Hartshead Manor

817 Halifax Road, Hartshead Moor, Cleckheaton BD19 6LP
Submit a Review
9.8 40 Reviews
  • Hartshead Manor, Cleckheaton
Hartshead Manor ensures that all of its residents are treated as individuals by offering care packages that are person centred to meet the needs of each resident.

The home has a homely atmosphere and offer an open visiting policy encouraging family members to become part of everyday care home life.

Good links with the community also strengthen the excellent reputation that the home has.

The team of staff are professional and well trained in their areas of expertise whether nursing, care or ancillary staff.

Show Hartshead Manor on the Map

Care Provided by Hartshead Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christine Matthews (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Hartshead Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,224
    • Self-Funded Residential Dementia Care from £1,266
    • Self-Funded Nursing Care from £1,456
    • Self-Funded Nursing Dementia Care from £1,502
    • RESPITE Self-Funded Residential Care from £1,276
    • RESPITE Self-Funded Residential Dementia Care from £1,295
    • RESPITE Self-Funded Nursing Care from £1,455
    • RESPITE Self-Funded Nursing Dementia Care from £1,502

  • Nursing fees include the contribution from NHS Funded Nursing Care (FNC) £235.88
  • (these prices are only a guideline, please contact Hartshead Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors, mealtimes are protected time


  • Parking

  • Free parking is on site


Hartshead Manor Reviews (40)

Total of 40, showing 21-40
9.8

Hartshead Manor has a Review Score of 9.8 (9.822) out of 10, based on 20 reviews in the last 2 years. Over all time Hartshead Manor has 40 reviews.

Overall Experience

  • 30
  • 9
  • 1
  • 0
  • 0

Date Published

40
12
15
20
20

Review from Diane P (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Hartshead Manor for respite care for a week. The manager and staff all worked very hard to ensure my mother had a good experience in that week's respite care. My mother returned home and shortly realised she could not manage at home and returned to Hartshead Manor in May 2022. Mother
chose her room and wanted a bigger room with a view over the gardens. These needs were met.
My mother has now settled in (February 2023) and she knows the names of the carers who look after her.
The food is hot and fresh at mealtimes and my mother is given ample food throughout the day with hot drinks and snacks. The manager and staff worked very hard to give my mother her favourite foods and also took note of her allergies.
The nurses are kind and helpful and medication is given in a controlled manner but not excessive if not required.
I am very happy with all of the staff at Hartshead Manor and the management for their care of my mother.

Reply from Christine Matthews, Manager at Hartshead Manor

Thank you for your lovely comments, please do share anyways you see for us to improve our service, we are always available to listen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine C (Relative of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experience of care homes, both in a professional and personal capacity. I visited a relative who is a resident at Hartshead Manor. We were warmly greeted by staff, who showed us to my relative's room. The room was spacious and nicely furnished. My relative has settled at Hartshead Manor, largely
due to the efforts of the staff, who have listened to her likes and dislikes and acted accordingly. She says the food is excellent and frequent! There are daily activities and outings. Well done, Hartshead Manor.

Reply from Christine Matthews, Manager at Hartshead Manor

It is wonderful for us to receive such positive comments and have the hard work of the staff recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've experienced a total of 3 care homes now for my mother and Hartshead far exceeds the others. Every member of staff is kind and considerate of residents' and visitor needs. Everyone listens and takes the time to help/answer questions. My mother is able to make her own decisions about her daily
life here, patient led and I sleep far better knowing she is being taken care of at Hartshead.

Reply from Christine Matthews, Manager at Hartshead Manor

Thank you for your lovely comments, from all the team at Hartshead manor


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan G (Daughter-in-law of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the staff enough. Pleasant, caring, nothing too much trouble.

Reply from Christine Matthews, Manager at Hartshead Manor

Thank you from us all, its great to receive such a positive response to our service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hartshead Manor has cared for Mum for the last five months after discharge from hospital due to a stroke, which has accelerated her vascular dementia significantly. All staff are very friendly and approachable, and care for Mum has been provided with dignity whilst maintaining her engagement through
various activities.

Reply from Christine Matthews, Manager at Hartshead Manor

Feedback on our service is always appreciated. Your comments have been shared with the team. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Son of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional, caring, sensitive, and diligent attitude and service to patients/residents.
The staff are so positive and responsive to all needs and understanding.

Reply from Christine Matthews, Manager at Hartshead Manor

We are are always looking to improve our service as a team, so thank you for your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoffrey (Husband of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care for my wife I could hope for staff always polite and courteous and ready to put your mind at rest more than happy to know my wife is well looked after. Now I am unable to cope with her at home, many thanks to all staff at Hartshead Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Son of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My fabulous Dad was admitted to Hartshead Manor in July 2020. During his stay, the home have had to cope with the immense and changing challenges of Covid and this limited visiting opportunities for rational reasons. Whenever I called the home whoever answered knew my Dad, knew how he was and talked
to me with clarity, care and compassion. When I could visit my Dad’s interaction with staff was amazing to witness, care is delivered with affection. Although he had dementia he retained his quick wit and banter which the care staff got to know and reciprocated.
I have 30 years of professional experience involving care homes. I’ve also experienced and witnessed the delivery of care to both my parents since 2018 spanning six care homes in total. Four of these were homes I considered to be the best available in our locality. Hartshead Manor, whilst not perfect (don’t be wholly guided by CQC ratings), is the best. Most of the staff are simply outstanding and set the standard the home strive for.

Reply from Christine Matthews, Manager at Hartshead Manor

Caring for a fellow dedicated professional was a privilege, Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul G (Son of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Hartshead Manor now for over two years. She, and we, were very worried about compromising her independence, but it was necessary. The staff have shown remarkable sensitivity and care from the very beginning. she settled in very quickly and has been very happy.
She had covid during the
first outbreak and the staff nursed her through. She recovered fully. Her mental capacity is now deteriorating, but the staff continue to give her every attention. They are wonderful.
I would never have believed she could settle so well.
For a variety of reasons I have not been able to visit for some time, but the staff have kept in touch and enabled me to keep in touch with her so that her needs are met.
It's a wonderful relief to be able to have the confidence that she is being cared for so well.
Thank you to the staff of Hartshead Manor.

Reply from Christine Matthews, Manager at Hartshead Manor

Thank you for your feedback, it is much appreciated to know our service continues to remains effective in these uncertain times


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently residing in Hartshead Manor and I can’t fault the manager and her whole team for the care and dedication they give to both my father and us, his family, we feel very reassured that he is being well cared for and all his needs are met.
Every staff member we come into contact
with are extremely professional, friendly and helpful. I would have no hesitation in recommending Hartshead Manor and would like to take this opportunity to thank them for all they do.

Reply from Christine Matthews, Manager at Hartshead Manor

Thank you for your feedback from myself and the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Hartshead for over a year, we were very happy with the home and staff. Unfortunately over the last 6 months, standards have changed and the monthly rate has increased? Staff and chefs change regularly and all daily activities have ceased. Very difficult to get through on the
phone.

Reply from Christine Matthews, Manager at Hartshead Manor

Your feedback is valued, I am sorry you feel standards have changed. In reply, our service has developed in many positive ways and hopefully, when internal visits become the norm again visitors will share this.
We now employ more support staff to cover all areas, including kitchen and care. This has helped recently when staff have been notified to self-isolate through track and trace.
Our activity staff have increased and cover seven days a week and outdoor trips for residents have restarted as well as visiting entertainers. I will discuss with the team how this can be best communicated to visitors in future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul M (Resident) published on 3 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartshead Manor staff and care are 10/10.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kelly I (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is so friendly and welcoming the staff are amazing and do an excellent job.
It's been so hard through lockdown and Coronavirus, they always keep you updated on their wellbeing.
My mum has really settled well in the home she loves the staff and the care she receives.
Hopefully, she'll be
back home soon but is seriously ill. She was so against being in a care home but has decided when the time comes she would return to the care home for more nursing care because of the care of the staff and how she feels at home there.
The staff always try and accommodate any requests you have like visiting times. She is doing really well at the moment and that's due to the high care she is getting I can't thank them enough for everything they are doing for her.

Reply from Christine Matthews, Manager at Hartshead Manor

Thank you for your lovely feedback, it is a pleasure and this means so much to us all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Partner of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, the virus has meant I have not been able to enter the building and my partner came in during the virus so is difficult to give a review. But have been happy with what has gone on so far.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy W (Brother of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Hardly been because of Covid-19.

Reply from Christine Matthews, Manager at Hartshead Manor

We are always looking at how best to improve our service, your feedback is important to us in achieving this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat C (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartshead Manor had been recommended by previous residents. Clearly, we have not been allowed into the home because of covid but the staff seem friendly and helpful. Mum seems to be very happy there.

Reply from Christine Matthews, Manager at Hartshead Manor

Your comments are much appreciated. It's great to know we are making a difference. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith W (Husband of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has made every effort to enable contact with my wife throughout the current difficulties. Recently they have constructed a small enclosed area with an intercom so that we can communicate and see each other through a window. The staff have been very helpful and now my wife well, which is
very reassuring. She has settled well and shows no sign of distress.

Reply from Maria Kelly, Operations Manager at Hartshead Manor

Thank you for your review and kind words, it is reassuring to know that the visiting pod is working well for you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley G (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled so well since day one, which made the transition less stressful. She is always well presented, and I have to say, I have not seen her this happy and content in a very long time.

Reply from Christine Matthews, Manager at Hartshead Manor

Thanks for the feedback; it's much appreciated. I will share comments with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mick H (Son of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been in Hartshead now for seven years.
She's not local to the area, in fact, she's from Doncaster and has only ever previously been to Scholes to visit me.
However, when I was looking for care facilities following her stroke, there was no doubt that Hartshead was the place for her.
The people
who work here are second to none. Absolutely amazing. I've never seen a mardy face or heard a disparaging word spoken about any of the residents.
Mum's needs are quite comprehensive, she had a severe and debilitating stroke but I can honestly say, she has never been happier, in her whole life. She smiles and laughs all the time. Until she went into the home, I don't think I'd ever heard my mum laugh. So well done to all the people of Hartshead, you are a blessing.
I want to thank you for helping me reconnect with my mother in her final years.

Reply from Christine Matthews, Manager at Hartshead Manor

Thank you for your comments, I will share with the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Wife of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional care home. Manager and staff treat the residents as if they were their own family. It is a very good environment. My husband could not have been looked after any better. I would recommend anybody looking for a care home for a relative to try Hartshead Manor. Five-star rating.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Hartshead Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Hartshead Manor is calculated as follows: ( (201 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 236 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartshead Manor is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet