I really can't put into words how I feel about how kind and thoughtful all of your staff were
S H (Friend of Resident)
I've been so impressed with the efforts of the Lindley Grange staff team to put a smile on his face
Beth L (Granddaughter of Resident)
The team have made Mum feel safe and comfortable and she in now flourishing under their care
G U (Daughter of Resident)
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Lindley Grange Care Home has a Review Score of 9.9 (9.895) out of 10, based on 40 reviews in the last 2 years. Over all time Lindley Grange Care Home has 109 reviews.
Review from Anne M (Wife of Resident) published on 1 September 2020
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Reply from Greta Narbutaityte, Customer Adviser at Lindley Grange Care Home
Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.
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Review from George F (Son of Resident) published on 31 July 2020
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Reply from Greta Narbutaityte, Customer Adviser at Lindley Grange Care Home
We really appreciate you taking the time to leave us such lovely comments, thank you.
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Review from Anne S (Wife of Resident) published on 31 July 2020
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Reply from Stephen Rondel, Customer Adviser at Lindley Grange Care Home
Thank you, we appreciate it has been a difficult time for everybody, we are glad to help you and your family through such a difficult time.
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Review from Dawn J (Daughter of Resident) published on 11 June 2020
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Reply from Greta Narbutaityte, Customer Adviser at Lindley Grange Care Home
We hope Lindley Grange Care Home did everything to make the transition as easy as possible, as you said, it's certainly not an easy one to make. Thank you for such kind comments.
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Review from F M (Daughter of Resident) published on 5 February 2020
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Reply from Greta Narbutaityte, Customer Adviser at Lindley Grange Care Home
Thank you for trusting us with your fathers care. We are very happy to hear he feels settled and well looked after.
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Review from Elizabeth B (Wife of Resident) published on 27 January 2020
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Reply from Catherine Smith, Senior Marketing & Development Manager at Lindley Grange Care Home
Thank you for your lovely comments, and for taking the time to leave a review. It's great to hear that the team have understood and helped you and your husband with what is such a big change. I'll pass your comments on to the team at Lindley Grange. Thank you
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Review from Adele M (Daughter of Resident) published on 14 January 2020
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Reply from Greta Narbutaityte, Customer Adviser at Lindley Grange Care Home
Thank you for taking the time to leave such kind comments, we really appreciate it.
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Review from Samantha B (Daughter of Resident) published on 30 October 2019
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Reply from Greta Narbutaityte, Customer Adviser at Lindley Grange Care Home
We really appreciate you taking the time to leave such a lovely review. We are very happy to hear you can feel at ease with your father in our care. Thank you for trusting us with his care.
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Review from M A (Sister of Resident) published on 6 August 2019
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Reply from Greta Narbutaityte, Customer Adviser at Lindley Grange Care Home
Thank you for your feedback, Maralyn. We are happy to hear your brother enjoys taking part in our activities.
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Review from Michael A (Son of Resident) published on 16 May 2019
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Reply from Greta Narbutaityte, Customer Adviser at Lindley Grange Care Home
Thank you for your feedback. Our residents' health and well being is an absolute priority. We will certainly pass your comments on to the manager.
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Review from Terry W (Partner of Resident) published on 9 April 2019
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Reply from Greta Narbutaityte, Customer Adviser at Lindley Grange Care Home
Thank you for your kind words. It is always lovely to hear about our residents and their families feeling cared for. We are also very happy to hear you and your partner feel like a part of our Lindley Grange family.
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Review from J M (Wife of Resident) published on 27 March 2019
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Reply from Greta Narbutaityte, Customer Adviser at Lindley Grange Care Home
Thank you for your kind words. We are very happy to hear you could feel at ease with your husband in our care. We will certainly pass your comments on to the manager.
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Review from Cyrill H (Husband of Resident) published on 27 March 2019
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Review from Gail J (Daughter of Resident) published on 19 March 2019
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Reply from Greta Narbutaityte, Customer Adviser at Lindley Grange Care Home
Thank you for your kind words. We are humbled your family trust Lindley Grange with Mum's care. Hopefully we can provide the family with the feeling of ease and help your loved one receive the best possible care.
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Review from A S (Wife of Resident) published on 15 November 2018
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Reply from Josephine Gaupholm, Customer Adviser at Lindley Grange Care Home
Thank you for your review of Chilton Meadows Care Home. We are pleased to hear that you and your husband have had a positive experience with the home and appreciate your comments regarding the staff being helpful and welcoming. We will share your comments with the home manager. The Bupa Customer Care Team.
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Review from Amanda H (Daughter of Resident) published on 4 September 2018
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Reply from Josephine Gaupholm, Customer Adviser at Lindley Grange Care Home
Thank you for your review of Lindley Grange Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.
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Review from C B (Daughter of Resident) published on 28 June 2018
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Reply from Gabriella Mills, Customer Adviser at Lindley Grange Care Home
Thank you for your review of Lindley Grange care home. We are pleased to hear that you are happy with your Dads care and that you are receiving support throughout. We appreciate your comments on the staff that are taking care of your Dad and will share these with the care home's manager. The Bupa Customer Care Team.
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Review from S Z (Daughter of Resident) published on 19 June 2018
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Reply from Gabriella Mills, Customer Adviser at Lindley Grange Care Home
Thank you for your review of Lindley Grange, we are pleased to hear that you happy with the care your mother receives at the home. We appreciate your comments and will share these with the care home's manager. The Bupa Customer Care Team.
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Review from C D (Wife of Resident) published on 15 May 2018
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Reply from Holly McGough, Customer Adviser at Lindley Grange Care Home
Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the home's manager to help continually improve their service. The Bupa Customer Care Team.
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Review from Terence M (Husband of Resident) published on 1 May 2018
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Reply from Natalie Krisman, Customer Service Adviser at Lindley Grange Care Home
Thank you for your review and I am pleased to hear that your wife is well looked after by our excellent staff.
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The Review Score of 9.9 (9.895) out of 10 for Lindley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.895 for Lindley Grange Care Home is calculated as follows: ( (421 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 467 Ratings = 4.895
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lindley Grange Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Oct 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Mar 2025
We offer loving nursing care to people who are living with dementia. Please call us to find out latest availability. Our lovely bedrooms come with en suite W/C and hand basin and a garden view from many rooms.
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Job Title: Home Manager
Joined: 2016
My name is Julie Parker I am the home manager at Lindley Grange Care Home.
I started my career here in 2016 as a care assistant, and this led me to seek knowledge and advance my learning to pursue a career in care which I truly love.
Job Title: Activities Coordinator
Joined: 2009
I have worked here at Lindley Grange for 11 years. I started in 2009 as a care assistant, and in 2016 I was offered the opportunity to become the activities coordinator - I jumped at the chance as I love the interaction with the residents. Lindley Grange is my second family and I wouldn’t want to work anywhere else.
I was nominated and won Bupa’s Every Day Hero award in 2017 which was a fantastic achievement.
Job Title: Unit Manager
Joined: 2016
I have worked at Lindley Grange since 2016. I began my career as a care assistant, and in 2018 I was offered the opportunity to be a Hostess - I progressed my role further to become a nutrition and hydration adviser. I am now Unit Manager however responsibilities from my previous roles are still important. I work very closely with outside agencies such as SALT and the dietitian to make sure that our residents have the best possible care. I love my role and everyone at Lindley Grange as they are a family to me.
Job Title: Carer
Joined: 2000
I have worked at Lindley Grange for 20 years. I started my career as a care assistant in 1995.
I love working at Lindley Grange as I always deliver person-centred care. I have personal experience with dementia so I understand the importance of good family communication.