Review from David H (Father of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience

I think the care provided is exceptional. From what I have seen so far. All the residents seem to be well cared for and clean. If I ever need a care home I would come here.

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Review from S H (Mother of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience

When we first came into the care home it was a very calm and relaxed feeling. All the staff are excellent. Nothing is ever too much trouble for them. Their care for the patients is excellent, nothing is ever too much trouble. If I ever need a care home I hope I will be able to come here. I would definitely

recommend this one.

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Review from Susan B (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience

Mum has only been in a fortnight and has settled well. Carers and senior carers are very good at their jobs. Mum's always clean and tidy and has her hair done every week. Would prefer to have mum showered twice a week as at the moment she only has one.
Bedrooms are clean - no smells - would be good

if had their own en-suite. Happy overall.

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Review from Donna H (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience

Could not ask for better staff, the care they have given to my mum has been 100%. We have been informed of everything that they have done and what medication she has been given and how it works. Thanks so much to the excellent staff.

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Review from Joanne S (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience

My mum came to Astley Grange for respite care. She received the utmost care and attention, the staff were caring, considerate and informative and most of all, compassionate. From mum's beginning to end of life.
My respect goes out to all staff who cared for my mum, especially one lady who went out

of her way to care for my mother even on her day off she came to visit her. The staff need commending, they are stars.

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Review from E M (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience

Very friendly, happy staff.
Good atmosphere.
Clean facilities.
General good feel about the whole place.

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Review from Steve D (Son of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience

My mother came into Astley Grange Nursing Home for some respite care. Her illness led to a complete failure in her health and the need for palliative care.
She is receiving a high degree of care with all staff giving their all. I am extremely grateful to the whole team for their care and dedication

to my mother. I cannot praise them highly enough.

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Review from Adrian B (Son of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience

My mother was a resident for the final five months of her life at Astley Grange, having been discharged from hospital and being in need of nursing care as she was essentially confined to bed. Throughout, all of the staff were utterly professional but also genuinely caring and friendly folk. They were

personally sad when she died, having built up various relationships with her over the months of her residency. Moreover, all of the staff took a genuine interest in those of us who visited regularly or occasionally. I was impressed by the flexibility shown in managing the difficult needs of my mother over time and the helpful and candid conversations I was able to have with the nursing staff concerning her health and well being. Given the pressures under which staff necessarily have to operate and the demands upon them, they seemed to me to retain both an exemplary humanity and high standards of professionalism at all times. I am grateful to them all and I know that my mother was too.

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Review from Jacqueline T (Friend of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience

Everything is fine. Care, cleanliness, and staff are excellent.

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Review from Pamela M (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been in the home for 3 years. I have always found the staff to be very caring and helpful. We can visit at any time and we always have a chat and a laugh with the staff and other residents. It's a nice atmosphere and everyone is very friendly. Mum is always clean and well cared for.

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Review from J H (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience

Overall care is very good. My mum has settled in very well and seems happy and content. She is happy to sit in her own room and watch TV but will interact when she feels like it.

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Review from John C (Son of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother was resident at Astley Grange after discharge from the hospital in the knowledge that she may have had only a short time to live. We visited several nursing homes in the area and found Astley Grange to be of a significantly higher standard than all others. Mum spent the last few weeks of her

life here and was very well looked after and received excellent care and compassion during that time. All the staff were very caring and professional helping mum and her family got through this very difficult time. I would have no hesitation in recommending Astley Grange to others in a similar position to myself and my family.

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Review from Carol C (Daughter of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience

My mother was transferred to Astley Grange after 8 weeks' traumatic stay in hospital. On arrival, she immediately improved. An excellent relationship was quickly built with the caring and compassionate staff. The atmosphere in the Grange was warm, friendly and relaxed, and not only was my mother

cared for, but we, her children and friends, were made most welcome. I cannot praise the staff enough.

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Review from Gillian M (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience

On entering Astley Grange, I noticed a lovely atmosphere. All the staff have been very friendly and professional. My mother has very quickly settled in.

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Review from Margaret W (Friend of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

On my first visit, I was greeted in a friendly manner, I was then escorted to my friend's room where seats were found and drinks were offered almost immediately. The room is bright and cheerful with trees, birds and squirrels outside in a lovely sunny position. The residents comfort is uppermost. Staff

are very friendly and are always on call if needed. I willingly visit once or twice each week. Hoping my friend gets stronger and sleeps better as time goes by. Thank you.

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Review from Judith O (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience

When the hospital told us we had to find a nursing home for Mum we were devastated! The hospital gave us a list of nursing homes who could offer the help Mum needed and had a vacancy and so the search started. We had been told how important the CQC was and my goodness did it help. We rang Astley Grange

who invited us down and what a joy. It was clean & fresh, the staff were singing as they worked and the patients joined in; the whole ambience of the place was great. Following an assessment, Mum was 'delivered' a few days later and we got her settled in with lots of personal stuff around her. Some of the nurses came to introduce themselves which felt really welcoming. I felt confident leaving her overnight but the home rang at 4:45 am to say Mum had been taken to A&E and we lost her 48 hours later. The home was fantastic and although it was a very brief experience, I would highly recommend this facility. They were welcoming, flexible, accommodating and very caring to Mum.

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Review from Beverley T (Daughter of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience

My father has been in Astley Grange Nursing Home for 2 months and is receiving excellent care. I have found all the staff to be efficient and caring. However, it takes a special person to deal with my father, due to his short term memory and temperaments. We are very lucky to have his nurse. She is

compassionate and really understands my father and knows exactly how to deal with him and talk to him and especially with things like being able to persuade him to have a shave when he refuses. Overall, very happy.

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Review from Peter S (Son of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience

After mum had not settled in the first care home, and my concerns about her care, finding a vacancy at Astley Grange has been wonderful. Right from my first enquiry I was impressed with the management, the welcome from the carers, the dining, facilities and activities. My mum's life once again became

happy, the care is first class, it's really visible both in how clean she and her room always are and how everyone takes pride in looking after her. It's a pleasure of visit and see her smiling again. I would recommend Astley Grange to anyone needing residential or nursing care.

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Review from Sally S (Daughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience

I visit the home on a regular basis and every time I am met by friendly staff, smiles and hello's. My mum seems very happy here and always greets me with a smile. There is a lot of interaction with the staff which always make my visits enjoyable.

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Review from Doreen K (Wife of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience

Staff very kind and helpful, also management.
Very clean, meals healthy, also provide snacks and drinks.

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Astley Grange Nursing Home

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