Review from Allison C (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience

I cannot speak highly enough about the quality of care at Well Springs Nursing Home. Mum was admitted after a hospital stay and was given a poor prognosis but due to the excellent care provided at Well Springs, she has rallied and is doing really well. All the staff are friendly and helpful, nothing

is too much trouble. I was particularly impressed with the security aspects at the home - security gate, rigorous signing-in protocols, accompanied visiting and sensory mats to alert staff when poorly residents get out of bed unaccompanied. The home really is a credit to the owners and management and I say this as someone who has worked in the caring profession myself for 16 years. Totally deserving of its good and outstanding CQC ratings.

Reply from Ben Redhead, Managing Director at Well Springs Nursing Home

Thank you for your wonderful review. It means a lot coming from someone who has been in and around care homes for so long. Your mum has settled really well with us and it's an absolute pleasure to see her looking so wonderful today, on her big birthday. Thank you again for your comments. They will be shared with all of the staff who work tirelessly to ensure people are looked after in the right way.

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Review from Mick C (Friend of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience

Our very good friend moved into Well Springs Nursing Home in December 2021 following a fall at home. She had always been reluctant to go into a care home and had managed to live independently to 94 years of age but sadly her mobility no longer allows this. Our friend has been a bit of a loner, who enjoys

her own company and she was concerned that the busy care home life was not for her. She need not have been worried, as the staff at Well Springs are brilliant. They always go the extra mile to ensure that our friend is happy and has everything that she needs. She has brought some of her own furniture from home and has personalised her room which has become a true home-from-home. She doesn’t venture out of her room much but that is her choice. Instead, staff spend time with her in her room, take her for walks around the garden and have even taken her out of the home for fish and chips on their day off! We cannot thank Well Springs enough for giving us peace of mind.

Reply from Ben Redhead, Managing Director at Well Springs Nursing Home

Your kind words are much appreciated. We are so glad your friend has settled in so well and her room has been personalised beautifully. The staff do try their utmost to ensure everyone feels safe, happy and loved by the team that we have working here. I'm very happy to hear that your friend and yourselves have picked up on this and that the fish and chips went down so well! Thank you again for your review.

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Review from Kathleen D (Sister of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience

My sister, who has recently passed away, was a resident of Well Springs since 2012. We cannot praise or rate this nursing home highly enough. A quote from my sister's eulogy read “During her years at Well Springs she positively flourished, the staff understood her nature completely resulting in her

care being provided with not just understanding but love, patience and sincerity too.” This home is unique, if a staff vacancy arises they don’t just employ anybody they make sure they get the right person who fits in with the ethos of the home. Well Springs is a special place staffed by special people under kind, caring leadership.
I am happy to say that my sister spent some of the best years of her life at Well Springs, to my sister and to us she was surrounded by friends and extended family. I cannot thank these people enough.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for your kind words. The eulogy captured everything perfectly. Your sister is dearly missed by all of us, but mainly her two best friends who she had lived with for such a long time. Having the privilege to care for your sister and see her flourish over the years is something we will never forget. We know she felt loved and safe around staff who have known her throughout her time with us. I honestly miss walking down the corridor asking her how her game of ludo is going and who's winning. She is missed but loved and will be forever in our hearts. Thanks again for the lovely review.

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Review from Stan K (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience

Well Springs is the epitome of what a nursing home should be. The standard of care is, without doubt, of the highest quality. Mum was a resident for over 5 years, after suffering a life-changing stroke. She needed full-time care and our family were understandingly devastated. Well Springs helped us

every step of the way in a sensitive/efficient manner.
What stood out the most, was their unstinting care for our dear mum. They literally became part of our family, Mum truly felt loved, cannot thank them enough. Everyone showed great professionalism at all times, alongside empathy and a deeply caring attitude... and always with a smile. Preserving Mum's dignity at all times. The place was always spotlessly clean with ample parking.
Huge praise to the team for dealing with the Covid situation. The communication was clear and frequent, handled with great professionalism. Their help and guidance when Mum passed away were second to none, from the bottom of our hearts...thank you again.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for your review. We really enjoyed caring for your mum. Every time I speak to families about bringing a room to life and getting pictures on the wall etc, I think of your mum and your amazing big family. I know your mum was at the heart of the family and we knew how much she meant to you all. Thank you for giving us the opportunity to show her the love and compassion she deserved at a time in her life when she was the one in need. We will miss her so dearly. All the staff still miss their "mama" and speaking the little bits of Italian they learnt over the 5 years!

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Review from Catherine H (Daughter-in-law of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience

The management and staff of Well Springs are exemplary. They all go the extra mile to create a wonderful, happy community and the care they give is excellent. Our loved one, who suffers from Alzheimer’s and has, literally, no short-term memory, has thrived as part of the Well Springs family. She has

changed from the frightened, confused and anxious 92-year old that entered the Home, to a happy, smiling, confident and well-settled lady. She looks lovely and has her hair done regularly at the in-house salon. She has new friends with whom she plays dominoes and is encouraged by the activities staff to make all sorts of cards, flowers etc. Her individual needs are recognised and met with constant kindness, respect and good humour. We cannot praise or thank the amazing management and staff enough. Further, the communication with us, as relatives, during these difficult times has been excellent. Well Springs is highly recommended – it is above first class!

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for leaving this lovely review. Your mother-in-law is a great example of how people can truly thrive in the right care home. Often people don't see the social benefits to care homes however we are glad that your mother-in-law has been able to feel settled and part of a community. She seems happier than ever and whilst it took a little bit of time to settle, it fills me with joy when I see her playing her daily games of dominoes with friends. I am so pleased that the experience for you as a family as well has been so positive. It really is a tough decision when looking for a care home and we are glad you know you've made the right choice. Thank you once again for your heartfelt words.

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Review from Sue P (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

I truly believe that Well Springs nursing home is where all the kindest, most compassionate people in Bradford work. I have never met a group of people as amazing and genuine in one place, they are truly angels. Our mother had a life limiting illness and spent the last five weeks of her life at Wells

Springs nursing home. As a family from a traditional Indian background, where the expectation is elderly parents are cared for within the family home, it was and will probably be the hardest decision, to place Mum in a nursing home. Sadly within the culture, there remains the stigma regarding elderly parents placed in a nursing home. Well Springs smashed that out of the window for us in tremendous style. They went above and beyond to meet the cultural needs and not us having to fit in around the nursing home. Nursing and medical care is of the highest standard. We will always be indebted to Well Springs for the excellent care they provided, including us and supporting us every step of the way.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for such a glowing review. We cannot thank you enough for allowing us to help break down those barriers and look after your mother in the only way we know how. We hope your experience is one others can take comfort in. We have a lot of people who work in the health sector, like yourself come to us for care of their family members and often this is through word of mouth. Thank you for trusting us to truly care for your mum at the end of her life and thank you again for all your kind words, biscuits and genuine heartfelt thanks. Your mum was a beautiful lady.

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Review from Christine S (Sister of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience

My sister moved into Well Springs in the new year after not having a good experience in the previous home she was in and it is with great relief she is now in Well Springs. I now have the confidence she is getting the care she should be. In a short time, I have seen improvements already in how my sister

speaks, as she barely spoke a word before and looked deeply depressed, she now smiles, laughs a lot and talks, she also had lost a lot of weight and has been gradually been putting weight on since being at Well Springs. She had her nails painted recently, little touches like this are nice for someone to still feel nice even though they are unwell. She does little arts and crafts, making cards to send to me also with little cats on (as she loves cats). The home is well run, very organised, safe, modern and clean and the staff are very caring. Would highly recommend it. I am just so glad my sister got a place here.

Reply from Ben Redhead, Director at Well Springs Nursing Home

We are so pleased your sister was finally able to make her move to us. Nobody should have to worry about their loved ones in a care home and it's so sad this was your experience of another home. We really love looking after your sister and she is thriving with us. As she is a lot younger than our average resident, we've enjoyed looking at new ways of delivering care through therapeutic and engaging activities for someone of a younger age. She seems to really like her room and the staff, that are here to help. Thank you for your kind words and the heartfelt card you sent in. I know this move has eased a big load on your shoulders as well as giving your sister the care she truly deserves. We will keep doing our best and I will pass on your lovely comments to each staff member.

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Review from Susan H (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

Mum was recently placed within this care home and all I can say is - it is amazing. The staff, the manager and everyone behind the scenes, has made the transition for Mum absolutely seamless. The lines of communication have been impeccable and nothing is too much trouble. Mum has settled very well and

most of all, is happy and relaxed.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for your lovely feedback. Whilst your mum has only been with us for two weeks, I'm really happy to hear you are having such a positive experience. Your mum is settling in well and has a great bunch of staff to keep her well looked after and as happy as possible. Thank you for taking the time to share your short but impactful journey, so far.

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Review from Nicola K (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience

Our beautiful mum was diagnosed with an untreatable illness last April 2020 and we faced the unthinkable task of looking for end of life care for her. Following a recommendation from a friend, we made arrangements for Mum to be moved to Well Springs from hospital. What can I say, Mum received a wonderful

welcome, as did my brother and myself, from everyone there. It was unfortunate that Mum only had a few weeks being looked after by the team who were compassionate, understanding, caring, gentle and could not do enough to ensure Mum was comfortable. Sadly, when it was time to say goodbye to Mum, the team could not have been any more accommodating; allowing my brother and I to spend time with her. They dealt with a heartbreaking situation with genuine kindness, allowing Mum the dignity she deserved. We will never forget what they did for us. I cannot recommend Well Springs enough.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you very much for such a lovely review. It is one of the hardest decisions a family can ever face to choose the right care at the end of someone's life. Let's face it, nobody sets out to be in a care home but when it's needed, it's important people can choose somewhere loving and peaceful with outstanding staff. I'm glad you felt we did all we could and it was a pleasure to care for your beautiful Mum at a time when she needed it most. I will ensure your lovely review is passed on to all of our staff, although we know how much you thought of all of them, from your compliments at the time. As with a lot of people who come here, you heard about us through word of mouth and your review may just help another family looking for the best care possible for their loved one. Thank you once again.

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Review from Elizabeth S (Daughter of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience

Mum was transferred to the Well Springs Nursing Home on January 30th 2020. She had been in hospital since 19th November 2019, extremely ill and needed end of life care according to the medical staff there. From arrival at Well Springs, all the staff were well-presented, caring and friendly towards Mum

and the family. They were obviously aware of Mum's general, poor condition and limited capabilities on arrival, but dealt with these professionally, by caring for her as an individual, with dignity and respect for her total well-being and her personal desires. To date, Mum has continued to improve, in all respects, due to their total care and commitment. With regards to family, they also care for us by listening to us and taking the time to keep us informed and up to date with any changes regularly. All this, of course, starts with management of the team. The management team at Well Springs are excellent, show devotion and continued commitment to the work they all do, with particular focus on the individual residents in their care. They continue with this, despite the intervention with Covid-19 and seem to be going beyond all expectations to keep the residents cared for in all respects, plus keeping relatives fully informed with regular updates etc. For me personally, the most important message I can put across is Mum, despite her health issues, is happy and settled there, enjoys her days and has a will to live again which is due to all the staff at Well Springs and to them working as a team.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for your review. It is hard to believe your mum came for end of life care when I see her now. She is so unbelievably sweet and we love caring for her. Every time I see her in the lounge she makes me smile. She looks at life in the most wonderful way and we are thankful you gave us the ability to care for her in the way she deserves. Once again, thank you for the lovely review. We will keep doing what we do best.

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Review from Amanda H (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience

My mum was a resident of Well Springs from April 2019 until her death in Dec 2020. Throughout her stay, she was treated with the utmost kindness and respect from all the staff. They managed my mum's deteriorating health with compassion, appropriate treatment and above all a sense of humour, which I

know my mum greatly appreciated and were very quick to pick up on any problems that arose. I was lucky enough to be with my mum at the end of her life and the staff were just lovely and so kind to me at such a difficult time. The home is clean, (doesn't smell!) and always seemed to have a cheerful buzz when I visited. Sadly visiting my mum had to be severely restricted, due to Covid, during the last few months of her life, however, I knew she was safe, content and being well cared for. Thank you to the management for all the updates and guidance throughout the last difficult year. You have a fabulous team of people at Well Springs and I wouldn't hesitate to recommend your services.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for giving us the opportunity to care for your amazing mum. Whenever I met her in the corridor, her smile would beam from ear to ear and we really do miss her. As a well dressed, lover of her chocolates she seemed really quite happy and safe with us. With all the compliments you've paid the staff before, during your mum's stay, the team know you and your family were so happy with the care we gave, but as always, I will pass on your words. We only wish you and many others could have visited more in 2020. Hopefully, for many others, things will get back to normal soon but I am thankful you got to be with her at the end. We really will miss your wonderful mum. Thanks again for your kind words.

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Review from Elizabeth M (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience

Our mum has been a resident at Well Springs for several years now and we have always had nothing but enormous praise for the management and staff. They go that extra mile in not only the fantastic care but making sure she is happy and included in the daily activities. They range from making cards to

planting seeds and vegetables. When they advertise that activities take place, they really do! There is a very low turn over of staff, this tells it's own story, staff seems valued by the leadership team. Whenever we have visited, there is a lovely feel to the place, the support for each other and camaraderie is highly evident. This has been put to the test over the past 10 months with Covid 19. Communication with relatives and friends has been nothing short of outstanding, we get regular and clear updates, plus lovely photos. Being able to speak to mum has continued to be made very easy for us, be it by phone or Skype, this has been invaluable as we live a distance from Bradford.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Wow! Thank you so much for your incredibly kind words. Living away from your mum must be very hard but we are so glad you know how loved she is with all of us here at Well Springs. The activities staff along with all our team are incredibly valued and we cannot thank them enough, but especially in 2020. I am glad you feel the communication has been outstanding and also thrilled that virtual visits continue with your mum and your family in these testing times. Thanks again for a lovely review. Each one gets shared with our staff on screens around the home and it truly makes their day to know what each and every family think.

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Review from Gillian M (Niece of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience

March was my aunt's 93rd birthday. My sister and myself were visiting (just before lockdown), as we were talking to our aunt a group of staff came singing happy birthday. The look on our aunt's face was wonderful, just a tiny moment but a perfect example of the wonderful care given by the staff at Well

Springs. We are so grateful for all they do, our aunt is happy, safe and so well looked after.

Reply from Ben Redhead, Director at Well Springs Nursing Home

I really hope our singing was up to scratch. Trust me, I've heard some of the staff. We love making sure anyone living with us feels part of the family. It might sound a bit cliched I know but we are here for your aunt and everyone else to look after them in the only way we know-how. I'm really glad you have such confidence in what we do. Your aunt is a wonderful lady and we will continue caring for her to the best of our abilities. Thanks again.

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Review from Michelle W (Daughter of Resident) published on 14 September 2020
Submitted via Website • Report

Overall Experience

FULL OF PRAISE for the Well Springs team. Thank you for the compassion, empathy and high quality care for Dad and me and Mum too. Dad was a rushed entry but the team pulled out all the stops to make us welcome, feel valued and took great care to ensure they could meet Dad's needs. I had checked CQC

and read reviews on here, we were stressed and a bit anxious but honestly the team just took everything in their stride. From the get-go we were struck by how genuine, capable and proud the staff are, the facilities are fantastic, bright and tastefully decorated with a lovely outlook over the gardens. The restaurant and common rooms are lovely and when we toured the facility the director knew everyone's names and chatted with them. The quality of nursing staff and carers was evident, they were well trained, long serving, confident, happy. I knew this place really cared about people, yes obviously residents but staff too. I work in health care and highly recommend. F.A.B.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for your kind words. Your dad happened to be one of the first people into our brand new extension and we truly loved caring for him. Whilst he was not with us long, we could see so clearly how much you and your family loved him. Choosing a care home is one of the most difficult decisions and we thank you for doing your homework and picking Well Springs. I will be making sure every staff member gets to see this wonderful bit of feedback to re-emphasise how much they are valued and admired for the amazing work they do day in day out. Thank you once again.

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Review from M W (Wife of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience

Having my husband transferred to Well Springs on 22 Nov 2019 we were both treated with kindness, understanding and great caring during the time he was in the home. All the staff from top to bottom were equally very cheerful, helpful and caring to a high standard. The staff even arranged celebrations

on his birthday Dec 31st 80 with a difference! We have told many friends it is a place to be high on the list if ever needed. Well Done to All.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thanks for your kind feedback. We loved caring for your husband and are over the moon that he made such a recovery that he could move home with you. What a fantastic outcome baring in mind he was only with us for nine months. Your feedback throughout his stay has been lovely to hear and it is kind of you to take the time to write this review. We will miss the daily matching of slippers and trousers for each day and the colour he liked. Thank you again and long may you and your husband be happy at home.

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Review from D M (Daughter of Resident) published on 9 June 2020
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Overall Experience

Mum and Dad receive excellent care from the wonderful staff who are so friendly, welcoming and supportive, treating everyone with dignity, respect and love. This is truly an extended family for our loved ones and ourselves. We have great confidence that they are always well looked after and their individual

needs and wishes are taken into account. We have been particularly impressed with the way the home has responded to the current Covid-19 pandemic, moving swiftly to take all the necessary steps to ensure the safety of everyone: residents and staff. They have been very open and honest with us and kept us fully informed at all times, being especially caring during a recent family crisis. The staff at the home, in all different roles, go well beyond what is expected in the level and quality of support they provide. Having our parents at Well Springs gives us such confidence, knowing they are treated as individuals and that their changing care needs are always so well met.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Your kind words are so much appreciated. Obviously we have looked after your parents for 18 months now and it has been amazing to see them happily living together when at one time, it seemed that may never happen. With your mum coming to us on daycare in the lead up to their permanent move, we have known you all for a long time now and love working with your parents to help them live their lives to the full. They are so in love and our staff cannot get enough of hearing about their decades together never wanting to be a part. We love what we do and caring for your parents is a privilege for us. I will pass on to all our staff your wonderful comments, as I already have with your many verbal compliments before this. Thank you again.

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Review from Kieron L (Son of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience

Well Springs has cared for my relative for a number of years. In all this time they have provided my relative with care, compassion and love. I cannot fault their dedication to caring for their vulnerable residents and their openness, honesty and integrity with visiting relatives. I would highly recommend

the home for anyone looking for care for an elderly dependent.

Reply from Ben Redhead, Director at Well Springs Nursing Home

We really appreciate your kind comments. Thanks for noticing the dedication and hard work we put in. We really do love what we do and we are glad you are happy with how your mum is cared for. As you will know, we strive to offer the absolute best care and your wonderful comments are a testament to the work our staff put in every day. I will pass on your lovely feedback to every member of our team. Thank you once again.

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Review from Craig L (Son of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience

The staff continue to show fantastic professionalism and commitment during this very challenging time. I would like them all to know how amazing they are and can only admire them for the level of care they continue to give to my Mother. Thank you all very much indeed.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for your wonderful feedback. I will pass on your comments to all of our team. They love what they do and will continue to stay strong in the face of adversity. They are here to support everyone who lives here whatever happens. We will face some challenges but will overcome them as a team. Your mum is being well looked after and her infectious smile is helping at this challenging time. We really appreciate your lovely comments. Thank you.

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Review from Joanne (Daughter-in-law of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience

We are both so relaxed now knowing that dad is in the safe caring hands of all the staff at Well Springs Nursing Home.
The staff are very professional and they care so much for dad and all the other residents.
Before dad went into Well Springs he had such a bad experience at a couple of other care

homes and we were told he only has a short time to live.
He was losing weight and not eating or drinking.
However, with the help of all the staff at Well Springs he is now eating and drinking and has gained weight.
The home is warm and welcoming with lovely decorated rooms.
We feel that we can talk to the staff about dads needs and that dad is always listened to. He is always clean and well dressed.
There is only a thing we would change if we could and that is that we got him into Well Springs Nursing Home sooner.
You are all truly amazing individuals and the resident's son and I are so very grateful for the love and care that you have given and are still giving to dad.
Thank you all so much!

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for your lovely comments. We have enjoyed caring for your father-in-law since he came to us a little over 2 months ago. All of us at Well Springs are really glad to know you are happy with the care and the evironment your loved one is in. We will continue to do our best at every opportunity. Thanks again.

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Review from Glenn S (Son of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience

Before I start my review after 16 months of my mums stay, the word excellent does not even come close to how good the staff at Well Springs are. If there was a box that said amazing it would be ticked all the way.
The staff took care of my mum right to the very end but not just my mum but me and my

family while we were there for 13 days and nights by her bedside.
Nothing and I mean nothing was too much trouble. I have reviewed Well Springs when my mum moved in and gave it 5 stars but to be honest 10 stars doesn't do it justice.
If anyone is considering moving there loved one into here all I can say is it will be your best decision you will ever make.
Thank you for everything you did for me, my mum and my family.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for your kind words. We all miss your mum so much and truly loved caring for her. She really could light up your day with a simple hug as she made her way around the home. We hope to see you at future Christmas and Summer fayres if you would like to come. You know you and the family are always welcome.

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Well Springs Nursing Home

Care Provided by Well Springs Nursing Home

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Funding & Fees Guide for Well Springs Nursing Home

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