Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.
There are no restrictions or booking requirements to visit Chestnut Lodge Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Chestnut Lodge Care Home has a private car park with disabled parking bays, for people visiting the home. There is no charge to use the cark park.
Chestnut Lodge Care Home has a Review Score of 9.4 (9.444) out of 10, based on 15 reviews in the last 2 years. Over all time Chestnut Lodge Care Home has 27 reviews.
Review from Carol W (Daughter of Resident) published on 2 May 2019
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Review from Jordan F (Son of Resident) published on 2 May 2019
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Review from Janet B (Daughter of Resident) published on 25 March 2019
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Review from Allen J (Son of Resident) published on 21 March 2019
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Review from Kathryn R (Daughter of Resident) published on 18 March 2019
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Review from Mark B (Son of Resident) published on 26 February 2019
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Review from Mohammad A (Son of Resident) published on 19 July 2017
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The Review Score of 9.4 (9.444) out of 10 for Chestnut Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.569 for Chestnut Lodge Care Home is calculated as follows: ( (127 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 174 Ratings = 4.569
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.875 Points relating to the number of positive Reviews for Chestnut Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 14 Positive Reviews ÷ 16 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2021
My name is Comfort Chibuye.
I am a nurse by profession, having qualified as a nurse and midwife 30 years ago. I have a lot of experience working with the elderly in care homes as a nurse, home manager and in the Regional team and care is my passion.
I believe I have all values of the 6 Cs that underpin the culture and practice in social care. I am a bubbly and approachable person and with me, it is always service with a smile.
The values and mission of Silverline Care are very much at the core of my practice. Putting people first is my priority.