Springfield

17 Western Way, Buttershaw, Bradford BD6 2UB
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9.7 165 Reviews
  • Springfield, Bradford
Anchor’s Springfield is located in a quiet location in Buttershaw. The home provides friendly and comfortable residential and dementia care for up to 99 residents in single en suite rooms.

Residents have a choice of five spacious lounges and a landscaped garden area with raised flower beds, with easy access to local travel routes and amenities for those who wish to remain as active as they can amongst the local community.

Care needs are met through individual, detailed care plans which are designed with care staff, residents and their loved ones. The care staff receive on-going dementia training to ensure their approach reflects best practice and they can provide high standards of care for residents with dementia.

Springfield is part of Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Springfield

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Vicki Hemsworth (Manager)
  • Admission Criteria
    • Please contact Springfield directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (99)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2005

Funding & Fees Guide for Springfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • Colleagues at Springfield will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Springfield to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Springfield.


  • Parking

  • Onsite parking is available, including disabled spaces.


Springfield Reviews (165)

Total of 165, showing 101-120
9.7

Springfield has a Review Score of 9.7 (9.747) out of 10, based on 52 reviews in the last 2 years. Over all time Springfield has 165 reviews.

Overall Experience

  • 123
  • 32
  • 1
  • 5
  • 4

Date Published

165
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Review from L T (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were enabled to feel at home from day one. The section the were in, is small and homely, with residents eating together in the spacious living room. There was a family feel to the unit, and everyone has treated as the unique person they are. Carers are outstanding - they go above and beyond
and are thoughtful in how they relate to the residents. Rooms are comfortable, and residents can take their own possession to have in their rooms. Staff keep families fully informed.

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Review from Helen T (Friend of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

First impressions on entering Springfield are concerning when a resident is sat in their wheelchair in the doorway entrance smoking. This was witnessed on several visits. The reception area is clean but some of the reception staff have poor customer service skills, i.e. ignore or are reluctant to engage
with you. The rooms are quite nice with reasonable space. The day room is not the most inspiring, with some residents not able to view the TV due to the layout of the furniture. Activities with the residents are poor in general, with the minimum effort put in by the care staff. Armchair aerobics with the residents, whilst the jukebox is blasting out, is hardly stimulating. Food is adequate and offers a variety of choice. Residents are at times left far too long in the day room asking to be taken to the toilet. Residents are often seen not wearing their own clothes, which can be upsetting for relatives and visitors. Overall a disappointing experience.

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Review from T M (Granddaughter of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

At a very difficult and challenging time already with the pandemic, it saddens me greatly that my grandad passed away from Covid-19. When visiting him in the home before lockdown, I would often find him feeling cold, then having to dress him further with a jumper/socks/slippers/blanket, which should
have been done at all times to keep him comfortable. I also felt that there could have been more positive and engaging interaction between the staff and residents, I felt he deserved more genuine interest, care, and attention. On the lead up to, and after his passing, I don't feel that my family has been given honest information from Springfield, which is naturally upsetting for us all. I sadly would not be able to recommend Springfield.

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Review from V D (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for ten years. We are satisfied with her care and had no major upsets.

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Review from Michele B (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Springfield staff are wonderful, I have nothing but praise for them. My mum's very happy there, I know I made the right choice by placing her there, so I know I have peace of mind that she is being looked after extremely well. A big 'thank you' to all the staff, who have gone above and beyond,
especially through this horrendous pandemic.

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Review from Tom W (Son-in-law of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, safe environment. Staff genuinely care for their customers and their relatives.

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Review from Roger P (Husband of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had a relatively short time at Springfield making the most of the wonderful facility and keeping the staff entertained and on their toes. My many visits during her stay were always greeted with a welcome smile from the staff. A wonderful place to spend your last days.

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Review from Malcolm P (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my parents moved into the home, in adjoining rooms, they had great care up to/including my mum's death on Xmas Day 2018. Since, the staff have looked after my dad very well and empathetically as he has aged. Now 102, he is fed, cleaned and cared for better than we could have done, so I am eternally
grateful. As we live 175 miles away we need this help.

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Review from L B (Niece of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie has been at Springfield since October 2016 and the care she has received has been excellent. The staff were always friendly and helpful. My Auntie could be difficult at times, but they had patience and dealt with her needs appropriately. Unfortunately, we have had to move her to a nursing
home as she has deteriorated and Springfield were no longer able to meet her needs. I would have no hesitation in recommending Springfield Care Home.

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Review from V W (Niece of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my uncle mostly about three/four times a week. He developed from being worn out with his health and life problems, into a contested gentleman.

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Review from A F (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

At a time that is truly heartbreaking, intensified by the management at Springfield, not keeping us informed of our father's deteriorating health is difficult to comprehend. On making daily phone calls, only to be told he was 'fine'. When quite clearly he wasn't.
We most definitely would not recommend
Springfield and feel there is a lack of communication and truth from the management.

Reply from Linda Green, Director of Care Services - North at Springfield

Thank you for your review and raising your concerns, which Anchor Hanover takes extremely seriously. We are already in touch with a member of your family regarding similar concerns raised.


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Review from Ava B (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my dad was able to take up residence at Springfield. The care and attention he has received has been superb. Especially at this very difficult time, the staff at Springfield have shown him every courtesy and kindness. He wants for nothing. I would not hesitate to recommend Springfield
to anyone who is looking for a care home for themselves or for a relative. The home itself is purpose-built and the rooms are spacious, modern and well fitted out. All rooms are en-suite. The garden is well laid out and maintained and safety is a prime consideration. There is always someone to talk to if I have any concerns at all.

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Review from J F (Grandson of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Whilst there are some pleasant staff members at Springfield, I do feel that the overall care is of a low standard, the residents are not treated with dignity and it does feel more like a nursery rather than a facility that treats people with the dignified respect that they deserve, many residents were
spoken to like children. In my grandfather's case I had to assist with keeping him warm and occupied at times and you do get the feeling that anything done is just for show when the resident family and friends are present. I would not recommend this care home based upon the level of care and consideration given to the residents from my own observations, there were some members of staff who appeared genuinely disinterested.

Reply from Linda Green, Director of Care - North at Springfield

Thank you for your review and raising your concerns, which Anchor Hanover takes extremely seriously. We are already in touch with a member of your family regarding similar concerns raised.


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Review from Philip W (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

While I am fully aware of what a difficult and challenging time it is for staff at Springfield, it is with great sadness that we feel we were not kept aware of my father's decline and ill health and Springfield were not forthcoming with the correct and true information. From been told on each and every
call daily he was fine, he clearly was not and finding out by other sources was very upsetting. There were quite a few things that were never quite right. It is with regret I am sorry to say I would not recommend Springfield under their present management.

Reply from Linda Green, Director of Care Services - North at Springfield

Thank you for your review and raising your concerns, which Anchor Hanover takes extremely seriously. We remain in communication with you about the concerns you have raised.


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Review from P W (Next of Kin) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extremely disappointed with the very poor communications from senior management throughout the past 9 months at the home. From my relative falling twice within the first three months of him taking full-time residence, up until him passing away from Covid-19.

Reply from Linda Green, Director of Care Services - North at Springfield

Thank you for your review and raising your concerns, which Anchor Hanover takes extremely seriously.


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Review from J L (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found everyone to be so kind and caring, nothing is too much trouble. They always find time for a conversation and that personal touch, ensuring each resident's welfare and wellbeing is their top priority. Couldn't recommend Springfield enough. They are amazing.

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Review from J S (Son of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the course of my fathers stay at Springfield I can honestly say he was looked after so diligently and with respect. He was made to feel so cared for by all the team which for the family was all we wanted and could have asked for. I would recommend without hesitation Springfield and all the team
for a care home you can trust and have peace of mind.

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Review from T W (Granddaughter of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was in the home for nearly two and a half years before she passed away last week. I've always felt my grandma was safe, well-fed but most importantly cared for. As her only visiting relatives, me and my family saw countless times the interaction between staff and residents and felt the warmth
and affection they show. I can't thank the staff enough for giving my grandma dignity in her final days and hours and for treating me with such kindness and compassion.

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Review from R B (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are doing an amazing job in very difficult and challenging circumstances. As families, we cannot visit but we receive daily updates by telephone complemented by photos and videos on social media. We cannot thank the staff enough for their exceptionally hard work and their motivation as a team
to continue to give a high standard of care. Words cannot express our gratitude. Thank you.

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Review from S H (Brother of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good, the staff are pleasant and friendly. Frequent checks on my brother's condition and requirements. Medical support timely and efficient (essential). Facilities clean and hygienic.
Visitors welcomed.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Springfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Springfield is calculated as follows: ( (464 Excellents x 5) + (136 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 609 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Springfield directly for further information.


Awards / Recognitions (4)

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