Aden Mount has a Review Score of 9.6 (9.600) out of 10, based on 14 reviews in the last 2 years. Over all time Aden Mount has 32 reviews.
Review from Anthony O (Son of Resident) published on 25 October 2021
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Reply from Ange Miller, Home Manager at Aden Mount
Thank you for taking the time to do this review. We're so pleased to hear that you are happy with the way our staff have dealt with the pandemic. Our team will continue to support residents and families and we have no doubt, that at some point soon, things will return to normal. Until then, take care and keep safe.
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Review from Kathy G (Niece of Resident) published on 6 July 2020
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Review from Christine W (Daughter of Resident) published on 24 June 2020
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Review from Ann W (Daughter of Resident) published on 22 November 2019
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Review from Maurice E (Sister-in-law of Resident) published on 18 November 2019
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Review from Kenneth W (Brother-in-law of Resident) published on 9 August 2019
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Review from Roy H (Husband of Resident) published on 21 August 2018
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Review from Heather L (Niece of Resident) published on 7 December 2017
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Review from A T (Niece of Resident) published on 6 December 2017
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Review from Bryan M (Resident) assisted by family/friend published on 23 May 2017
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Review from Ann E (Daughter of Resident) published on 17 May 2017
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Review from A C (Daughter of Resident) published on 13 April 2017
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The Review Score of 9.6 (9.600) out of 10 for Aden Mount is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.600 for Aden Mount is calculated as follows: ( (121 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 160 Ratings = 4.6
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Aden Mount is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jul 2021
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