It certainly deserves to be in the top 20 care homes in Yorkshire and the Humber
Robin H (Husband of Resident)
It has such a lovely warm friendly feel to the place and when we step inside it’s like it’s home
Kathryn W (Granddaughter of Resident)
It really was like home from home, the staff are outstanding, nothing is too much trouble
Janice H (Wife of Resident)
Well Springs Nursing Home has a Review Score of 9.9 (9.910) out of 10, based on 12 reviews in the last 2 years. Over all time Well Springs Nursing Home has 62 reviews.
Review from M J (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V E (Widow Widower) published on 21 December 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.910) out of 10 for Well Springs Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Well Springs Nursing Home is calculated as follows: ( (136 Excellents x 5) + (6 Goods x 4) ) ÷ 142 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.952 Points relating to the number of positive Reviews for Well Springs Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 12 Positive Reviews ÷ 12.6 = 0.952
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Aug 2018
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director
Joined: 2015
Hello! I am the Co-Owner and Managing Director here at Well Springs. We are a stand-alone family-run care home and it has been in our family’s ownership since 2006.
I joined the business in 2015 to work alongside my father, not before performing many roles in the home in my first year. This shaped my understanding of what it takes to work in care and many staff I worked with then are still here today. During my time in the business, I have been able to learn what it takes to offer truly Outstanding care and I will always strive to reach the high standards we set ourselves.
In my role, I meet all prospective families to show them the home and introduce them to the fabulous staff we have working here. Our staff are by far our biggest asset, and we work tirelessly to support them so that they can do the job to the best of their abilities. We have lots of “salt of the earth” people who have spent decades working here and embody our values every day.
Job Title: Registered Manager
Joined: 2004
I have been the Registered Manager at Well Springs since May 2018 however; I have been with the business since 2004 in other administrative roles. Before joining the business, I had an accounting background which has helped in my role, and I have built an extensive knowledge of the care sector in my time working at the home.
I have built an extensive knowledge of the care sector in my time working at the home.
I have implemented many changes in legislation and care requirements over the years and take pride in trying to achieve the best outcomes for our residents. We have a fantastic team, without which it would be impossible to achieve the high level of care that we all take pride in.
Our reviews are a testament to the dedication and hard work that the whole team puts in. We strive to achieve outstanding results and a high standard of care.
My role involves leading the team, quality control and overseeing all aspects of the daily running of the home. It is a varied and very busy role, but I am dedicated and passionate about working in the sector.
Job Title: Clinical Manager
Joined: 2004
Hi, I’m Joe and I have been at Well Springs for nearly two decades as a member of the nursing team.
As Clinical Lead my role is to support the Registered Manager and the nursing team to achieve the best outcomes for the residents who live in our home.
I am a big believer that a nurse is not what you do but who you are. I am a nurse and love caring for those who are in need. My desire to deliver great care is a big reason I have enjoyed being part of the Well Springs family for so long, alongside many other staff who have worked here just as long as I have.
