Aden Lodge Care Home has a Review Score of 9.1 (9.124) out of 10, based on 7 reviews in the last 2 years. Over all time Aden Lodge Care Home has 34 reviews.
Review from Russell M (Son of Resident) published on 14 March 2025
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Reply from Nina Holmes, Home Manager at Aden Lodge Care Home
Thank you for your kind words I will share this feedback with the team.
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Review from S H (Wife of Resident) published on 28 August 2024
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Reply from Bev Hanson, Home Manager at Aden Lodge Care Home
Thank you so much for taking the time to submit a review and for your lovely words. It is a pleasure to support you with taking care of your husband. I will ensure your compliments are passed on to the team.
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Review from J S (Daughter of Resident) published on 29 February 2024
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Reply from Angelina Neeson, Home Manager at Aden Lodge Care Home
Thank you for your kind words I will pass this compliment onto the staffing team.
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Review from J B (Daughter of Resident) published on 31 January 2024
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Reply from Angelina Neeson, Home Manager at Aden Lodge Care Home
Thank you so much for your kind words, I will pass this on to the team.
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Review from Lesley R (Daughter of Resident) published on 24 October 2023
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Reply from Sarah Durham, Home Manager at Aden Lodge Care Home
Thank you so much for your kind and thoughtful words. I will be sure to pass it on to the team. It is an absolute pleasure to get to know you all. We feel honoured and privileged to have been chosen to care for such a wonderful couple.
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Review from Joseph M (Brother of Resident) published on 17 October 2023
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Reply from Home Manager at Aden Lodge Care Home
Thank you for taking the time to leave a review. We are so pleased to hear that the team are friendly and attentive. Thank you for your kind words and for choosing Aden Lodge Care Home.
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Review from R W (Son of Resident) published on 16 October 2023
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Reply from Sarah Durham, Home Manager at Aden Lodge Care Home
Thank you for taking the time to leave a review for Aden lodge Care Home. We are so happy to hear that you feel the team is approachable. Thank you. We are so pleased to hear that you have felt supported by the entire team
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Review from L G (Daughter of Resident) published on 6 January 2022
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Reply from Jessica Hibbins, Home Manager at Aden Lodge Care Home
Thank you so much for your kind review. We are so pleased that you feel your mum is cared for and supported here at Aden Lodge. It continues to be our pleasure to care for her. We will pass on your lovely feedback to all staff. Kind regards.
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Review from Phil (Husband of Resident) published on 29 September 2021
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Reply from Jessica Hibbins, Home Manager at Aden Lodge Care Home
Hi Phil, thank you so much for your lovely review. We are pleased that you feel your wife is cared for and supported here at Aden Lodge. It continues to be our pleasure to care for her. We will pass on your lovely feedback to all staff. Kind regards.
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Review from Karen T (Granddaughter of Resident) published on 20 September 2021
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Reply from Jessica Hibbins, Home Manager at Aden Lodge Care Home
Hi Karen, thank you so much for your lovely review. We are pleased that you feel your grandma is supported here at Aden Lodge. We will pass on your lovely feedback to all staff.
Kind Regards
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Review from Rachel B (Daughter of Resident) published on 17 September 2021
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Thank you Aden Lodge staff and thank you to the manager.
Reply from Jessica Hibbins, Home Manager at Aden Lodge Care Home
Hi, Rachel thank you for your lovely response. We are so happy to hear that the care your Dad receives gives you peace of mind. We will share your review with our staff team as they will be deeply touched too. Take care and hope to see you again soon.
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Review from I E G (Sister of Resident) published on 27 August 2019
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Review from Barry H (Son of Resident) published on 23 August 2019
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Review from A B (Daughter of Resident) published on 22 August 2019
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Review from J J (Granddaughter of Resident) published on 22 August 2019
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Review from Anne B (Resident) published on 13 August 2019
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Review from Paul B (Son of Resident) published on 22 May 2019
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Review from Nicholas M (Son of Resident) published on 22 May 2019
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Review from K M (Daughter of Resident) published on 27 March 2019
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Review from Faith B (Daughter of Resident) published on 1 March 2019
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The Review Score of 9.1 (9.124) out of 10 for Aden Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.549 for Aden Lodge Care Home is calculated as follows: ( (45 Excellents x 5) + (37 Goods x 4) ) ÷ 82 Ratings = 4.549
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.575 Points relating to the number of positive Reviews for Aden Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Feb 2018
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Job Title: Home Manager
Joined: 2024
I began my career as a Registered Manager in 2014, achieving a Level 5 Diploma in Health & Social Care within one year, and I have never looked back!
I have enjoyed many varied positions over the years including Turnaround Manager, Regional Manager, Operations Manager, and Commissioning Manager BUT I am always drawn back to the position of Registered Manager.
Delivery of quality and high standards of care for the people we support is what drives my passion, there is nothing more rewarding than making a difference in a person’s life, and seeing people thrive and enjoy their home and friendship groups. Of course, this cannot be achieved without a team that shares the same values and ethos as me and at Aden Lodge I have just that! A great team who gives their all day in and day out.
I have four adult children and two grandchildren who I love dearly, as well as an elderly cat who prefers the quiet life these days. My ideal weekend is comfy clothes, a tube of Pringles and settling down with the laptop to write a care plan or two or complete a month-end analysis. If loving your job qualifies you as a workaholic, then yes, I am one for sure…
I have an ‘open door’ approach so, if you don’t see me out and about mingling with people, please do pop by and say ‘Hello!’