I really can't put into words how I feel about how kind and thoughtful all of your staff were
S H (Friend of Resident)
I've been so impressed with the efforts of the Lindley Grange staff team to put a smile on his face
Beth L (Granddaughter of Resident)
The team have made Mum feel safe and comfortable and she in now flourishing under their care
G U (Daughter of Resident)
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Lindley Grange Care Home has a Review Score of 9.9 (9.895) out of 10, based on 40 reviews in the last 2 years. Over all time Lindley Grange Care Home has 109 reviews.
Review from S V (Sister-in-law of Resident) published on 30 March 2023
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your sister-in-law's stay as comfortable as possible.
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Review from Mark H (Father-in-law of Resident) published on 24 March 2023
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Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. We are very happy to hear that your Father-In-Law is comfortable and at ease in our care. It is always lovely to hear words such as "nice" and "friendly" being used to describe the care that we provide. We hope to continue providing your Father-In-Law with the best possible care.
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Review from Margaret R (Wife of Resident) published on 23 February 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave us your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are pleased to know Lindley Grange did everything they could to keep your husband safe and happy.
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Review from Alison U (Wife of Resident) published on 22 February 2023
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Thank you Lindley Grange for caring so much.
Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. It is always nice to hear words like “nothing short of amazing” being used to describe our care. We will certainly pass your comments on to the manager for all their work. We are looking forward to seeing you again soon.
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Review from Jack E (Resident) assisted by family/friend published on 7 February 2023
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Reply from Grace Langfield, Customer Service Adviser at Lindley Grange Care Home
Thank you for your review. We are happy to hear you feel very well looked after and cared for. Please let us know if there is anything else we can do to make your stay as comfortable as possible.
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Review from Simon L (Son of Resident) published on 7 February 2023
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Reply from Grace Langfield, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. We are so happy to hear this and hope you can feel at ease knowing your mum is cared for so well within our home. Thank you for choosing Lindley Grange.
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Review from Johnson J (Son-in-law of Resident) published on 17 January 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave us your lovely review. We are so pleased to hear how positive your experience has been with having your Mother-in-law in our care at Lindley Grange. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please do let us know if there is anything more we can do to make your Mother-in-laws stay as comfortable as possible.
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Review from Dominy H (Daughter of Resident) published on 9 January 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave your lovely review. We are really pleased to hear that your dad has settled so well at Lindley Grange and that you and your family have had a positive experience with the transition. It is always nice to hear words such as "Supportive" and "Friendly" being used to describe our care. Please let us know if there is anything we can do to continue making your dad's stay as comfortable as possible.
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Review from N B (Husband of Resident) published on 4 January 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Lindley Grange Care Home
Thank you for your lovely review. We are happy to hear you can feel at ease with your Wife in our care at Lindley Grange. Please do let us know if there is anything more we can do to make her stay as comfortable as possible.
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Review from Kathleen R (Sister of Resident) published on 21 December 2022
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave your review. It is always nice to hear words like "welcoming" and "love" being used to describe our care. We hope to continue providing your sister with the best possible care and we are looking forward to seeing you again soon.
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Review from H P (Daughter-in-law of Resident) published on 13 December 2022
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Reply from Grace Langfield, Customer Service Adviser at Lindley Grange Care Home
Thank you for your feedback. We are very happy to hear you are pleased with the activities and support we are providing for your mother-in-law. We hope to continue providing an excellent level of care for your loved one.
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Review from Ian J (Son of Resident) published on 7 December 2022
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Reply from Grace Langfield, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave your lovely review. We are very happy to hear your family are feeling at ease with your dad in our care home. We hope to continue providing your loved one with the best care possible.
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Review from Shaun T (Son of Resident) published on 15 September 2022
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. It is always nice to hear words like "safe" and "well supported" being used to describe our care. We hope to continue providing your loved one with the best possible care, and we look forward to seeing you again soon.
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Review from M K (Daughter of Resident) published on 14 September 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Lindley Grange Care Home
We really appreciate you taking the time to leave us a review. We are sorry for your loss, hopefully, knowing she was well cared for is of comfort to you. Thank you again for your review.
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Review from P H (Daughter-in-law of Resident) published on 14 September 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Lindley Grange Care Home
Thank you for your feedback. We are so happy that your mother-in-law has settled well and is thriving in our care. Thank you for choosing Lindley Grange.
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Review from A F (Son of Resident) published on 2 September 2022
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. It is always nice to hear words like "friendly" and "helpful" being used to describe our care and we are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible and we look forward to seeing you again soon.
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Review from Amy V (Niece of Resident) published on 30 August 2022
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for your kind words. We are happy to hear you feel like a part of our Lindley Grange family and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Auntie's stay as comfortable as possible. Thank you for choosing Lindley Grange for your stay.
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Review from E C (Daughter of Resident) published on 29 June 2022
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Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home
Thank you for taking the time to leave your review. We hope our care home did everything possible to make the transition as easy as possible. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.
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Review from Simon R (Son of Resident) published on 8 April 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Lindley Grange Care Home
We really appreciate you taking the time to write your lovely review. It is always so nice to hear from family members who feel their loved on is well cared for. Thank you for your recommendation.
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Review from Suzanna M (Niece of Resident) published on 23 March 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Lindley Grange Care Home
Thank you for your lovely review. We are so happy to hear you describe the care provided as exceptional. We really appreciate your recommendation.
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The Review Score of 9.9 (9.895) out of 10 for Lindley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.895 for Lindley Grange Care Home is calculated as follows: ( (421 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 467 Ratings = 4.895
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lindley Grange Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Oct 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Mar 2025
We offer loving nursing care to people who are living with dementia. Please call us to find out latest availability. Our lovely bedrooms come with en suite W/C and hand basin and a garden view from many rooms.
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Job Title: Home Manager
Joined: 2016
My name is Julie Parker I am the home manager at Lindley Grange Care Home.
I started my career here in 2016 as a care assistant, and this led me to seek knowledge and advance my learning to pursue a career in care which I truly love.
Job Title: Activities Coordinator
Joined: 2009
I have worked here at Lindley Grange for 11 years. I started in 2009 as a care assistant, and in 2016 I was offered the opportunity to become the activities coordinator - I jumped at the chance as I love the interaction with the residents. Lindley Grange is my second family and I wouldn’t want to work anywhere else.
I was nominated and won Bupa’s Every Day Hero award in 2017 which was a fantastic achievement.
Job Title: Unit Manager
Joined: 2016
I have worked at Lindley Grange since 2016. I began my career as a care assistant, and in 2018 I was offered the opportunity to be a Hostess - I progressed my role further to become a nutrition and hydration adviser. I am now Unit Manager however responsibilities from my previous roles are still important. I work very closely with outside agencies such as SALT and the dietitian to make sure that our residents have the best possible care. I love my role and everyone at Lindley Grange as they are a family to me.
Job Title: Carer
Joined: 2000
I have worked at Lindley Grange for 20 years. I started my career as a care assistant in 1995.
I love working at Lindley Grange as I always deliver person-centred care. I have personal experience with dementia so I understand the importance of good family communication.