Holme House

Oxford Road, Gomersal, Cleckheaton BD19 4LA
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9.5 18 Reviews
  • Holme House, Cleckheaton
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Care Provided by Holme House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 68 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment

Good to Know

  • Person in charge
  • Dean Cadwallader (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Holme House Reviews (18)

9.5

Holme House has a Review Score of 9.5 (9.490) out of 10, based on 17 reviews in the last 2 years. Over all time Holme House has 18 reviews.

Overall Experience

  • 12
  • 5
  • 0
  • 0
  • 1

Date Published

18
1
2
17
1

Review from Debbie H (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holme House is excellent, the staff are all very friendly and welcoming.
They take excellent care of my dad, I know he is well looked after.
The senior staff are also excellent.
If anyone reading this is looking to place a loved one into a care home I would 100% recommend Holme House.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your lovely review. The manager has shared it with the team.


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Review from Vanessa C (Daughter of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, nurses, office and all care staff are kind and caring. Mum is happy and well cared for. I can't thank them enough for her care both day and night. She is a different person now and very happy. She enjoys the activities very much. I highly recommend Holme House as a wonderful home.

Reply from Jo-anne Parker, Group Administrator at Holme House

The manager has asked me to thank you for your lovely review. He will share it with the team.


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Review from Clive B (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding team that have a genuine care for my mother, the team are all very welcoming and have my mother's interest as a first priority, there are activities every day that keep my mother stimulated and very happy in the home.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your kind words. The manager will pass on your comments to his team.


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Review from Lisa B (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad has been placed here from hospital and we couldn’t be happier. He has only been here since Saturday and I have seen such an improvement. The staff are so welcoming and can’t do enough to help and ease our concerns. They are so caring and it’s great to see such happy staff. Such a clean, welcoming
home where nothing is too much bother. Highly recommended.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your lovely review. The manager is sharing your comments with his team.


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Review from J K (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased to see Mum happily enjoying a game of 'eye spy' along with other residents and all staff present.
The atmosphere in the lounge was joyful.
Mum looked well dressed and she had recently visited the hair salon.

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Review from Jackie I (Wife of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Holme House for a respite stay and the staff were wonderful with him. He has lots of difficulties but nothing was too much trouble. He enjoyed his time there and I wouldn’t hesitate to use Holme House again.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your lovely review. The manager will share with his team.


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Review from Joanne M (Niece of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at Holme House for 12 months, he settled in really well, and not long after my auntie followed and they're both really happy. The staff are all friendly and can't do enough for the residents. The activities provided are fantastic and the activities staff go above and beyond for the
residents. I myself haven't been there at mealtimes but my uncle says the meals are faultless. The manager is fantastic, very helpful, approachable, welcoming and friendly. Me and my family are happy that both Auntie and Uncle are really happy being there. Thank you to all.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your review. I have passed it on to the manager and his team.


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Review from Catherine G (Sister of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of this care home for approximately 18 months. I bless the day she was admitted there. I live quite a distance away, but I am confident she is being well cared for, and this gives me peace of mind. The wonderful caring team, all patients and residents are looked after.
All are clean, and the food is good.
Weekly activities, music and television are available for residents to participate in. My sister has a lovely, decorated, bright room surrounded by her personal belongings.
Thank you all so very much.

Reply from Jo-anne, Group Administrator at Holme House

Thank you for your heartwarming review. I have shared this with the manager and his team.


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Review from Claire M (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here for temporary care following a fall and liked it so much she decided to stay. The staff are lovely and treat the residents with dignity. They are also welcoming to visitors. The chefs go above and beyond to provide meals for specific needs.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your review. I have passed it onto the manager and his team.


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Review from Caroline L (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s a lovely warm, happy and inviting care home. It’s clean and the staff are helpful and caring. The food is very good and they will accommodate requests.
The Clinical Lead Nurse is especially good and nothing is too much trouble. He doesn’t hide in his office. He sits in the day room doing his paperwork
whilst jollying everyone along.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your review. I have passed it onto the manager and his team.


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Review from David B (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and senior carers all work very hard and are always willing to discuss my mum's care on the nursing floor. They genuinely do care and always try to encourage her when carrying out any aspect of her personal care. They work very well as a team and liaise well with the nurses. The nurses work
professionally and are very good at identifying any medical issues and acting upon them promptly and efficiently. The home has a settled management team who are very approachable and efficient.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your review. I have passed it on to the manager and his team.


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Review from J M (Friend of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visitors are made to feel welcome and are able to visit at any time. Residents seem happy and staff are caring and helpful. The staff get to know the residents well and are aware of their preferences and treat them with respect.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your review. I have passed it onto the manager and his team.


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Review from Kathryn T (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been cared for here for 8 years, first in residential care and more recently nursing care. Her care has been mainly good, especially since she's needed nursing. The carers and nurses are very kind and understand Mum's needs. We visit regularly and are always made welcome and can express our
concerns and also our thanks to the staff and management. Mum has become more frail recently and her dementia has worsened, but the carers here are very kind and treat Mum with dignity and understanding.
I feel I can trust the nurses and carers to keep Mum safe at this difficult time.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your review. We appreciate your comments and they will be passed on to the manager and his team.


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Review from Sue M (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Holme House for 2 and a half years she is very well cared for the staff are lovely and very supportive of my mum's needs and my needs too the food is good the activities are good. I know my mum is safe and see her as often as I am able but know that I can phone anytime for an update
if I am unable to visit.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your lovely review. I have passed it onto the home manager.


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Review from Tim R (Son of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been very well looked after here by the staff who are very caring towards her. Meals are excellent and of a high standard. Staff are also friendly to me whenever I come to visit. My mum is happy here which is the most important thing for me.

Reply from James Creegan, Director of Care at Holme House

Thank you for your kind review. I have passed on your comments to the manager and his team.


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Review from B S (Grandson of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddad has recently been in Holme House for some respite care falling a fall at home and I can simply say they did an amazing job!
They welcomed him with open arms and cared for him so amazingly, that my granddad actually cried when he left.
The staff were so kind and caring. The management
team were always on hand.
Thank you so much!

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your lovely review. I have passed on your comments to the manager and his team.


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Review from J S (Son of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I never thought I'd have to add a review like this. My father who was terminally ill was a resident for 3 weeks. On the first day I visited my father there was a pool of fluid from the catheter bag all over the floor and only after getting 4 different carers was it mopped up. I complained but 3 weeks
later the issue of the catheter bag which was still left on the floor was never rectified.
Throughout his stay, I found many things unsatisfactory but none were ever addressed. Here are just a few. The wrong name was put on his room door. Dressed in someone else's top when I arrived to visit. The sink plug not open and the sink overflowing on at least 3 occasions. Dementia patients wander in and out of his room taking things. Never registered on care home computer for 3 full weeks.
If you call this quality care then God help you. I lost my father 3 weeks in and will regret ever leaving him.

Reply from Amy Krohn, Quality Lead at Holme House

A complaint was raised with us directly, following your fathers time at Holme House. As agreed, we conducted a full and thorough internal investigation into your concerns and provided you with a comprehensive response. We fully understand and adhere to the Duty of Candour, and in that vein, we are honest and upfront when things go wrong, or improvements can be made.
We acknowledged that some concerns that you raised were valid and we have implemented measures to ensure that improvements are immediate and sustained.
Our investigation concluded that the more serious elements of your complaint were unsubstantiated, and a complete explanation of this investigation was provided to you.


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Review from Shirley (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother passed away at Holme House on 31st January 2020 at the age of 91. The care she received could not be faulted. She had Alzheimer's and her behaviour could be challenging but the staff were always very professional and caring. The carers actually care about the residents and there was always
enough of them on duty to work efficiently. I would like to thank everyone who works there and wish them well for the future. In due course I would like to plant a rose bush in their garden in memory of my Mother - she would have liked that.
Lots of love.

Reply from Jo-anne Parker, Group Administrator at Holme House

Thank you for your lovely comments I will make sure they are passed onto the staff who I know will appreciate you taking the time to put on this review.


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Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Holme House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.490 for Holme House is calculated as follows: ( (128 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 196 Ratings = 4.49

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holme House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Holme House

What types of Care is Holme House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Holme House have?

There are 68 Single Rooms.

What are the Facilities & Services at Holme House?

Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holme House to the centre of Cleckheaton?

1.6 mile(s) as the crow flies, distance by road may be significantly further.