Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.
There are no restrictions or booking requirements to visit Chestnut Lodge Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Chestnut Lodge Care Home has a private car park with disabled parking bays, for people visiting the home. There is no charge to use the cark park.
Chestnut Lodge Care Home has a Review Score of 9.4 (9.444) out of 10, based on 15 reviews in the last 2 years. Over all time Chestnut Lodge Care Home has 27 reviews.
Review from C G (Granddaughter of Resident) published on 17 January 2025
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Reply from Comfort Chibuye, Manager at Chestnut Lodge Care Home
Thank you very much for the positive review. This means a lot to all at Chestnut Lodge. We are happy that your granddad spent his last days with us.
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Review from Patricia K (Daughter of Resident) published on 13 January 2025
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Reply from Comfort Chibuye, Manager at Chestnut Lodge Care Home
Thank you very much for this positive review. We take pride in caring for our residents and we are happy that you found care given to your dad excellent. This is very motivating to staff and other residents at Chestnut Lodge Care home. Once again thank you.
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Review from Katrina S (Granddaughter of Resident) published on 12 November 2024
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Reply from Comfort Chibuye, Manager at Chestnut Lodge Care Home
Thank you very much for the review of our home. This means a lot to the residents and staff at Chestnut Lodge. We value your comments very highly.
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Review from Louise A (Daughter of Resident) published on 22 October 2024
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Reply from Comfort Chibuye, Manager at Chestnut Lodge Care Home
We, at Chestnut Lodge thank you very much for this positive review. It means a lot to all the staff and residents at Chestnut Lodge.
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Review from Charles Ian C (Husband of Resident) published on 10 July 2024
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Reply from Comfort Chibuye, Manager at Chestnut Lodge Care Home
Thank you for reviewing our home. We take great pleasure in hearing how we are doing. We are happy to have you and your wife at Chestnut Lodge. We are one big family.
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Review from D V (Wife of Resident) published on 17 June 2024
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Reply from Honor Keatley, Managing Director at Chestnut Lodge Care Home
What a fantastic review and thank you so much for the 5* rating. It's great to read your positive comments regarding your wife's care and most importantly, that she is very happy. With best wishes.
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Review from P P (Stepdaughter of Resident) published on 17 June 2024
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Reply from Honor Keatley, Managing Director at Chestnut Lodge Care Home
Wow, what a great review. It's so wonderful to read how well your mum has settled and how pleased you are with all aspects of the home. It's so helpful for new care seekers, reading your comments, to make a better-informed decision when choosing care for their own loved ones. Thank you. With best wishes.
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Review from A S (Husband of Resident) published on 17 June 2024
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Reply from Honor Keatley, Managing Director at Chestnut Lodge Care Home
Thank you so much for submitting your review. I have been in touch with the Home Manager and the Regional Manager and asked them to contact you to discuss your comments further, with best wishes.
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Review from John B (Son of Resident) published on 10 April 2024
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Reply from Honor Keatley, Managing Director at Chestnut Lodge Care Home
Thank you so much for your thoughtful review. It's so helpful for new care seekers to read a first hand account of life at Chestnut Lodge. Thank you also for the 5* rating. With best wishes, Managing Director
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Review from M M (Wife of Resident) published on 3 November 2023
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Reply from Honor Keatley, Managing Director at Chestnut Lodge Care Home
Thank you so much for leaving such a considered and thoughtful review. Reading that you and other family members have peace of mind is hugely significant.
With best wishes.
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Review from Philip S (Son of Resident) published on 22 September 2023
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Reply from Honor Keatley, Managing Director at Chestnut Lodge Care Home
Thank you so much for your fantastic review. It's great for the team members to read what a positive impact they have made. With best wishes, Managing Director.
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Review from Douglas S (Friend of Resident) published on 21 September 2023
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Reply from Comfort Chibuye, Manager at Chestnut Lodge Care Home
Thank you. We, at Chestnut Lodge, appreciate your feedback. It was a pleasure caring for your lovely friend. Residents and staff on Aspen will miss you and your friend. Regards.
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Review from Tracy H (Daughter of Resident) published on 26 June 2023
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Reply from Honor Keatley, Managing Director at Chestnut Lodge Care Home
Thank you for taking the time to share your feelings. We have just taken over as the new management company and will work with the home to ensure our residents and family members receive the service we would expect.
With best wishes,
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Review from A L (Son of Resident) published on 23 May 2023
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Reply from Kiana Greenan, Marketing at Chestnut Lodge Care Home
Thank you so much for your lovely review, this is the level of care we always aim to achieve.
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Review from Christopher P (Son of Resident) published on 10 May 2023
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Reply from Kiana Greenan, Marketing at Chestnut Lodge Care Home
Hi Christopher, firstly from all of us at Silverline Care, we are so sorry for your loss. We are sending love to all of your family during these hard times. Thank you so much for your kind words, it is so nice to hear that we made your father's last few days that little bit easier. Take care.
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Review from Lynda Q (Sister of Resident) published on 15 February 2023
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Reply from Kiana Greenan, Marketing at Chestnut Lodge Care Home
Firstly, from all of us at Silverline Care, we are so sorry for your loss and are sending love to you and all your family. We are so glad we made the last four years as easy as possible for you all; it was our absolute pleasure. Thank you for your lovely words. I will make sure to send them across to our team, who work endlessly to provide this level of care every day. Take care, and thank you again.
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Review from Teresa J (Daughter of Resident) published on 22 September 2021
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Reply from Comfort, Home Manager at Chestnut Lodge Care Home
Dear Teresa, thank you so much for taking the time to write this lovely review. It is our privilege to look after your mum. The team has loved getting to know her, finding out her likes as well as what she needs to be happy and content in her own home, so your kind words mean the world to us, now more than ever. Thanks again.
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Review from Geoffery W (Son of Resident) published on 25 August 2021
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Reply from Comfort Chibuye, Home Manager at Chestnut Lodge Care Home
Dear Geoffery, thank you so much for taking the time to review your and your mother's experience at Shakespeare Court. The team and I feel very privileged to have been able to help look after her, and we really appreciate your kind words and recommendation. Thanks again.
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Review from D R (Son of Resident) published on 23 March 2021
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Review from Sandra K (Daughter of Resident) published on 11 February 2020
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Reply from Julie-Ann Fitton, Home Manager at Chestnut Lodge Care Home
Hi Sandra, the team and I really appreciate you taking the time to review your mother's stay at Shakespeare Court, especially at this sensitive time. We are very grateful to have been able to look after your mum and to have provided comfort and support to you and your family. Take care.
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The Review Score of 9.4 (9.444) out of 10 for Chestnut Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.569 for Chestnut Lodge Care Home is calculated as follows: ( (127 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 174 Ratings = 4.569
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.875 Points relating to the number of positive Reviews for Chestnut Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 14 Positive Reviews ÷ 16 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2021
My name is Comfort Chibuye.
I am a nurse by profession, having qualified as a nurse and midwife 30 years ago. I have a lot of experience working with the elderly in care homes as a nurse, home manager and in the Regional team and care is my passion.
I believe I have all values of the 6 Cs that underpin the culture and practice in social care. I am a bubbly and approachable person and with me, it is always service with a smile.
The values and mission of Silverline Care are very much at the core of my practice. Putting people first is my priority.