Aden Mount has a Review Score of 9.6 (9.600) out of 10, based on 14 reviews in the last 2 years. Over all time Aden Mount has 32 reviews.
Review from J M (Daughter of Resident) published on 14 March 2025
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for leaving such a lovely review. I will ensure your positive feedback is shared with the team.
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Review from Janelle Y (Daughter of Resident) published on 31 January 2025
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for taking the time to leave such a lovely review. Our team is committed to providing the best possible care to all our residents and your feedback is incredibly rewarding. Once again thank you so much for your lovely comments they will be shared with the team.
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Review from Anita E (Daughter of Resident) published on 10 January 2025
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for taking the time to leave such lovely feedback. We ae deeply sorry for your recent loss and here if you need anything. It was a privilege to have looked after your mum. I will ensure your loving and kind words are shared with all the team as this will mean a lot to them.
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Review from Mary S (Niece of Resident) published on 13 November 2024
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for taking time to leave such a lovely review. It was a pleasure to look after your Aunt. I will pass your lovely comments onto the team.
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Review from Chris G (Respite Resident) published on 11 September 2024
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for taking the time to leave a review. It was a pleasure to have you stay with us. I will pass your lovely comments on to the team.
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Review from Julie D (Niece of Resident) published on 3 September 2024
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for leaving such a lovely review. I will ensure your positive feedback is shared with the team.
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Review from Lesley D (Daughter of Resident) published on 3 April 2024
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for your lovely review and kind words. It was a pleasure looking after your mum. I will share your positive feedback with the team.
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Review from Liana B (Granddaughter of Resident) published on 22 March 2024
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Reply from Michelle Horsley, Home Manager at Aden Mount
Your review is greatly appreciated, as it allows us to improve our service where needed. Please accept our apologies for the negative experience you have had with the home. Occasionally, our ladies and gentlemen need to wait for assistance because of the needs of other residents in the home, all our staff undertake training to ensure they are competent and confident to support people. Nursing staff normally ensure that residents nursed in bed receive the support they need in a kind and caring way. As home manager I have an open-door policy and we would always encourage relatives to contact the home if they have any concerns so that we can assist in resolving them immediately. I have held a meeting with your dad today and he is happy with everything that has been put in place.
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Review from K R (Daughter of Resident) published on 1 November 2023
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for taking the time to give a positive review. I will pass your lovely comment to our team.
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Review from Marina I (Daughter of Resident) published on 24 October 2023
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for leaving such a lovely review. I will ensure your positive feedback is shared with the team.
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Review from Gary S (Son of Resident) published on 24 October 2023
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for leaving such a lovely review. I will ensure your positive feedback is shared with the team.
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Review from Leigh F (Daughter of Resident) published on 6 September 2023
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for taking the time to leave a lovely review. I will ensure your kind words are shared with the team.
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Review from Jonathan S (Son of Resident) published on 16 August 2023
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for your lovely review Jonathan. Your kind words mean a lot to myself and the team here at Aden Mount. It was a pleasure to look after your Mum and Dad, they are both greatly missed by us all. If you are ever passing by call in and see us!
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Review from Jacqueline G (Daughter of Resident) published on 9 August 2023
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for leaving such a lovely review. I will pass on your kind words to all the staff team.
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Review from Alan E (Friend of Resident) published on 25 January 2023
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Reply from Michelle Horsley, Home Manager at Aden Mount
Your review is greatly appreciated, as it allows us to improve our service where needed. Aden Mount has an open-door policy, and as the Home Manager I spend a lot of time communicating with the residents, families and friends. We would always encourage relatives and friends to contact the home if they have any concerns so that we can assist in resolving them.
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Review from Yvonne N (Daughter of Resident) published on 18 November 2022
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Reply from Jackie Brook, Group Sales and Marketing Manager at Aden Mount
Your review is greatly appreciated, as it allows us to improve our service where needed. Please accept our apologies for the negative experience you had with the home.
Occasionally, our ladies and gentlemen need to wait for assistance because of the needs of other residents in the home, and we are sorry that your loved one had to move back home as a result.
All our staff undertake training to ensure they are competent and confident to support people if they are distressed, and we recognise the importance of hydration etc.
Nursing staff normally ensure that residents nursed in bed receive the support they need in a kind and caring way. Unfortunately, this mechanism failed your father.
Aden Mount has an open-door policy, and the Home Manager spends a lot of time communicating with the residents and families. We would always encourage relatives to contact the home if they have any concerns so that we can assist in resolving them.
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Review from Jo B (Daughter of Resident) published on 14 October 2022
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Review from John C (Son of Resident) published on 28 August 2022
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Review from Tino G (Son of Resident) published on 29 April 2022
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Reply from Michelle Horsley, Home Manager at Aden Mount
Thank you for taking the time to leave such a kind review. We are delighted to read of good experiences at our home and will share your lovely words with the staff team. Take care and keep safe.
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Review from Karen H (Daughter-in-law of Resident) published on 10 December 2021
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Reply from Ange Mellor, Home Manager at Aden Mount
Thank you for your kind words. The care team at Aden Mount appreciate your comments about the care and support provided. I will share your comments with them. The team at Aden Mount are here to deliver the best in care, and it's lovely to see that care appreciated. Many best wishes.
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The Review Score of 9.6 (9.600) out of 10 for Aden Mount is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.600 for Aden Mount is calculated as follows: ( (121 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 160 Ratings = 4.6
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Aden Mount is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jul 2021
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