Holly Bank Care Home

Manor Heath Road, Halifax HX3 0BG
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9.8 31 Reviews
  • Holly Bank Care Home, Halifax
Holly Bank Care Home is a small care home situated within the Saville Park area of Halifax. Holly Bank is close to all local amenities, bus stops and shops, and is a 5 minute walk away from Calderdale Royal Infirmary.

The Staff Team support people over the age of 65. There is an easily accessible newly renovated outdoor seating garden area, with Manor Heath Butterfly Park situated on the opposite side of the road.

The Support Team aims to deliver a range of residential care services, including respite care, and long term care for those who can no longer look after themselves.

The Support Team will take care of new clients as if they were family members at Holly Bank, and are ready to welcome you.

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Care Provided by Holly Bank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • James and Reuben Ltd
  • Person in charge
  • Natalie Hirst (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (16)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Holly Bank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300

  • Our weekly fee is is all inclusive and includes , hairdressing, chiropodist, nails and newspapers. (procurred by the home.


    We do not accept respite care for less than 4 weeks
  • (these prices are only a guideline, please contact Holly Bank Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call the home to arrange a visit either via zoom or in person


  • Parking

  • Car park on-site


Holly Bank Care Home Reviews (31)

Total of 31, showing 1-20
9.8

Holly Bank Care Home has a Review Score of 9.8 (9.773) out of 10, based on 11 reviews in the last 2 years. Over all time Holly Bank Care Home has 31 reviews.

Overall Experience

  • 27
  • 3
  • 1
  • 0
  • 0

Date Published

31
0
2
11
20

Review from Robin H (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at the home for just over 2.5 years and experienced a great level of care. The staff were remarkably good to her health, mood and mobility improved almost immediately on moving there. I honestly believe that we would have lost her much sooner had she not experienced such wonderful care.
Mum
passed away in the home in March 2024 and her last days were handled with the utmost care, respect and love. We felt that she was really cared for by people who knew her and wanted the very best for her. It was a great comfort to her family that she was offered such excellent care which met her needs and respected her wishes.

Reply from DANIEL BEAUMONT, Nomindated Individual and Owner at Holly Bank Care Home

Thank you for taking the time to review Holly Bank, we will pass your kind words onto the team, we are glad your happy with the care and support Mum needed, she will be missed by all our staff.


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Review from Susan P (Daughter of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel ok, a nice calming and relaxing atmosphere here at Holly Bank Care Home. The staff are approachable, friendly and professional. My mum is settled and appears to be well looked after. The home is clean, fresh and looks nice.

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Review from Kathleen G (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit Holly Bank to see Mum, I am met with fantastic, friendly staff who are genuinely happy to be working there and really do care for the residents. I am always blown away by the improvements the owner makes to the home. It really feels more like a boutique hotel than a care home with
the gorgeous improvements he has made. Due to the distance I have to travel (8 or 9 hours each way!) to see Mum, the staff are great at helping set up a video chat session with Mum once or twice a week and I can see Mum is comfortable, content and very well cared for by staff she knows, likes and trusts. Holly Bank is run efficiently by a very capable and personable manager who leads her staff very effectively from what I can see. It is very notable that very many of the staff have been at the home for many years and enjoy working there. Thank you to all of you amazing folk!

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Review from L B (Respite Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home very caring, with friendly staff. The only thing that let it down was there were no plugs in the sink in the bathroom and no hot water.

Reply from Daniel Beaumont, Nomindated Individual and Owner at Holly Bank Care Home

Thank you for your review your feedback is really important to us. We have had some issues with the boiler which has caused some hot water problems, it is scheduled to be fixed. Hopefully, this will l rectify the issue.


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Review from R S (Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the mid-day med excellent. The staff are caring, they do the job because they care! The dining room and lounges are lovely. Credit to the owner, he is very approachable.

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Review from D F (Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent 5 years here. My carers are without fault. My meals are very tasty and usually are given a choice. All the carers are very kind and helpful.

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Review from Louise B (Great-Niece of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely staff at Holly Bank have been caring for my aunt for the past eight years.
Sadly she died in the home in November 2023 at the age of 99, the staff couldn't have been more helpful, responsive and caring. They looked after my aunt and us so well in her last days, thank you.

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Review from Donna C (Friend of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely neighbour has been in Hollybank since January 2023 and she has been so well looked after and cared for.
The staff always go above and beyond to ensure the comfort and well-being of all residents.
Thank you.

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Review from N R (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great start as my parent arrived yesterday for respite care. We were all made very welcome. She settled into the room and despite her huge anxiety at moving in she said she liked the room. All staff were very welcoming and we loved how my parent was given choices and made her own decisions. She had
a welcome bottle of sherry and a card and we left her feeling secure and reassured.
We feel we could ask anything without any concerns. Thank you for such a great start to her stay.

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Review from S B (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad moved into Holly Bank Care Home very recently and this was obviously an anxious time for us and our dad. However, everyone at the home have been so welcoming and thoughtful which is really helping our dad settle. Anything we have asked for has been sorted really quickly.

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Review from E S (Next of Kin) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a relative previously stay at Holly Bank Care Home we didn’t hesitate to seek a place for our friend. The home is immaculate and the staff are so kind, caring and considerate of the needs of the residents and very accommodating towards friends and relatives visiting the residents.

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Review from Liz W (Power of Attorney of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home welcomed my cousin with open arms. They were caring and professional at the same time. Nothing was too much trouble. He was particularly demanding - due mainly to diminishing powers of understanding - but the home were not phased by it and handled him with love land kindness. I cannot praise
the patience of the management and staff enough. A fantastic home from home with caring, knowledgeable and efficient staff. Thank you Holly Bank Care Home for all you do for your residents. You provide a happy and safe environment for them all.

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Review from Michelle P (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in hospital following a series of falls and wasn't ready to be at home but didn't need to be in hospital.
We were made very welcome as we arrived and I was shown to Mum's room whilst she relaxed with a cup of tea. Her room was clean and freshly decorated with nice touches such as a reclining
armchair and throws.
The rest of the home has been upgraded or in the process of being upgraded and is akin to a boutique hotel! Nothing is too much trouble for the requirements of the residents.
As I came to visit Mum, any member of staff who I hadn't met before came and introduced themselves, which I felt was a nice thing to do. Anytime I needed to speak to a member of staff or the management, there was never an issue and they were happy to answer any questions or resolve any issues.
Sadly Mum's health deteriorated rapidly but Holly Bank were happy to continue to care for her which they did with kindness and compassion until she passed away four days later. Thank you Holly Bank!

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Review from P C (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at two other care homes prior to coming to Holly Bank, he truly feels likes he's at home and respected by the caring team. The staff are attentive to his needs and the management team have been fantastic at helping him settle in. I can’t not thank Holly Bank for giving us as a family
peace of mind. My dad also was able to select the decoration for his bedroom including wallpaper.

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Review from G W (Nephew of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are well-trained, kind and efficient. I have had experience of this home for 12 years and most of the staff are still there from 12 years ago. The home is clean, well-furnished and up-to-date. The residents are clean and very well cared for. The food is also very good and there is always a
choice. Residents’ rooms are light, clean and airy. Management and staff work well together and everyone knows their roles. I cannot recommend it highly enough.

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Review from A S (Regular Volunteer) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular volunteer at Holly Bank. From the minute you walk in the door you can feel the homely atmosphere. All the staff are very welcoming and I can tell they are passionate about their jobs and caring for the residents. When I'm speaking to the residents they all say they are very happy at Holly
Bank and feel very well cared for. The home is very clean and very well looked after. Really couldn't fault it and I'd be happy to put my own family in the home if ever needed

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Review from David I (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find it difficult to give an opinion as we have not had unrestricted access due to Covid. There has been a lack in management information regarding keeping relatives informed. Regarding visiting times etc and a lack of resident information.

Reply from Daniel Beaumont, Owner/manager at Holly Bank Care Home

Thank you for taking the time to submit your review, we take our feedback very seriously. Our aim is to provide the best possible care to those we support. Obviously, covid was a very restrictive time for everyone, especially for care homes, we are sorry that you didn't have unrestricted access within the home, unfortunately, this was something out of our hands, and we were following Public Health England Guidelines. Regarding keeping relatives informed of visiting times and guidelines, during the whole of covid we sent out emails and rang families, including your own which I have a record of. We also have a public and private Facebook page where we keep families informed of daily activities coordinated by our activity coordinator and staff, this was also the case during covid along with visiting times and any information we received from Public Health England. Regarding management, we don't have a record of any formal complaints made by yourself, would you be available for a call to discuss this in more detail?


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Review from Jack P (Husband of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and on good terms with them and are always very pleasant. My wife seems very settled and happy.

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Review from Avril C (Relative of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always receive a very warm and friendly greeting from staff upon visiting my relative. Always clean and my relation always seems clean and well groomed and happy. Overall I am happy with the service.

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Review from Darren C (Grandson of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holly Bank staff are very good. My grandad can be challenging at times but they deal with this very patiently and professionally.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Holly Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Holly Bank Care Home is calculated as follows: ( (101 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 128 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Bank Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Daniel

Daniel Beaumont

Job Title: Nomindated Individual and Owner

Joined: 2018

Daniel has achieved his NVQ 2,3,4,5 and a level 5 diploma in Health and Social Care. He has over 22 years of experience in the Health Care sector with 21 years as a CQC Registered Manager, with a Good rating in his previous post. Current inspection rating of Good at Holly Bank.


Natalie

Natalie Hirst

Job Title: Registered Manager

Joined: 2012

Natalie has achieved her NVQ 2,3,4 and a level 5 Diploma in Health and Social Care and is currently completing an NVQ 7.


She has worked at Holly Bank for over 10 years, she has worked her way through care assistant, senior assistant, and up to Deputy Manager. and now Registered Manager, Natalie is also our medication champion.


Frequently Asked Questions about Holly Bank Care Home

What types of Care is Holly Bank Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holly Bank Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Holly Bank Care Home have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Holly Bank Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holly Bank Care Home to the centre of Halifax?

1.0 mile(s) as the crow flies, distance by road may be significantly further.