I really can't put into words how I feel about how kind and thoughtful all of your staff were
S H (Friend of Resident)
I've been so impressed with the efforts of the Lindley Grange staff team to put a smile on his face
Beth L (Granddaughter of Resident)
The team have made Mum feel safe and comfortable and she in now flourishing under their care
G U (Daughter of Resident)
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Lindley Grange Care Home has a Review Score of 9.9 (9.895) out of 10, based on 40 reviews in the last 2 years. Over all time Lindley Grange Care Home has 109 reviews.
Review from Declan D (Friend of Resident) published on 9 April 2025
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Reply from Grace Langfield, Customer Service Adviser at Lindley Grange Care Home
Thank you for your feedback. It is so lovely to hear the atmosphere of our home is "very friendly" and "lovely". We hope to continue providing your loved one with the best possible care.
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Review from Angie T (Daughter of Resident) published on 25 March 2025
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Reply from Maria Ricketts, Customer Care Adviser at Lindley Grange Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.
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Review from Ann C (Daughter of Resident) published on 3 March 2025
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Reply from Lisa Henderson, Customer Care Advisor at Lindley Grange Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care at Lindley Grange Care Home. It is great to hear that Mum is joining in with the activities at the home. We hope to continue providing your Mum with the best possible care.
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Review from Richard G (Son of Resident) published on 21 February 2025
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave us your lovely review. It is wonderful to hear that your Mother has received such high-quality care at Lindley Grange Care Home. It is brilliant to hear that you are impressed with the range of activities provided and the delicious meals. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Christine S (Resident) assisted by family/friend published on 17 February 2025
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. It is wonderful to hear that you are enjoying the delicious meals and that you are having lots of fun whilst taking part in our activities. It is always lovely to hear words like "Friendly" being used to describe our staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from J T (Wife of Resident) published on 25 October 2024
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Reply from Maria Ricketts, Customer Care Adviser at Lindley Grange Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from John T (Son of Resident) published on 25 October 2024
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Reply from Maria Ricketts, Customer Care Adviser at Lindley Grange Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care. We hope to continue providing your loved one with the best possible care. Thank you for choosing Lindley Grange for Dad's stay.
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Review from Alwyn W (Daughter of Resident) published on 23 October 2024
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Reply from Maria Ricketts, Customer Care Adviser at Lindley Grange Care Home
Thank you for your kind words. We hope Lindley Grange Care Home did everything possible to make the transition as easy as possible. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Claire C (Daughter of Resident) published on 16 October 2024
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave us your lovely review. It is wonderful to hear that your Mum is really enjoying her time with us and that she is happy and well looked after. We are pleased to hear that your Mum is always laughing with the staff at Lindley Grange Care Home. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from Carol M (Resident) assisted by family/friend published on 15 October 2024
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Georgina B (Daughter-in-law of Resident) published on 15 October 2024
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother-in-law in our care and it is always nice to hear words like "kind and caring" being used to describe our care. We hope to continue providing her with the best possible care.
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Review from M B (Resident) assisted by family/friend published on 26 September 2024
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
We appreciate you taking the time to leave us your kind words. We are pleased to hear that you are receiving high quality care and support during your stay with us at Lindley Grange Care Home. We are very happy to hear you can feel at ease in our care. Thank you for choosing Lindley Grange for your stay.
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Review from Andrew G (Son of Resident) published on 24 September 2024
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Reply from Maria Ricketts, Customer Care Adviser at Lindley Grange Care Home
Thank you for your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review from J R (Husband of Resident) published on 20 September 2024
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave your review. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Ann S (Power of Attorney of Resident) published on 18 September 2024
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely words. It is so wonderful to hear words like "Patience" and "Care" being used to describe our staff and we are pleased to hear that you are impressed with the friendly environment, cleanliness and activities provided at Lindley Grange Care Home. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.
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Review from T A (Friend of Resident) published on 22 July 2024
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager. We hope to continue providing your loved one with the best possible care.
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Review from E P (Sister of Resident) published on 10 July 2024
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. We are so pleased to hear that you can feel at ease with your loved one in our care. It is lovely to hear that you are impressed with the delicious meals, fun activities and the high standards of care provided at Lindley Grange Care Home. It is always wonderful to hear words like "Compassion" and "Friendly" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from P G (Daughter-in-law of Resident) published on 7 May 2024
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mother-In-Law in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are pleased to hear that your loved one has an enjoyable social life at Lindley Grange Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from John J (Power of Attorney of Resident) published on 3 May 2024
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. We are so pleased to hear that your sister-in-law is happy at Lindley Grange Care Home. It is nice to hear that you are impressed with the activities and events that go on and we hope Lindley Grange care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Stephen G (Son of Resident) published on 30 April 2024
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Reply from Grace Langfield, Customer Service Adviser at Lindley Grange Care Home
Thank you for such encouraging words. We are happy to hear you can feel at ease knowing and seeing that your mum is enjoying herself at our home. We hope to continue providing your loved one with the best possible care.
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The Review Score of 9.9 (9.895) out of 10 for Lindley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.895 for Lindley Grange Care Home is calculated as follows: ( (421 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 467 Ratings = 4.895
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lindley Grange Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Oct 2023
Caring
Effective
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Mar 2025
We offer loving nursing care to people who are living with dementia. Please call us to find out latest availability. Our lovely bedrooms come with en suite W/C and hand basin and a garden view from many rooms.
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Job Title: Home Manager
Joined: 2016
My name is Julie Parker I am the home manager at Lindley Grange Care Home.
I started my career here in 2016 as a care assistant, and this led me to seek knowledge and advance my learning to pursue a career in care which I truly love.
Job Title: Activities Coordinator
Joined: 2009
I have worked here at Lindley Grange for 11 years. I started in 2009 as a care assistant, and in 2016 I was offered the opportunity to become the activities coordinator - I jumped at the chance as I love the interaction with the residents. Lindley Grange is my second family and I wouldn’t want to work anywhere else.
I was nominated and won Bupa’s Every Day Hero award in 2017 which was a fantastic achievement.
Job Title: Unit Manager
Joined: 2016
I have worked at Lindley Grange since 2016. I began my career as a care assistant, and in 2018 I was offered the opportunity to be a Hostess - I progressed my role further to become a nutrition and hydration adviser. I am now Unit Manager however responsibilities from my previous roles are still important. I work very closely with outside agencies such as SALT and the dietitian to make sure that our residents have the best possible care. I love my role and everyone at Lindley Grange as they are a family to me.
Job Title: Carer
Joined: 2000
I have worked at Lindley Grange for 20 years. I started my career as a care assistant in 1995.
I love working at Lindley Grange as I always deliver person-centred care. I have personal experience with dementia so I understand the importance of good family communication.