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Please speak to the manager decisions will be made after the preassessment is being completed. All information about the fees structure will be discussed directly with the manager.
Visitors welcomed at all times during the office hours.
Resident's families can visit them at any time, however the home have a protected meal time policy in place, If visitors would like to be with their family member during meal times, please inform the office so the home can make necessary requirements.
Parking facility available on site, CCTV in Place - Park at owners risk
Eden Court Care Home has a Review Score of 9.5 (9.529) out of 10, based on 20 reviews in the last 2 years. Over all time Eden Court Care Home has 52 reviews.
Review from Peter W (Respite Resident) published on 24 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Director at Eden Court Care Home
Thank you so much for your kind words and will continue to ensure to maintain the quality of care.
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Review from C P (Son of Resident) published on 9 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Manager at Eden Court Care Home
Thank you so much for your kind words and wonderful feedback. We are delighted to hear that your mum has settled in well and is enjoying her time at Eden Court. Our team takes great pride in creating a caring and welcoming environment, and it's heart-warming to know that our efforts have made a difference. We're thrilled she enjoyed the food, activities, and events like the fireworks and concerts. Your appreciation means a lot to us, and we remain committed to providing the best possible care. Thank you for trusting us with your mum's care!
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Review from M R (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Manager at Eden Court Care Home
Thank you so much for your review we will keep up the hard work and ensure your dad is looked after well.
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Review from Jo B (Daughter of Resident) published on 30 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Manager at Eden Court Care Home
Thank you so much for your thoughtful and heartfelt feedback. We are truly honoured to have been able to support your father and your family during this challenging time. It means a lot to us to know that our team's efforts have provided comfort and care when it was most needed.We're glad to hear that you feel involved and informed regarding your dad's care, as maintaining open communication with families is one of our highest priorities. It was a privilege for our staff to assist your dad in attending his late wife's funeral-moments like these are deeply important, and we are committed to supporting our residents through every aspect of life.Your kind words about our team and the environment here at Eden Court inspire us to continue delivering the best care possible. Please don't hesitate to reach out if there's anything more we can do for your father or your family. Thank you once again for your appreciation and trust in us.
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Review from R R (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Director at Eden Court Care Home
Thank you so much for taking the time to share your experience. We are delighted to hear that your mother's transition into Eden Court has been met with kindness and support. We understand how emotional and challenging this time can be, and it's heartening to know that our team has helped make it a little easier for you and your family. We're glad you've found the room comfortable, and it's wonderful to hear that our maintenance team could assist in making it feel more like home with personal touches. The care and respect shown to your mother by our team are at the heart of what we do, and your recommendation truly means a lot to us. If there's anything else we can do to support you and your mother, please don't hesitate to reach out. We're always here to help.
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Review from Margaret G (Wife of Resident) published on 27 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Director at Eden Court Care Home
Thank you so much for your touching review. I am deeply sorry for your loss and send my heartfelt condolences to you and your family. It was truly a privilege for our team to care for your husband, and I'm glad to hear that both he and your family felt supported and part of the Eden Court family. Your kind words about the carers, laundry, cleaning, and kitchen staff mean so much to all of us. We strive to provide compassionate and holistic care, and knowing that you felt cared for as well is incredibly meaningful to me and the entire team. Please know that you and your family are always welcome here, and your husband's memory will remain with us.
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Review from Sue W (Friend of Resident) published on 4 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Director at Eden Court Care Home
Thank you so much for your kind words. We are thrilled to hear that your partner's mum has felt so well cared for at Eden Court. Our team takes great pride in providing a respectful and supportive environment for both residents and their families, and it's wonderful to know that this has made a positive impact on you all. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
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Review from J B (Resident) published on 25 June 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Yousuf Kutty, Director at Eden Court Care Home
Thank you for sharing your experience with us. We are glad to hear that your father received respectful and friendly care during his stay at our intermediate care facilities. Our team is dedicated to responding promptly to any health concerns, so it's reassuring to know that they were able to act quickly when your father's health unexpectedly deteriorated. We hope that his recovery continues smoothly and that we can welcome him back soon to continue his rehabilitation. Your feedback about our facilities, care, and staff is greatly appreciated as it helps us to maintain and improve the quality of our services. If there's anything more we can do to support your father's recovery or your family's needs, please don't hesitate to reach out. We are here to help. Wishing your father all the best in his continued recovery.
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Review from Norma W (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Director at Eden Court Care Home
Thank you for taking the time to share your positive experience after visiting your mother at our care home. We're delighted to hear that you noticed the new soft carpet in her bedroom and that the staff continue to provide kind and caring support. Creating a welcoming environment for both residents and their families is important to us, and we're glad to hear that you always feel welcomed during your visits. Your kind words about our carers mean a lot to us, and we're grateful for your trust in us to provide excellent care for your mother. If there's anything else we can do to enhance your mother's comfort or your experience, please feel free to reach out. We appreciate your feedback and look forward to continuing to provide exceptional care for your loved one. Warm regards, Care Home Management
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Review from G D (Son of Resident) published on 19 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Director at Eden Court Care Home
Thank you so much for sharing your positive feedback about your experience with our care home. We're thrilled to hear that you've noticed the friendly atmosphere during your visits and that everyone appears happy. It's wonderful to know that your mum has settled in well and is enjoying her time with us. Providing a welcoming and comfortable environment for our residents is our top priority, and we're glad to hear that your mum feels at home here. If you have any suggestions or if there's anything we can do to further enhance your experience or your mum's comfort, please don't hesitate to let us know. We appreciate your feedback and look forward to continuing to provide excellent care and service. Warm regards, Management.
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Review from Kerry D (Granddaughter of Resident) published on 4 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Director at Eden Court Care Home
Dear Kerry, thank you so much for sharing your wonderful experience with us! We are delighted to hear that your nana had such a fantastic time singing and dancing to the singer during her stay at Eden Court Care Home. Creating moments of joy and happiness for our residents is at the heart of what we do and knowing that your nana felt so joyful brings us immense joy as well. Music and dance have a remarkable ability to uplift spirits and create meaningful connections and we're thrilled that your nana was able to experience such happiness with us. We greatly appreciate your feedback and are committed to continuing to provide engaging and enriching experiences for all our residents. If there's anything else we can do to enhance your nana's stay or if you have any further feedback to share, please don't hesitate to reach out to us.
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Review from Yvonne M (Niece of Resident) published on 4 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Yousuf Kutty, Director at Eden Court Care Home
Thank you so much for your review. Hopefully the meeting with you following the discussion we had will clearly display your thoughts about further development in IMC unit
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Review from L G (Daughter-in-law of Resident) published on 11 March 2024
Submitted via Website •
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4.0 out of 5
My
There were times that I have felt some of his personal care was missed, such as not wearing socks, not having deodorant on and not having his teeth in. These needs are now being met and staff have been responsive to our requests. We fully accept as a family that at times dementia clients can be more challenging and some needs cannot be met.
I am pleased to see more activities for the residents. I think this is needed for this resident group. I can certainly see how the residents are benefitting from the improvements that are being made by the new management team.
I would also like to know all the staff better, perhaps name badges? It would be helpful to visitors and would give a more personal approach.
As a family, we have been able to visit whenever we like which we are most grateful for.
Reply from Yousuf Kutty, Director at Eden Court Care Home
We're pleased to hear that he has settled well and that you've noticed significant progress in his mobility and independence. It's heartening to know that our staff's dedication and support have played a key role in his improvement, and we appreciate your recognition of their efforts. We value importance of personalized care, and we apologize for any instances where his personal needs were initially overlooked. Your feedback regarding activities for residents is valued, and we're committed to continuously improving our programs to enhance the well-being of all residents. We're delighted that you've noticed the positive impact of these improvements. Name badges have been ordered earlier, temp NB in place. Thank you once again for your feedback and for entrusting us with the care of your father-in-law. We look forward to continuing to provide excellent care and service. Warm regards, Eden Care Home Management
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Review from Sandra S (Resident) published on 11 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Director at Eden Court Care Home
Thank you for sharing your positive experience at Eden Court. We're delighted to hear that you found our staff attentive and caring. It's wonderful that the physiotherapy had a positive impact, and we're glad the exercises are benefiting you at home. Your kind words mean a lot, and we appreciate your acknowledgement of our team's efforts. Wishing you continued well-being. Best regards, Eden Court Management.
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Review from Angela T (Daughter of Resident) published on 4 March 2024
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Director at Eden Court Care Home
Thank you for your kind words and positive feedback. We're delighted to hear that your mum is well taken care of and happy in our care home. Our dedicated staff is committed to providing excellent care, and we're pleased that you are satisfied with the service. You are always welcome to visit your mum, and we appreciate your trust in us. Best regards, Eden Court Care Home Management.
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Review from Simon W (Son of Resident) published on 9 November 2023
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5.0 out of 5
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Review from Stanislav M (Son of Resident) published on 26 October 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Yousuf Kutty, Regional Director at Eden Court Care Home
We are delighted to hear about your positive experience at Eden Court Care Home, formerly known as Pellon Care Cntre, Bracken Bed View. Providing exceptional care and support to our residents is our top priority, and we are thrilled that your mum felt well looked after during her stay. Our dedicated team work tirelessly to maintain a clean and welcoming environment while ensuring residents receive the assistance they need. Thank you for your kind words and for entrusting us with your loved one's care.
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Review from D C (Respite Resident) published on 21 September 2023
Submitted via Postal Card •
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5.0 out of 5
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Review from F C W (Friend of Resident) published on 29 June 2023
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Overall Experience
1.0 out of 5
Reply from Katie Barnett, Marketing Executive at Eden Court Care Home
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised. I am pleased to update that the intermediate care unit has recently been redecorated. The unit has a regular cleaning schedule in place, which is audited and monitored. It is clear from this that frequent cleaning is completed. To ensure any issues are picked up promptly, feedback is also sought from all patients during their stay to gather feedback on hygiene, communication, food and so on. If you would like to raise further comments or feedback, please get in touch with the Home Manager in the first instance or additional contact information can be found in our feedback and complaints document here: https://www.fshc.co.uk/feedback-complaints/
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Review from Julie G (Daughter of Resident) published on 25 May 2023
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5.0 out of 5
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The Review Score of 9.5 (9.529) out of 10 for Eden Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.579 for Eden Court Care Home is calculated as follows: ( (174 Excellents x 5) + (32 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 228 Ratings = 4.579
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.95 Points relating to the number of positive Reviews for Eden Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 19 Positive Reviews ÷ 20 = 0.95
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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