Review from A B (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience

Whilst my mother's stay was very brief (3 months) she was treated with the utmost kindness, compassion and dignity. Nothing was too much trouble for her or her extended family - we were looked after as well. Such a marvellous ethos in this nursing home. Thank you all.

Reply from Ben Redhead, Director at Well Springs Nursing Home

We are thankful for your lovely comments. Your mum was so lovely and the staff enjoyed her company and her copious amounts of teddies. Our ethos is so important to us as a home as it typifies the work we do every day. The staff love caring for people who need support and we are truly glad you and your family picked up on this and felt it yourselves. Once again, thank you for your kind words. They will be shared with the whole team.

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Review from A B (Son of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

I cannot thank all the staff at Well Springs enough for looking after my mother during the last four months of her life. She was allowed to pass away with dignity and without pain and throughout her stay was given the best care and attention possible.
Thank you, the care was outstanding.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for your lovely comments. Your mum was a joy to be around and the staff loved caring for her. Her stay was short but she will be remembered by all the staff here for a very long time to come. Thank you again.

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Review from F S (Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience

Good conditions. Good food. Good company.

Reply from Ben Redhead, Director at Well Springs Nursing Home

How pleasant to get a review from someone living with us at the moment. We are very glad you enjoy living at Well Springs and will continue to ensure your home is kept up to the high standards you have become accustomed to. Thank you very much for this.

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Review from Michele H (Daughter of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience

Due to Mum's failing health and being bed-bound, as a family we had to take the difficult decision to move her into a nursing home. From the 1st time I went to look around, I was made to feel welcome and that nothing would be too much trouble. Mum moved into Well Springs in June last year and was very

well cared for, every single member of staff who cared for her did so as if she was a member of their own family and I know that she felt like that because she gave all the staff nicknames!
Sadly my mum passed away in March this year so only spent a few months there but the care and compassion shown to Mum and the family during her last week was amazing and there was always a member of staff about for a chat or hug when we needed it.
Thank you all for looking after Mum and treating her with the love and care you did. I know that she wasn't the easiest and could be difficult when she wanted to be, so thank you once again.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Your mum was a truly wonderful lady and we loved caring for her. Thank you for such kind comments. As always we will pass these on to each and every one of our nicknamed staff members including "Batman and Robin" who really were special to your mum. It fills us all with happiness that you knew we cared for your mum like one of our own family members. We will always strive to achieve this level of care. Thanks once again.

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Review from Wendy H (Widow Widower) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience

The short time my husband was at the nursing home he was treated with good friendly care and dignity. When visiting I too was made to feel very welcome. Since my husband passed away I have been back to the home, on each occasion I have been met with hugs and smiles and welcoming drinks. The staff are

all very kind. The management are to be congratulated for this.

Reply from Ben Redhead, Director at Well Springs Nursing Home

Thank you for your lovely comments. We will miss your husband dearly as we loved caring for him in the short time he stayed with us. We have been so lucky to meet you as well with your fantastic knitting skills. The knitted animals you made for the summer fayre and for my little girl were unbelievable and I could never thank you enough. The staff loved caring for your husband who was such a wonderful gentleman. We look forward to your next visit to see everyone again soon.

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Review from Sandra D (Daughter of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience

Reluctantly, last Christmas we came to the difficult decision that our Mum needed full-time nursing care. So pleased we found Well Springs.
She had a lovely bright room, well decorated and very clean, in which we were able to put some of her things to make it feel like home. All the staff were outstanding

and treat her with dignity, care and affection. The level of care was outstanding both to her and all the family, her great-grandchildren loved visiting her there and we were always made very welcome. She was only expected to be there for a few weeks as she was very frail but due to the care given at Well Springs, we feel they gave us extra precious months with her. She did enjoy sitting in the sun in the garden. She passed away in September and the care shown to us as a family that difficult night was second to none. Would certainly highly recommend Well Springs.

Reply from Ben Redhead, Company Director at Well Springs Nursing Home

We are grateful for such lovely feedback and that your mum chose Well Springs as the place she wished to live at the point of needing nursing care. She was a quietly spoken, amazing woman. The best memories of ours are her sat in the front garden, soaking up the hours of sunshine last summer whilst enjoying an ice cream. Thanks for your kind words. We all loved caring for your mum.

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Review from Susan C (Niece of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience

Thank you to all the staff who looked after my aunt, She was only with you for a short time until passing away yesterday. The home is clean and welcoming. All the staff are friendly, caring and show compassion. A special thank you to one member of staff who was always willing to answer our questions

and listen to any concerns we had about our loved one. We were all looked after with drinks and food offered to us.

Reply from Ben Redhead, Company Director at Well Springs Nursing Home

It was our pleasure to care for your aunt here at Well Springs. Thank you for your kind comments about the home and the staff. We truly appreciate it and were privileged to look after her whilst she was with us. Thanks again.

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Review from David L (Relative of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience

Well Springs Nursing Home looked after our 96-year-old aunty with care and dignity. Every member of staff at every level was dedicated to caring and looking after her. She had a lovely room and the day facilities are outstanding. The day room is arranged in small groups with dedicated staff who really

engage. The level of nursing care is outstanding and I would not hesitate to recommend this home to anyone. We are so glad we found Well Springs for our aunty.

We, as relatives at this difficult time, were so well looked after by all staff.
Nothing was too much trouble.

Reply from Ben Redhead, Company Director at Well Springs Nursing Home

It was our sincere pleasure to look after your aunty. Whilst not with us long, we were privileged to look after her at a time where she needed the warmth and loving environment that Well Springs is able to provide. We will pass on your lovely compliments to each and every staff member. They truly deserve the recognition and so I cannot thank you enough for your kind words, both on here and in person.

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Review from L H (Sister of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience

An excellent home. Clean and well maintained. Staff are very caring, experienced and work well together. Managers are clear about the standards they expect. Residents are treated with affection and respect. The home has a warm and welcoming approach with a friendly atmosphere. Staff also support relatives

and families and give reassurance about the resident's care. I have no hesitation in recommending this home to others.

Reply from Ben Redhead, Company Director at Well Springs Nursing Home

Thank you for such wonderful words. Your sister puts a smile on our faces every day and our team truly love caring for her. She is such a character and we love helping her with whatever she wants and needs. It's fantastic to hear that you have personally felt the impact of the work we do to look after the wider family too. I will pass on your wonderful feedback to each and every staff member as they're the ones who deserve such praise. Thanks again for taking the time to write such a glowing review.

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Review from R P C (Wife of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

Although Well Springs may seem a little faded-grandeur, the fabric of the building and facilities are soon compensated by the warm, caring atmosphere that surrounds you, from the great staff on duty.
It is a shame that the meals are bought in but they are tasty and plentiful. Although at times a little

cold (only occasionally) as the people needing feeding are seated last.

Reply from Ben Redhead, Company Director at Well Springs Nursing Home

Thank you for your second review and we are so glad to hear you still feel extremely likely to recommend Well Springs to others. It’s lovely that you feel the warmth and caring atmosphere that exists within our home. We were over the moon to also have this recognised by CQC on their recent report, rating us "Outstanding" in Caring and we will constantly strive to have this is as standard. We will definitely speak with you in person about the meal service as we do not want anyone experiencing a less than perfect eating experience at every opportunity. Your feedback is always so welcome as it helps us nurture what is great and improve upon the areas that require focus. Thank you once again.

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Review from Christopher D (Son of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience

In mine and my families experience the care my mother received at Well Springs was excellent. All the staff from senior nurses to cleaners went above and beyond the service we expected. All the care staff were very helpful and nothing was to much trouble for them at any time day or night. All of the

staff we met were always friendly and welcoming. The staff nurses went above and beyond the call of duty.

Reply from Ben Redhead, Company Director at Well Springs Nursing Home

Your kind words are so lovely so thank you so much. Very fond memories of your mum have been shared between all staff since her passing and we truly loved looking after her. We always share feedback with all staff to show them that their hard work does not go unnoticed. Once again, thank you for such lovely comments.

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Review from Theresa Q (Son-in-law of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience

I have found the staff to be professional, polite and extremely considerate on every visit. The standard of care provided is of a very high standard, consistently my mother-in-law is happy, very well cared for, clean, well fed and despite being bed bound has no pressure sore or redness. She is spoken

to in a kindly and appreciative manner. She enjoys a laugh and a "sing" with the staff despite being unable to communicate in sentences. I am very happy and can relax knowing she is safe.

Reply from Ben Redhead, Company Director at Well Springs Nursing Home

We are so grateful for the positive feedback. The staff love the jobs they do and it is so nice to hear that this is clearly evident to you, the family of such a wonderful lady that we look after. We hope to continue excelling in the care we offer. Thank you once again.

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Review from Chris H (Son of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience

Our Dad, responsible, a speaker in his career and church, supportive, funny, caring. He enjoyed life and everyone in it. Sadly struck down by a stroke, loss of speech and then the loss of his wife, our Mum.
How could he settle into a nursing home, losing his wife, his home and with Aphasia.
Well

Springs is a home filled with love, care, energy, happy, comforting and clean. Dad had a cheeky relationship with staff, although he could be stubborn, challenging at times. Clearly, he was loved and respected.
His friends/residents were also looked after because Dad wouldn't have settled if they weren't, always caring for other people. He loved the food, always first in the dining room. He was well groomed, had fabulous beard and haircuts. Staff shared jokes with his grandchildren. The little tots loved going.
God bless each of you hardworking adorable staff. We appreciate your love and support in his last hours. Thank you, you were his angels. We will miss you, you became our family.

Reply from Ben Redhead, General manager at Well Springs Nursing Home

Thank you for your kind words. It was a real pleasure to look after your Dad, he had a wicked sense of humour and he is sadly missed by all staff and other residents. Our staff are indeed hard working and it's lovely for them to know they are appreciated. Thank you.

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Review from Josephine M (Daughter of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience

We needed end of life care for dad and were extremely anxious about doing the very best possible for him; we would have preferred to look after him at home but this was impossible. Starting with the initial visit, nothing was too much trouble for Matron and her dedicated staff. They cared for dad in

a professional manner, treating him with gentleness, sensitivity and respect at all times, and taking into account family preferences with regard to care decisions. The entire family was constantly made welcome, looked after physically/emotionally and most importantly, treated as 'people' as opposed to clients - from providing dad with a birthday cake, feeding us at all times of the day/night, to attending dad's funeral, a final gesture which touched us very much. We were moved by the compassion of the staff and the way in which dad was treated with genuine care. We really could not have looked after my dad better at home. Thank you Well Springs; We are truly grateful for everything.

Reply from Ben Redhead, Company Director at Well Springs Nursing Home

We are so glad to hear that your experience and especially that of your fathers was over and above what you expected. We pride ourselves on how hard our staff work to truly care for people in their time of need, whoever that may be. Thank you for such glowing feedback and we wish you and the family the very best for the future.

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Review from Pam M (Daughter of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience

Mum was a resident for all too short a time as she was seriously ill on admission but the staff treated her like an old friend. The care and kindness shown to her by the staff was wonderful and everyone who visited mum remarked about the pleasantness and helpfulness of the staff. Right from the moment

when my sister and I went to look round, we were impressed by the attitude of the staff member who showed us around and explained the set up there. In the last few days of her life, the family were overwhelmed with the kindness and understanding shown to us. Mum was not fit to be involved in activities so it is hard for me to comment but there did always seem to be things happening when I walked past the lounge and the board showed a whole range of events.

Reply from Ben Redhead, Company Director at Well Springs Nursing Home

Thank you Pam for such lovely words.

We enjoyed looking after your mum and ensuring she was always tucked up with her little brown dog. Our staff are so wonderful and work very hard to ensure everyone living at Well Springs is as happy and as comfortable as possible so I'm glad you and your family felt that.

Once again, thank you for giving us the opportunity to look after your mum.

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Review from B A (Wife of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience

My husband becomes quite aggressive and verbally abusive from time to time. Staff deal with this with great care and thought for him, other residents and also myself when visiting him.
He has very bad mood swings towards me and they take care of me as well as my husband with a great deal of thought

and understanding.

Reply from Ben Redhead, Company Director at Well Springs Nursing Home

Thank you for your kind words. We are glad you have been so happy with the care delivered and your husband is a huge part of the home here. The staff all love looking after him.

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Review from Regina C (Wife of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience

Having looked around various care homes, Well Springs appeared best because of it's homely and friendly atmosphere.
Many homes were better furnished and decorated but lacked that "caring feeling".

Reply from Ben Redhead, Company Director at Well Springs Nursing Home

We thank you very much for your kind words. We always strive to offer a caring atmosphere for anyone who lives with us. We are updating some of our older furnishings and décor and so we hope you like the new additions.

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Review from Helen G (Friend of Resident) published on 15 September 2016
Submitted via Website • Report

Overall Experience

My friend has been resident here since April 2012, and I would like to say that through all this time I have been very impressed with all the staff at this home. Their attitude, genuine care and compassion, and support have been extraordinary. Not just to my friend, but also to his now late wife. The

support they gave her was unbelievable. Like an extended family!

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Review from Marie D (Daughter of Resident) published on 15 September 2016
Submitted via Website • Report

Overall Experience

Probably one of the most difficult decisions in life arises when a loved one needs to move into residential care. The best thing I've noticed about Well Springs Nursing Home is its staff. They give care to the residents with infinite patience and dignity thus ensuring a happy, homely environment. Everyone

is very welcoming - it is lovely to see residents and visitors greeted by name and with a smile! The decor is well maintained with lovely bedrooms which residents are encouraged to personalise and many a visit has been enjoyed sitting in the beautiful garden. Having made regular visits to see my mother (a resident since 2010) and seen the loving care provided, there is no doubt that Well Springs Nursing Home was the right choice for her. Thank you to those who look after her so well.

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Review from B S (Husband of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience

My wife had a stroke doing mental damage in 10/1995, following she was in hospitals and care homes to December 1997 when she has a broken hip. On leaving hospital I got a place for her at Well Springs in January 1998. For 9 months my wife shouted and screamed when spoken to, she had a nice modern en-suite

single room, warm with pleasant garden views. The staff were very good, patient, caring as they had to toilet, dress, wash and feed my wife initially.
Gradually over 18 years in Well Springs my wife has made tremendous improvements, not shouting, knitting, and word search, she can answer questions (not if a decision is needed), is good humoured. The difference is remarked from when she went to Well Springs. Today the staff although changes have occurred, are a credit to Well Springs as are the management, they are nice people doing their best for all residents. Now my wife and I enjoy short trips out by car, bit of shopping etc.

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