Permanent, short term and respite care available.
Anytime
Visitor parking on site
Woodfield Grange Nursing Home has a Review Score of 9.5 (9.453) out of 10, based on 33 reviews in the last 2 years. Over all time Woodfield Grange Nursing Home has 64 reviews.
Review from Robert J (Brother of Resident) published on 24 March 2025
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank-you very much for your review. We are delighted that your brother's stay went so well and we send him our very best wishes in his new home.
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Review from Karen (Daughter of Resident) published on 31 January 2025
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank-you very much for your wonderful review. Best wishes.
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Review from Paul T (Son of Resident) published on 30 January 2025
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you so much for your lovely review and high ratings. It gives us great pleasure that you feel that your dear mum is being well cared for at Woodfield and that you are so pleased with the service and with our wonderful staff team. Best wishes.
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Review from Jacqueline L (Friend of Resident) published on 10 January 2025
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank-you very much for your review and we are pleased that you are enjoying the food and mealtime experience. Best wishes.
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Review from M G (Daughter of Resident) published on 11 December 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you very much for sharing your positive experience. It's lovely to see your dear mum has settled in so well and has made new friends. Also really pleasing that she enjoys the dining options and is engaging in activities and events. Thanks again and best wishes to all.
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Review from Lynn R (Daughter of Resident) published on 11 December 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you so much for your lovely review. We are thrilled that your mum has settled in so well and is making such great progress in such a short space of time. It is especially pleasing to know that you and the family feel so reassured that Mum is being well looked after at Woodfield Grange. Best wishes
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Review from Mark B (Friend of Resident) published on 3 December 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you very much for sharing your positive experience at Woodfield Grange. We are delighted that your dear friend has settled in so well and is making some really positive steps forward in her new home. We will pass on your kind words to the team. Best wishes.
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Review from Jacqueline W (Respite Resident) published on 29 November 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you so much for your kind words. We are delighted that you are so pleased with our care home and the service that we provide. Best wishes.
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Review from Amanda R (Niece of Resident) published on 28 November 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you very much for your review. It is fantastic that your Aunty has settled so well and is enjoying living at Woodfield. Best wishes.
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Review from Ally S (Niece of Resident) published on 28 November 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you very much for sharing your positive experience at Woodfield. We are really pleased that your Aunty is enjoying living with us and that you and the family are reassured that she is being well cared for. Best wishes.
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Review from Pam W (Wife of Resident) published on 28 November 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you very much for your review. Sending our best wishes.
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Review from Nicholas M (Son of Resident) published on 27 November 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you so much for your lovely review. It was a pleasure to have your mum staying with us and we are delighted that she enjoyed her stay so much and that you and the family were reassured that she was being well cared for. We will pass on your kind words to the team and we are here to help should you require any assistance in the future. Best wishes.
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Review from S B (Daughter of Resident) published on 19 November 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you very much for your review and it's great to hear that your father enjoyed his stay at Woodfield Grange. Best wishes.
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Review from J G (Daughter of Resident) published on 13 November 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
We are delighted that your mum enjoyed her short stay with us so much! Thank you so much for your kind words, it was a real pleasure to have your mum staying with us at Woodfield and we all hope to see her beautiful big smiles again soon. Best wishes to you all.
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Review from Alison P (Daughter of Resident) published on 13 November 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you very much for your review and on behalf of the whole team we extend our ongoing condolences for the loss of your dear father. We are reassured that we were able to offer the care and peace of mind you were hoping for and helped make the transition into a nursing home as easy as possible. We send our very best wishes to you and the family.
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Review from S P (Daughter of Resident) published on 11 November 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you so much for choosing Woodfield Grange and it was just lovely to have your mother staying with us. Hope to see you again in the future, if we can be of assistance in any way then please do not hesitate to get in touch. Best wishes.
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Review from N B (Daughter of Resident) published on 29 October 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you very much for sharing your positive experience. We are delighted that your dear mum has settled in so well and is enjoying the food and surroundings and taking part in activities, events and outings. Best wishes.
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Review from S M (Private Carer of Resident) published on 11 October 2024
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Reply from Nitya Kanoria, Digital Marketing Manager at Woodfield Grange Nursing Home
Thank you so much for your kind words! We're glad we could support your family during such a difficult time. It's wonderful to hear that our team made a difference and helped your loved one feel comfortable and cared for. We truly appreciate your trust in us.
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Review from A E (Daughter of Resident) published on 20 September 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
We extend our heartfelt and continued condolences on the loss of your dear dad and apologise if you feel as though we didn't match your expectations. Rest assured that we take this kind of feedback very seriously as it is extremely unusual for our home to receive anything other than positive reviews. As such, the Safeguarding Team have conducted and now closed their investigations. However, as you are aware, our own Head of Quality and Compliance has acknowledged your complaint and is undertaking a thorough investigation and the results will be shared with you in the time frames specified. We do politely disagree with some of your comments and hope that by sharing our records we can reassure you about food and bath temperatures as well as call buzzer response times as these are all very closely monitored and recorded. In the meantime please let us know if we can offer any further assistance at this difficult time. Best wishes to you and the family.
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Review from J P (Daughter of Resident) published on 13 September 2024
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Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home
Thank you very much for your review. It was a pleasure to have Mum stay with us and we are delighted that she enjoyed her stay. Best wishes
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The Review Score of 9.5 (9.453) out of 10 for Woodfield Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.453 for Woodfield Grange Nursing Home is calculated as follows: ( (259 Excellents x 5) + (80 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (21 Very Poors x 1) ) ÷ 380 Ratings = 4.453
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Woodfield Grange Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Apr 2019
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Job Title: Home Manager
"I have worked in care for 27 years, 20 of these have been at manager and regional manager levels for local authorities, private and 3rd sector organisations.
Being at Woodfield care home is a real pleasure. We have an amazing and well-established team here and I am proud to be part of it, the engagement with our residents by the staff is lovely to see, and epitomises what real care and support should be."