Self Funded Nursing care includes the contribution from NHS Funded Nursing Care (FNC) of £235.88.
Visitors are welcome at any time of the day or night, meal times in the dinning room are protected.
Free parking in the grounds.
Fieldhead Court has a Review Score of 9.6 (9.571) out of 10, based on 15 reviews in the last 2 years. Over all time Fieldhead Court has 29 reviews.
Review from Russell T (Son of Resident) published on 18 December 2024
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Reply from Kath Tanner, Manager at Fieldhead Court
We cannot thank you enough for the kind words and we like yourself had met your father when he first needed care. I will feed your lovely words to the team. Thank you
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Review from P M (Daughter of Resident) published on 20 September 2024
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Reply from Kath Tanner, Manager at Fieldhead Court
Thank you for your kind review; it was a pleasure to care for Mum, and we always strive for good quality care; we aim to improve our service with every experience we have with each individual, thanks again from all of us at Fieldhead Court.
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Review from Diane G (Daughter of Resident) published on 31 January 2024
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Reply from Kath Tanner, Manager at Fieldhead Court
Hi, we always feel like the relatives are part of our family and like to think we treat them so, it is very welcome feedback to know we actually do treat you that way. Thank you for the feedback, all feedback good or bad, allows us to go forward and build on a well-established care environment. I will ensure all the staff are notified of your feedback.
Thank you and take care, Kath.
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Review from S P (Daughter of Resident) published on 9 November 2023
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Reply from Kath Tanner, Manager at Fieldhead Court
Thank you very much for your kind feedback, we are always working hard to give the very best care to our residents and their families, having positive feedback is always a good sign that we are doing our job effectively. Many thanks from all the team.
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Review from Diane W (Daughter of Resident) published on 19 July 2023
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Review from R D (Husband of Resident) published on 3 July 2023
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Reply from Kath Tanner, Manager at Fieldhead Court
Thank you for your very kind words, we always strive to give the best care we can possibly give and it is much appreciated when we get comments like yours. Many thanks from all the team.
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Review from P T (Daughter of Resident) published on 12 June 2023
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Reply from Kath Tanner, Manager at Fieldhead Court
Thank you for your kind words and the excellent review you have given to us, we try our very best to ensure the care of both the resident and their family members are given the appropriate care they need. Thank you from all of us at Fieldhead Court, take care, Kath.
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Review from Allan H (Grandson of Resident) published on 21 May 2023
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Reply from Kath Tanner, Manager at Fieldhead Court
Hi Allan, thank you for those kind words, we always do our best to care for our residents, we like to think they are family as we did with your grandma. I will feed your very kind words to the staff, thank you from all of us at Fieldhead Court.
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Review from P C (Daughter of Resident) published on 19 May 2023
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Reply from Kath Tanner, Manager at Fieldhead Court
We cannot say thank you enough for the kind words, we endeavour to ensure everyone's stay at Fieldhead Court is the best and that they are offered the best care and that their individualised needs are met to the best of our ability. I will pass this feed back to all the staff and everyone at Fieldhead court thanks you.
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Review from Cheryl P (Resident) published on 13 May 2023
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Reply from Kath Tanner, Manager at Fieldhead Court
Hi Cheryl, thank you for your very kind words, we always appreciate feedback both from residents and relatives so we can learn from what we do poorly and feel energised by what we do well. I will feed this back to the staff. Many thanks from us all.
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Review from A F (Daughter of Resident) published on 12 May 2023
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Reply from Kath Tanner, Manager at Fieldhead Court
Hi. Thank you for the very kind feedback and I have no problem passing the information on to the powers that be to see if it is possible to add to our improvement programme. I will pass your kind words on to all the staff, many thanks from us all at Fieldhead Court.
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Review from J W (Son of Resident) published on 11 May 2023
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Reply from Kath Tanner, Manager at Fieldhead Court
Hi James, thank you for the great words, it is always nice to hear we are doing our job right and that you feel your father was well cared for, I will pass your kind words to all the staff at Fieldhead Court. Thank you from us all.
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Review from A S (Daughter of Resident) published on 10 May 2023
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Reply from Kath Tanner, Manager at Fieldhead Court
Thank you for your kind words. We do our very best to ensure all our residents have the best care we can give and are involved in their own care as much as possible. Thank you from all of us at Fieldhead Court.
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Review from Tracey A (Daughter of Resident) published on 27 April 2023
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Reply from Kath Tanner, Manager at Fieldhead Court
I have passed this review to the staff and we cannot thank you enough for your kind words, we always like to use these reviews to learn from and continue to improve our practice. It is greatly appreciated when we receive a review as good as this as it lets the staff team know they are going in the right direction. Many thanks from all the team.
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Review from Graham C (Brother of Resident) published on 13 April 2023
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Reply from Kath Tanner, Manager at Fieldhead Court
Firstly let me say I am extremely sorry you feel you had a bad experience and we are sorry for your loss, we thank you for your comments and take all complaints seriously, we will investigate your concerns and await communication from the CQC.
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Review from Georgia B (Daughter of Resident) published on 20 April 2022
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Reply from Kath Tanner, Manager at Fieldhead Court
Hi, We would all like to say a big thank you for your comments and assure you we will continue to care for your mum like our own family, this is how we see all our residents. Many, many thanks.
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Review from C A (Niece of Resident) published on 4 November 2021
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Reply from Kath Tanner, Manager at Fieldhead Court
We are very grateful for your kind words and the fantastic review of our care process. Many thanks from us all at Fieldhead Court.
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Review from Ruth S (Daughter of Resident) published on 17 June 2021
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Reply from Kath Tanner, Manager at Fieldhead Court
The team at Fieldhead Court would like to say a big thank you and it is always our pleasure and delight to care for all our residents as family, we have gone through a lot over the last 18 months and have protected everyone like our own. Your mum was a wonderful person who lightened our day with her singing and her stories of her life every day, she is sadly missed. She had been a long-standing resident very dear to our hearts. Many thanks for your lovely review of our service.
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Review from G B (Son of Resident) published on 17 December 2020
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Reply from Kath Tanner, Manager at Fieldhead Court
Thank you for the feedback and the kind words, we continue to try and improve our service and care for our residents in the way they expect.
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Review from Janice B (Sister of Resident) published on 17 December 2020
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Reply from Kath Tanner, Manager at Fieldhead Court
Thank you for your very kind words and we appreciate how difficult this period has been for relatives, we have tried to keep up the contact as best we can and we will continue to do our utmost to ensure your relative is cared for in a manner acceptable to her. Many thanks, Kath and all the staff of Fieldhead Court.
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The Review Score of 9.6 (9.571) out of 10 for Fieldhead Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.571 for Fieldhead Court is calculated as follows: ( (126 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 175 Ratings = 4.571
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fieldhead Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Apr 2023
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Job Title: Home Manager Registered General Nurse
Joined: 2005
Kath has been the registered Manager since 2005, she has 22years in Nursing and in total Kath has 35 years in the care environment.
Fieldhead Court has a well-established care team who works alongside the Residents, their families, Palliative teams, Hospices and Hospitals to ensure an individualised care package and treatment regime is developed to meet the needs of each individual resident.
Ensuring we provide emotional and physical support
as well as personal needs including holistic care needs,
religious/cultural support, family and friend support, social needs and much more.