Other Care Homes you may be interested in:
All visitors should continue to adhere to Government guidance and wear a face mask at all times within the home.
Visitors are encouraged to use the hand sanitizer upon entry and when leaving the Home.
Free parking available in the local town, very close to the home. Approx 1 minute walk.
Ashcroft Nursing Home has a Review Score of 9.2 (9.225) out of 10, based on 10 reviews in the last 2 years. Over all time Ashcroft Nursing Home has 43 reviews.
Review from M S (Son of Resident) published on 14 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for recognising that the entire team have worked together to hep your dad settle in well. The team and I are committed to providing a person centred approach to support the customers and their families. Thank you for your feedback. It means a great deal to the whole team. I will ensure your feedback is passed on to the staff who continue to work hard to deliver safe and person-cantered care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jayne F (Daughter of Resident) published on 12 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
When a family makes a decision for a loved one to go into a social care setting it can be difficult, I know this first hand. However, I am truly grateful that the staff have made this process a little easier for you and your family. Thank you for recognising that the staff treat your loved one with such kindness and compassion. I am pleased to hear that you have acknowledged that your mum seems happy at Ashcroft. I will share your kind words and feedback with all the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P F (Daughter of Resident) published on 12 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you so much for your feedback. It pleases me to know that you think highly of the entire team. We are glad to support you and your family to visit your dad as often as you can, or provide update via telephone. Again, It is nice to receive such feedback regarding the high standards of cleanliness, security of the home. I will certainly be sharing this feedback with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Freda J (Sister of Resident) published on 12 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for sharing your kind words and thoughts about the kind disposition of staff. Also for recognising that the Kitchen team provide a variety of meals and drinks off out 4 weekly rotaing menu. Hopefully there is something for everyone. I will share your feedback with all the staff, thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth M (Daughter of Resident) published on 12 March 2025
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for your comments and feedback. It's great to hear that your mum enjoys some of the activities she chooses to take part in. Hopefully there is something for everybody. It is a real pleasure to have feedback that validates and confirms that staff at Ashcroft are recognised for their hard work and commitment, as well as their kind, caring and respectful manner to both residents and guest. I will ensure your feedback is passed on to the staff who continue to work hard to deliver safe and person-cantered care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M D (Daughter of Resident) published on 12 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for taking time to share your views and experiences of Ashcroft. Your comments of your mums happiness, safety and high standards of care; for really do validate the continued hard work and commitment that staff give each and every day to ensure sure that your mum and all the residents are safe, happy and engaged in all aspects of their day-to-day living. Once again, thank you for leaving your feedback, as it helps us to continue to deliver caring, safe, effective, responsive and well managed care for our residents at Ashcroft.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from James C (Son of Resident) published on 12 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
The home manager and staff make every effort to provide a person-cantered approach in the care we deliver. This includes family involvement, connections and communication to loved ones, near or far. We support our customers to access The Social Hub to facilitate regular video calls and continue to have meaningful connections with their families. It as been a real pleasure to support both you and your mum to continue to engage in meaningful connections. Thank you for your feedback, I will certainly share it within the organisation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard W (Son of Resident) published on 20 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for taking the time to share your feedback.
Ashcroft is a community that fosters creativity and relationship building, not just for our residents but for their families too. The team make every effort to provide a person-centred approach to the care we deliver. Your feedback really does validate the continued hard work and commitment that staff give each and every day to ensure sure that all the residents are safe, happy and engaged in all aspects of their daily living. I will ensure your feedback is passed on to the team, who continue to work hard to deliver safe, compassionate and person-centred care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A G (Son of Resident) published on 29 May 2023
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for taking the time to leave us with your feedback. We welcome feedback as this helps the home to continue to deliver caring, safe, effective, responsive and well-managed care for all at Ashcroft Nursing Home.
The home has a simplified complaints policy that is displayed in the entrance. However, there is no evidence of you bringing this to the attention of the home. If this had been the case, the home would have acted promptly to try and resolve the issue immediately.
The staff levels are based on the service users' needs and not the number of service users at the home. Staff are always on hand to help when needed.
As a learning organisation, we feel it is vitally important to invest in staff, to aid in their development and gain new skills. Whilst it may be selfish to want staff to stay working at the home, we are very proud to help staff in their development, so that it leads to other opportunities within the care sector.
Thank you for your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane K (Daughter of Resident) published on 21 April 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for your feedback, as you know this always helps the home to continue to deliver caring, safe, effective, responsive and well-managed care for all at Ashcroft Nursing Home. It is a real pleasure to be a part of the team that not only helped support your mum but to support you too.
Thank you for your recommendations.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pamela G (Daughter of Resident) published on 13 January 2023
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Teresa W (Daughter of Resident) published on 8 December 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Dear Teresa,
Thank you for sharing your feedback. The home and staff make every effort to provide a person-centered approach in the care we deliver to all our residents. Your comments validate the continued hard work and commitment that staff give each and every day to ensure sure that your mum and all the residents are safe, happy and engaged in all aspects of their day-to-day living. Ashcroft is a community that fosters creativity and relationship building, not just for our residents but for their families too. I will ensure your feedback is passed on to the staff who continue to work hard to deliver safe and person-centered care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet H (Daughter of Resident) published on 8 December 2022
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
We specialise in dementia and have trained staff to meet the sensitive needs of challenging behaviour. Staff work in a person-centred way to support individual residents and therefore staff will have assessed and risk-managed your mum's wish to wear her coat throughout the day as this provided her comfort and a sense of security. As your Mum wearing her coat did not present as a challenge to herself or others there would have not been a need to take your mum's coat for her safekeeping. The missing items were allegedly missing in 2020 and there is no evidence of a conversation taking place of you bringing the missing coat and shoes to the home's attention, nor is there any evidence of a conversation of any payment for a new one. The home has a simplified complaints policy that is displayed at the entrance that clearly states the director's contact details. The home manager has endeavoured to contact you on several occasions by both phone and post in relation to this matter with no response.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P K (Brother of Resident) published on 29 November 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for leaving your feedback. I am glad that the environment is a warm and friendly place for you and your loved one. All feedback is gratefully received and helps us to continue to deliver high standards of care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A K (Resident) assisted by family/friend published on 29 November 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for sharing your feedback. We strive to ensure the home and service we deliver is to a high standard and I am happy that the home and staff are meeting your expectations. I will ensure your feedback is passed on to the staff who continue to work hard to deliver care and support to all the residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Malcolm K (Brother of Resident) published on 17 November 2022
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Dear Malcolm, firstly, thank you for leaving your feedback. All feedback is gratefully received and helps us to continue to deliver high standards of care. It is great to hear that your Brother is happy at the home and that you have observed staff treating your brother in a person-centred way. It is a pleasure to work alongside you in providing care and support to your Brother. I will ensure your feedback is passed on to the staff who continue to work hard to deliver care and support to all the residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rachel R (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Dear Rachel, thank you for your comments and feedback. It is a pleasure to provide care and support to your Dad. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff who continue to work hard to deliver care and support to all the residents. Once again, thank you for your comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Daughter of Resident) published on 16 September 2022
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
The Manager finds your review to be an unfair representation of the Home and a contradiction to the feedback given by your siblings, regarding the care that was delivered to your loved one. The home undertakes a staffing level matrix which is based on our customer's needs and the Home has adequate staffing levels to meet the needs of our customers and this helps us to deliver safe care. The renovations of the building are essential in providing quality care in a safe and well-maintained environment. The renovations do not impact on the quality of care that is delivered at the home and I find these words to be unwarranted. The home regularly seeks feedback from visiting Multidisciplinary professionals, staff, customers and families who have reported positive feedback regarding the quality of care and cleanliness of the environment. Due to confidentiality and data protection, I am open to inviting you to make an appointment to discuss this further and I look forward to speaking to you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E M (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for leaving your comments. Despite having many positive conversations with you and other members of your family regarding your loved one. The home finds your comment “The staff/management haven't understood and listened to me and my sister about Mum's diet and her other issues” unwarranted. The home welcomes input from families to be a part of their loved one's care planning and we endeavour to take on board all the information to help us deliver safe, effective care. You have personally been involved in conversations with the Home and multidisciplinary teams regarding your loved one's care. The Hotel Services staff work very hard and all rooms are cleaned daily.
Due to confidentiality and data protection, I am open to inviting you to make an appointment to discuss this further and I look forward to speaking to you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda W (Daughter of Resident) published on 22 August 2022
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Dear Amanda, the home has a duty of care to ensure that residents, staff and families are protected, and their safety is promoted at all times, especially during times of refurbishment in and around the Home.
In reference to your complaint “Owner was very very rude to my mum unplugging things and moving things around for what he said were health and safety reasons! ” The Manager has instructed all staff to remove any items deemed to be breaching fire safety, infection control or health and safety regulations. The Home has a duty of care to ensure the entire environment is compliant with all regulations and legislation. The health and safety of staff, visitors and customers are paramount. In addition, this type of language is completely unwarranted and therefore in contradiction to the many positive interactions we have had on many occasions. Had you taken the time to raise these concerns directly, this would have given the Manager an opportunity to resolve the issues swiftly.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.2 (9.225) out of 10 for Ashcroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.325 for Ashcroft Nursing Home is calculated as follows: ( (80 Excellents x 5) + (16 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 114 Ratings = 4.325
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Ashcroft Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jul 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet
