I really can't put into words how I feel about how kind and thoughtful all of your staff were
S H (Friend of Resident)
I've been so impressed with the efforts of the Lindley Grange staff team to put a smile on his face
Beth L (Granddaughter of Resident)
The team have made Mum feel safe and comfortable and she in now flourishing under their care
G U (Daughter of Resident)
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Lindley Grange Care Home has a Review Score of 9.9 (9.895) out of 10, based on 40 reviews in the last 2 years. Over all time Lindley Grange Care Home has 109 reviews.
Review from Hazel E (Friend of Resident) published on 12 April 2024
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. We are so pleased to hear that your friend is content and happy. We are glad to hear you can feel at ease with your friend in our care and we hope Lindley Grange Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Lawrence B (Son of Resident) published on 9 April 2024
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear words like 'friendly' and 'polite' being used to describe our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you can feel at ease with your dad in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Charlotte H (Daughter of Resident) published on 26 January 2024
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. We are so pleased to hear that you find the team at Lindley Grange amazing and that you can feel at ease with your Mum in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope Lindley Grange Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from S H (Friend of Resident) published on 19 December 2023
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Lindley Grange for their stay.
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Review from Beth L (Granddaughter of Resident) published on 26 September 2023
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. We hope Lindley Grange Care Home did everything possible to make the transition as easy as possible for you all and we are very happy to hear you can feel at ease with your grandad in our care. We are glad to help you and your family through such a difficult time and we hope you all feel like a part of our Lindley Grange family. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make his stay as comfortable as possible and we look forward to seeing you again soon.
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Review from David H (Husband of Resident) published on 26 September 2023
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care and we are glad to help you and your family through such a difficult time. We hope Lindley Grange Care Home did everything possible to make the transition as easy as possible for your wife. Thank you for choosing Lindley Grange for her stay and we hope to continue providing her with the best possible care.
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Review from G U (Daughter of Resident) published on 22 September 2023
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Reply from Eden Tomlinson, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. We are happy to hear that your mum is flourishing in our care. We hope to continue providing her with the best possible care.
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Review from S W (Granddaughter of Resident) published on 18 September 2023
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely feedback. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your grandma in our care. It is always nice to hear words like “Welcoming” and “Friendly” being used to describe our care. Please let us know if there is anything we can do to make your Grandma's stay as comfortable as possible.
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Review from R S (Daughter-in-law of Resident) published on 22 August 2023
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother-in-law in our care. It is always nice to hear words like, “The difference between the standard of the care home and the care my mother-in-law receives here cannot be compared” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from M S (Son of Resident) published on 22 August 2023
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Gwen C (Daughter of Resident) published on 21 July 2023
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. We are so pleased to hear that you can feel safe and secure with your mum in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.
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Review from Louise M (Daughter of Resident) published on 21 July 2023
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. We are so pleased to hear that your mum is happy and content at Lindley Grange and is being cared for and looked after well. It is always nice to hear words like “Kind” and “Friendly” being used to describe the care that we provide. We hope to continue providing your loved one with the best possible care.
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Review from R B (Granddaughter of Resident) published on 11 July 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave your review. We are so pleased to hear everyone is consistently welcoming and you can feel the genuine care that the team have for all the residents. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Annette G (Daughter of Resident) published on 30 June 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave your lovely comments. We are very happy to hear you can feel at ease with your mum in our care and that the care she receives is the best. We hope to continue providing your loved one with the best possible care.
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Review from Emma C (Granddaughter of Resident) published on 28 June 2023
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope all of your family feel like a part of our Lindley Grange family. We hope to continue providing your Nan with the best possible care and we look forward to seeing you again soon.
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Review from Daniella C (Great-granddaughter of Resident) published on 1 June 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Lindley Grange Care Home
Thank you for your review. It is always nice to hear words like “Friendly” and “Happy” being used to describe our staff members and we are pleased to hear you are happy with the care provided. We hope to continue providing your loved one with the best possible care.
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Review from Lindsey G (Daughter of Resident) published on 1 June 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and that you feel like the care she has received has been exceptional. Thank you for choosing Lindley Grange Care Home.
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Review from L N (Daughter of Resident) published on 23 May 2023
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your dad in our care, we are especially happy to hear that Lindley Grange Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make his stay as comfortable as possible. We will certainly pass your comments on to the manager.
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Review from M W (Friend of Resident) published on 21 May 2023
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. It is always nice to hear words like “very caring” and “go above and beyond” being used to describe our care. We hope to continue providing your loved one with the best possible care and we are looking forward to seeing you again soon.
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Review from Patricia C (Friend of Resident) published on 3 May 2023
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like “care” and “dignity” being used to describe our care. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.
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The Review Score of 9.9 (9.895) out of 10 for Lindley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.895 for Lindley Grange Care Home is calculated as follows: ( (421 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 467 Ratings = 4.895
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lindley Grange Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Oct 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Mar 2025
We offer loving nursing care to people who are living with dementia. Please call us to find out latest availability. Our lovely bedrooms come with en suite W/C and hand basin and a garden view from many rooms.
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Job Title: Home Manager
Joined: 2016
My name is Julie Parker I am the home manager at Lindley Grange Care Home.
I started my career here in 2016 as a care assistant, and this led me to seek knowledge and advance my learning to pursue a career in care which I truly love.
Job Title: Activities Coordinator
Joined: 2009
I have worked here at Lindley Grange for 11 years. I started in 2009 as a care assistant, and in 2016 I was offered the opportunity to become the activities coordinator - I jumped at the chance as I love the interaction with the residents. Lindley Grange is my second family and I wouldn’t want to work anywhere else.
I was nominated and won Bupa’s Every Day Hero award in 2017 which was a fantastic achievement.
Job Title: Unit Manager
Joined: 2016
I have worked at Lindley Grange since 2016. I began my career as a care assistant, and in 2018 I was offered the opportunity to be a Hostess - I progressed my role further to become a nutrition and hydration adviser. I am now Unit Manager however responsibilities from my previous roles are still important. I work very closely with outside agencies such as SALT and the dietitian to make sure that our residents have the best possible care. I love my role and everyone at Lindley Grange as they are a family to me.
Job Title: Carer
Joined: 2000
I have worked at Lindley Grange for 20 years. I started my career as a care assistant in 1995.
I love working at Lindley Grange as I always deliver person-centred care. I have personal experience with dementia so I understand the importance of good family communication.