Aden Court Care Home has a Review Score of 9.6 (9.612) out of 10, based on 29 reviews in the last 2 years. Over all time Aden Court Care Home has 60 reviews.
Review from C H (Daughter of Resident) published on 20 March 2025
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your kind words , it was pleasure looking after your dad
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Review from Michelle M (Daughter of Resident) published on 13 January 2025
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your very kind words, we really love having your dad here with us.
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Review from N R (Son of Resident) published on 20 December 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your kind words. We enjoy looking after your loved one.
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Review from Barbara H (Wife of Resident) published on 18 November 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you so much for your feedback, it was a pleasure looking after your lovely husband.
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Review from D T (Resident) published on 28 October 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you so much for your review. Glad you enjoy the food and made new friends.
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Review from K E (Niece of Resident) published on 25 September 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your kind words, we are aware of the garden, next year we will be aiming to improve our outdoor areas.
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Review from T R (Son of Resident) published on 16 July 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your review. Your father has really settled with us.
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Review from Neil B (Respite Resident) published on 3 July 2024
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Review from Eddie L (Son of Resident) published on 27 June 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your very kind review, it was a pleasure looking after your mother. Take care.
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Review from L C (Son of Resident) published on 25 June 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for taking the time to fill in our review form. We have addressed your mother's concerns. Please don't hesitate to let us know if any further concerns are raised.
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Review from J B (Power of Attorney of Resident) published on 22 May 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your kind words, it's lovely to hear. It has been a pleasure.
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Review from Joanne S (Daughter of Resident) published on 9 May 2024
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Review from I C (Son of Resident) published on 26 April 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
It's been a pleasure having your mother with us. Thank you for your kind words.
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Review from Mary S (Wife of Resident) published on 23 April 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your comments, it was a pleasure looking after your loved one, and meeting you and your family.
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Review from Molly D (Daughter-in-law of Resident) published on 10 April 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your kind words. It was a pleasure looking after your mother-in-law, and meeting all her family.
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Review from M W (Daughter-in-law of Resident) published on 3 April 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your kind words, it was a pleasure looking after your mother-in-law.
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Review from M N (Wife of Resident) published on 12 March 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Many thanks for your kind words, it was a pleasure meeting you and your husband.
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Review from A D (Son of Resident) published on 31 January 2024
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your kind words, it was a pleasure looking after your mother, and meeting you.
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Review from Maureen J (Stepdaughter of Resident) published on 12 December 2023
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Reply from Lisa Boyd, Manager at Aden Court Care Home
Thank you for your response, it was a pleasure looking after your loved one and meeting all the family.
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Review from D W (Resident) published on 8 December 2023
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The Review Score of 9.6 (9.612) out of 10 for Aden Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.612 for Aden Court Care Home is calculated as follows: ( (220 Excellents x 5) + (92 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 330 Ratings = 4.612
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Aden Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Mar 2023
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Job Title: Home manager
Joined: 2009
I have worked in the health and social care sector for 30 years. I started my career in the care sector as a care assistant, progressed to senior, care manager then home manager in 2009. I did get promoted to regional manager for over 3 years and although I enjoyed the role, and learnt a lot, my passion was being a home manager.
Working alongside supporting and developing my team whilst prompting good quality care for our residents is what drives me, along with having good solid relationships with other professionals.
My greatest achievement is getting a diploma in my manager's qualification.
We are very passionate about End-of-Life care for both families and their loved ones, we work very closely with the hospice palliative team.
We have strong values at Aden Court – Compassion, Aspiration, Respect & Empowerment.