. They establish good relations with the residents. Everywhere appears clean and well-organised. The management has changed a few times recently but now seems very efficient and forward-thinking. Resident's and relative's views are sought and acted upon/valued.
Overall
the experience for my mum is very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lilian H (Sister of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in the home since March 2023. Carers are good but when she was taken to hospital I didn't get to know the outcome and did ask several times - not good. Also her things keep going missing like socks and other clothing, also her false teeth which have never turned up so very hard for
her to eat which she really has a problem with. Also her eyes since she has been in the home - cannot read which she likes to do because she cannot see properly. Also just recently her TV remote has gone missing so now she cannot even watch TV. I was told sorting her eyes, hearing and teeth is being done but as yet no one has told me anything about when or if.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marlene R (Wife of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say that my husband could not get any better care than he is getting. All the staff are first class here. I can go home and know that he is getting the best care and being looked after. The staff are all friendly and very easy to talk to.

Reply from Harry Inglis, RM at Owlett Hall

Thank you, Marlene, for your kind comments; Owlett has really come a long way, and we are so proud of all who've made this happen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.458)

Overview of Review Score

The Review Score of 9.5 (9.458) out of 10 for Owlett Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.458 for Owlett Hall is calculated as follows: ( (148 Excellents x 5) + (84 Goods x 4) + (12 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 253 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Owlett Hall is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Owlett Hall

What types of Care is Owlett Hall registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Owlett Hall have?

There are 59 Single Rooms.

What are the Facilities & Services at Owlett Hall?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Owlett Hall to the centre of Bradford?

5.4 mile(s) as the crow flies, distance by road may be significantly further.