Review from P D (Wife of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience

Absolute excellent service, very caring and supportive. My husband has really enjoyed himself and felt valued.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Thank you for your kind words and it is great to hear that you are so happy with the service provided at Woodfield and that your husband enjoyed his stay. Best wishes.

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Review from C W (Friend of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience

The staff are fantastic with the patients. The home is very clean.
The management are very kind.
They play Bingo, music and entertainment. They get the patients dancing either in their chairs or walkers or with holding their hands.
The home is airy and light. You can see how happy the patients are,

because of the staff looking after them so well.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Thank you so much for your lovely feedback which we will share with the team. Best wishes.

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Review from Anne F (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience

Mum took a couple of weeks to settle in and can be a demanding resident, but the staff are always friendly and show care, patience and respect her wishes. I am happy with the care she is receiving.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Thank you very much for your review. We are delighted that Mum has settled in and that you are happy with the care she receives at Woodfield. Best wishes.

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Review from K H (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience

My dad arrived at Woodfield Grange in June 2024 for palliative care. From the first day, he was welcomed by all the amazing staff and made to feel very much at home. He raved about the food and complimented the chef on many occasions. He was treated with dignity and the care he received was excellent.

He was able to have a good laugh at times with many of the staff and enjoyed sharing life stories with them. Nothing was too much trouble and if there were issues, then they were dealt with immediately and efficiently. As visitors, we were made to feel very welcome and very well accommodated for. Dad spent 6 weeks at Woodfield Grange before he sadly passed away, but those last 6 weeks of his life were made more bearable by the dedication and care shown to him, for which we will be forever grateful. I would not hesitate to recommend Woodfield Grange to others.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Thank you so much for your lovely review. We extend our continued sympathies to you and the family on the loss of your dear dad. It is reassuring to know that we were able to help to make his last few weeks comfortable. We will share your kind words with all of the team and send our very best wishes. Thanks again for your recommendation.

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Review from Carole H (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience

My mother came to the home one month ago and was extremely anxious when she arrived. She has settled straight away and is very happy here. The staff and management are very approachable.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Thank you very much for your lovely review. On behalf of the whole team, it is very pleasing to see your mother has settled in so well and is happy at Woodfield. Thanks again and best wishes.

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Review from James M (Son of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience

I am very happy with the staff for the way they look after my mum. I could not have been any more happy as I've seen the way they look after her.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Thank you very much for your kind words. We will pass on your compliments to the team. Best wishes.

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Review from David M (Son of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience

Well cared for and the staff are nice and friendly. Mum is well looked after.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Thank you very much for your review. Great to hear that you are so pleased with the care provided for your mum at Woodfield Grange. Best wishes.

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Review from Sue B (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience

The staff are like family and looked after my mum for almost 18 months and treat her with dignity. Little things mean so much, like knocking on the door before entering, making sure she was comfortable. She also had added disabilities and the staff made sure she was looked after. When Mum became palliative

she insisted on returning to the home to be surrounded by those she loved and trusted and for that we are truly grateful.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Thank you for your lovely review. We extend our ongoing condolences to you and the family on the recent loss of your dear mum. It is very reassuring to know that you and mum were so happy with the care provided. Best wishes from all of the team.

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Review from Dolores M (Daughter-in-law of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience

I cannot put into words how much they cared for my mother-in-law, treated her like their own grandmother.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Thank-you so much for your lovely review. On behalf of the whole team we send our very best wishes to you and the family.

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Review from J H (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience

There have been a few changes over the last year and a new manager and although he is not full-time at Woodfield he is very approachable, knowledgeable and actually interacts with the residents. Any issues we have we are able to either email or speak to and he has responded quickly with any progress

and resolved them quickly. If any issue couldn't be sorted by him he contacted the relevant person.
There had been an issue regarding staff numbers and he explained the reasoning and tried to put in place staff to ensure the residents were looked after properly.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Thank you very much for your review and feedback and we are delighted that feel supported by our Home Manager. Best wishes.

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Review from Colin H (Husband of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience

My wife who has dementia moved into Woodfield Grange Nursing Home two months ago after her previous care home closed. We have found an improvement in her alertness since she has been here and we are very happy with the care she is receiving. The staff and management are very caring, approachable and

friendly. When visiting we are always made very welcome. One improvement I feel that could be made is as the better weather arrives, the residents' outside seating area could do with some improvements.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Dear Colin thank you so much for your review. We are delighted that your wife has settled in so well at Woodfield and that you and the family are so pleased with the care that she is receiving. We will pass on your kind comments to the team.

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Review from J C H (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience

Mum, who had dementia, arrived in good health from her previous care home, where, for 11 years, she had been loved and cared for. The home, Mum's social worker, and my sister and I, had provided comprehensive information about Mum's routine and been assured that Woodfield Grange could meet her needs

by continuing it. In my view, this assurance was not borne out, and I felt that I had let my mother down.
Mum needed to be hoisted out of bed twice a day to sit in a chair in her room, and to be hoisted to enable toileting. After we provided a chair, Mum still had to stay in bed for two further days because moving the chair to her room was delayed; and the type of hoist Mum needed to enable her to use a commode had not been ordered when she moved in and had still not arrived when she died, two weeks later. If you need any furniture or equipment to maintain your basic routines, I would urge you to ensure that they are in place before you arrive, so that your needs can be met from day one.

Reply from Paul Lawson, National Sales Manager at Woodfield Grange Nursing Home

Thank you for your feedback and once again our deepest sympathies for your recent loss. We always strived to be open, transparent and keep you informed throughout your mum's stay at Woodfield and it was very unfortunate that upon admission she was exhausted and her general health was poor which meant the decision had to be made to deliver nursing care in bed. On handover from her previous home, we assessed that the sling and towel combination they had been using to make hoist transfers was unsuitable for the purpose and so we ordered a custom one to suit. Our apologies that we experienced a supplier delay in receiving this. Following a meeting including yourself, our deputy manager and the social worker in October we understood that any concerns had been resolved however we will use your feedback to ensure that we maintain high standards in the future. Thank you for your kind comments about the individual care assistants and we send our best wishes to you and the family.

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Review from S H (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience

Individual carers were very kind but this was a really upsetting experience. Mum had to leave the happy, loving home she'd been in for 11 years as it was closing due to retirement, so we planned well in advance by visiting homes to see who could continue the routine she was used to. Despite promises

from the management that they could do that, loads of information about her needs, and weeks to prepare, Woodfield Grange failed to be ready. The worst omissions were these: she was stuck in bed for three days before the chair we had supplied was taken to her room, and the type of hoist she needed for her usual toilet routine had not been acquired and had still not arrived when she died two weeks later. We did our best to intervene and some things were starting to improve, but I would urge anyone to check and recheck that they are going to actually deliver what they say.

Reply from Paul Lawson, Customer Relations Manager at Woodfield Grange Nursing Home

Thank you for your feedback and once again our deepest sympathies for your recent loss. We always strived to be open, transparent and keep you informed throughout your mum's stay at Woodfield and it was very unfortunate that upon admission she was exhausted and her general health was poor which meant the decision had to be made to deliver nursing care in bed. On handover from her previous home we assessed that the sling and towel combination they had been using to make hoist transfers was unsuitable for purpose and so we ordered a custom one to suit. Our apologies that we experienced a supplier delay in receiving this. Following a meeting including yourself, our deputy manager and social work in October we understood that any concerns had been resolved however we will use your feedback to ensure that we maintain high standards in the future. Thank you for your kind comments about the individual care assistants and we send our best wishes to you and the family.

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Review from Dorothy G (Sister of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful management and staff at Woodfield Grange. Can't do enough for residents. Food arriving all day. (An ensuite could have been beneficial). We felt confident leaving our loved one in their care.

Reply from Emily Hocking, Regional Customer Relations Manager at Woodfield Grange Nursing Home

Thank you for taking the time to share such kind words about the home and our colleagues.

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Review from Beverley R (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience

All the staff were very caring and friendly. They treated Mom with great respect as an individual and as part of the care home group.

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Review from J C (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience

Fabulous staff with a very caring attitude. Food is home from home. Highly recommended.

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Review from James S (Son of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience

Lovely location, clean, friendly staff. Wonderful meals. Before Covid fantastic events with fingers and daily activities.
Worked through awful situation during Covid. Kept residents safe and new management certainly making a difference!

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Review from Helen H (Daughter of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience

Since the change in management, there has been a vast improvement in the way the home is run. There is a new level of openness and transparency which is reflected in the atmosphere throughout the home. Issues raised have been addressed promptly and efficiently and the worries we had under previous management

have been alleviated. The current staff team are a credit to the home for the person-centred support that they deliver in a kind and caring manner.

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Review from M H (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience

Difficult to comment due to visiting situation with Covid.
Mum seems happy. Grumbles that she can no longer sit with friends at mealtimes.

Reply from Helen Cundy, Manager at Woodfield Grange Nursing Home

Thank you for your review and we would be happy to discuss this further. We can understand your mum's frustration. However, we are limited to government guidance when it comes to Covid restrictions, however, your mum is, and will be able to sit with her friends at mealtimes, we just need to adhere to the social distancing measures in place to protect everyone in the home.

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Review from A B (Wife of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience

I find at times a lack of attention to details such as personal care, ie, teeth, ears, eyes. Care plan not adhered to, not always had a wash or shaved,
On the whole Woodfield Grange Nursing Home is better than some and worse than others.

Reply from Helen Cundy, Manager at Woodfield Grange Nursing Home

Thank you for taking the time to review the home and we are grateful for the feedback regarding the care plans. The home manager will contact you directly to review these with you and ensure expectations are met going forward.

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Woodfield Grange Nursing Home

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