Manor Croft Nursing Home

Old Bank Road, Dewsbury WF12 7AH
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9.4 62 Reviews
  • Manor Croft Nursing Home, Dewsbury
Manor Croft care home is a modern and purpose-built home situated in the suburbs of Dewsbury, just a few minutes’ walk from the town centre.

The team offers high quality residential and nursing care, including long-term, short-term and respite care, as well as specialist care for people with more complex needs such as Alzheimer's and dementia.

The home boasts 40 single en-suite rooms which are well presented and offer residents a private space to call their own. To help them settle in and feel at home, they are encouraged to personalise their rooms with personal items and belongings. Residents also benefit from four day rooms and a spacious dining room where they can enjoy time spent with other residents or welcoming loved ones, and the lovely outdoor spaces are great for the warmer months.

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Care Provided by Manor Croft Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caron Flynn (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Manor Croft Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • People can call, email or simply pop in to tour the home and relatives of residents are welcome to visit at any time.


  • Parking

  • On-site parking


Manor Croft Nursing Home Reviews (62)

Total of 62, showing 21-40
9.4

Manor Croft Nursing Home has a Review Score of 9.4 (9.405) out of 10, based on 9 reviews in the last 2 years. Over all time Manor Croft Nursing Home has 62 reviews.

Overall Experience

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Review from Michael P (Son of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in the home only a few days before the Coronavirus restrictions were imposed, so I only visited mum in the home three times. On the occasions I did visit, I found the care good, the staff were friendly, seemed very competent in their duties and had a lot of empathy with Mum who is receiving
end of life care. During the restrictions, the staff ensured we were updated on Mums condition; including video and phone calls. Mother’s Day and her 95th Birthday; were also celebrated in our absence. The family are all satisfied we made the right choice of Manorcroft for our Mums care.

Reply from Paulina Drzewiecka, Home Manager at Manor Croft Nursing Home

Dear Michael, your kind words mean a great deal to myself and the team at Manorcroft, especially that you believe you made the right choice in joining the Manorcroft family. Please rest assured we will do everything in our power to look after your mum and to keep you and your family informed during this difficult time. Thanks again and take care.


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Review from Lesley F (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Manorcroft two days before lockdown. She had been discharged from the hospital on a palliative care pathway. We were only allowed to visit her for two days before visiting was suspended and didn't have time to get to know staff or the routine within the home. This means that
I can give a review that is unbiased and not influenced by personal relationships.
Despite my mother's fragile condition and not being able to visit and see for myself how she is, I have great confidence in Manorcroft's ability to care for her and keep her safe. The manager has tried to serve up video calls as well as speaking on the phone. On both Mother's Day and Mum's Birthday, they did their best to make her day special.
I feel that they have demonstrated professionalism, compassion and empathy.

Reply from Paulina Drzewiecka, Home Manager at Manor Croft Nursing Home

Dear Lesley, thank you ever so much for your kind words. Moving a loved one to a care home can be daunting at any time and especially in the current climate. The staff are going above and beyond to make sure residents are well looked after and to provide loved ones with peace of mind. We really appreciate you recognising this and are very glad that you have confidence in us. Thank you again and take care.


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Review from Barry D (Partner of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I attended St Valentines Day festivities and the staff were excellent, very caring to the residents. They helped them all join in.

Reply from Paulina Drzewiecka, Home Manager at Manor Croft Nursing Home

Dear Barry, thank you for your kind review. It was lovely to welcome you on this special occasion. The staff and I really appreciate the fact you would recommend our home. Thanks again, and stay safe.


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Review from Jane B (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would probably recommend Manorcroft to friends and family. My dad particularly enjoys the coffee mornings and activities, the bingo quiz and going out to lunch club and bingo.
Now as my dad's condition is worsening I am grateful for the care he is having in Manorcroft.

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Review from Harold H (Resident) assisted by family/friend published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be very caring and respectful, always willing to help and are pleasant from management throughout the staff. Activities are enjoyable, depending on the resident's ability. Outside visits are arranged according to the number of staff available.

Reply from Paulina Drzewiecka, Home Manager at Manor Croft Nursing Home

Dear Harold, thank you so much for your positive review and kind words regarding our home. The team and myself have felt privileged to have you in our care and it means a great deal that you recognise our efforts. Thank you again.


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Review from Chris A (Son of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a cancer diagnosis, my mother was able to stay in her own home for several months until a fall meant that she was hospitalised for three days. She was then transferred to Manorcroft.
I was not quite sure what to expect given that the decision as to where to place Mum had to be taken very quickly.
Overall, the choice was excellent, and I cannot recommend the home more highly.
The facility is scrupulously clean and well maintained; rooms are pleasant and comfortable. What really stands out, however, is the quality of the team. Everyone is friendly, approachable and completely down to earth - but what really stands out is how everyone has genuine goodwill and genuinely cares for each resident. This is not a high staff turnover, minimum wage factory - it is a group of people who have both a professional and a personal commitment to everyone in the home. Care, support and dignity are all 10 out of 10.

Reply from Paulina Drzewiecka, Home Manager at Manor Croft Nursing Home

The team and I find your kind words extremely heartwarming. We go out of our way to make sure that the individual needs of each resident are met but we also want to ensure that Manorcroft is a great place for our staff. It has been a pleasure looking after your mum and getting to know your family. Thank you again.


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Review from Richard S (Husband of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to Manorcroft in the middle of January after having suffered a number of falls over the previous 3 months.
She has been suffering from Alzheimer's since 2013 which has slowly worsened since the diagnosis, however after the trauma of the 3 falls and the time spent in hospital it
has become very obvious that as her carer I am unable to look after her and she needs more expert care, something which I know is required but is very difficult to accept.
Thankfully we have been introduced to Manorcroft and I have no hesitation in saying she could not be in a better place.
The staff from the wonderful Manager and Assistant Manager down are experts in their particular field which is backed up by care and friendship to all the people they have in their care, I must also add that this friendship is heartily given to those who visit their loved ones.
Many thanks to you all for your care and support to my wife and myself.

Reply from Paulina Drzewiecka, Home Manager at Manor Croft Nursing Home

Dear Richard, we truly appreciate your kind and thoughtful review of our home. We are privileged to look after your wife and are glad that your are confident she is receiving the best care possible and also that you feel welcomed and part of the Manorcroft family. Thanks again.


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Review from Sam (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only came to you this week after a stay in hospital. The worsening of her condition means she cannot get the level of care provision she would need at home. We expected that it would take her a couple of weeks to get settled in but the extremely warm welcome she received and the fantastic caring
service you provide means she already feels comfortable and relaxed with you and it is a great weight off my mind seeing her getting the care she needs from a fantastic group of people. Everyone in the home is friendly, caring and responsive to needs and spend as long as needed to make sure mum is eating and is comfortable, as well as feeling pampered by little touches like spending time applying body lotion and doing her hair. As mum is bed-bound the staff all make time to chat to mum so she does not feel isolated in her room. I cannot thank the staff enough for making the difficult transition into a care home much easier for mum- she was worried about moving to a care home.

Reply from Paulina Drzewiecka, Home Manager at Manor Croft Nursing Home

Dear Sam, thank you ever so much for your kind review of your experience with Manorcroft so far. We completely appreciate the transition to a care home can be daunting and we are so glad to have alleviated some of that worry for you and your mum. We look forward to providing the best care possible for your mum and continuing to give you the peace of mind you both deserve.


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Review from Christine (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident in Manorcroft for just over 12 months, and this month celebrated her 100th birthday. Staff really did all they could to make the occasion a special day. Our special thanks must go to the activities coordinators for planning and organising a party for mum, it removed much
of the stress from me and allowed me to focus on supporting mum.
We all had a lovely day and staff made all mum's visitors so welcome. Thanks again to everyone, not just for mum's birthday but for the loving care she receives each day.

Reply from Paulina Drzewiecka, Home Manager at Manor Croft Nursing Home

Dear Christine, the team and I would like to thank you for your kind words and your review. Everyone here has loved caring for your mum, getting to know her and your family. It was a joy to celebrate such a tremendous occasion with you all and it means a great deal to us that you're happy and content that she is well looked after.


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Review from Emma S (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was transferred to Manorcroft following 3 mths in hospital following two falls and as it became apparent her Alzheimer’s condition had severely worsened. Our family as a whole were going through a very traumatic time coming to terms with losing our Mother and her no longer being able to live
at home with our Father. The home have been excellent on both fronts, working with my Mum to ensure she receives excellent care and attention as she is suffering severely from anxiety due to her illness along with now having very little mobility, no ability to undertake any daily functions, recognise objects and understand simple instructions. They sit with her, make sure she eats and ensure she is very comfortable. The home have also supported us with the transition we can now spend quality time with Mum safe in the knowledge she is being very well cared for.

Reply from Paulina Drzewiecka, Home Manager at Manor Croft Nursing Home

Dear Emma, thank you so much for your kind review. We understand the decision to place a loved one into a care home is a daunting experience and we really appreciate being able to support your mum and your family through this transition. We love looking after your mum and it means the world to know that you are happy with the level of care she is receiving and that you have peace of mind that she is safe and content. Thank you again.


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Review from P H (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, friendly and great with mum.
Mum was upset when I visited as she didn't want to go to bed early.
Constructive criticism; Spends too much time in the wheelchair and was put to bed at tea-time all week when it was hot.

Reply from Janet Riding, Registered Manager at Manor Croft Nursing Home

Many Thanks, P H for this review. I respect your constructive criticism and take on board what you are saying. I am so pleased that your Mum has settled with us and she is a delight to be around.


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Review from Jane F (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Manorcroft Nursing Home a very short time before she passed away. Prior to her stay, she had been, unfortunately, in the hospital a long period. I only wish she had been at Manorcroft Nursing Home.


The care, consideration, dignity and real LOVE gave to my mother was exemplary,

absolutely beyond the call of duty. Every member of staff from management down to housekeeping was wonderful. I cannot fault them at all and would recommend the home to anybody. Absolutely A1.

Reply from Janet Riding, Home Manager at Manor Croft Nursing Home

Thank you so much, Jane, for your review and high praise. It was a pleasure to know you and your Mum. Our only wish was for your lovely Mum to have been with us for longer.


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Review from Geoff S (Brother-in-law of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and always someone available. Brother in Law is very happy here.

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Review from Phillip T (Son of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been exemplary and given me great peace of mind that she is in a safe and caring environment.

Reply from Colin Inglis, COO at Manor Croft Nursing Home

Thank you for your review and we are pleased that mother is being well cared for at Manorcroft.


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Review from Siobhan A (Daughter-in-law of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcroft Nursing Home is a loving, caring, friendly place. The staff are brilliant. My mother is so happy here. We have no worries as she is well looked after and I don't have any concerns what so ever about her well being.

Reply from Colin Inglis, C O O at Manor Croft Nursing Home

Thank you for your kind words and posting this review. I spoke to your mother on my last visit and she was positive also about the care that she receives by the staff team.


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Review from Mehrunnisa P (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had stayed in Manorcroft Nursing Home from September 2015 - February 2017. I can say that all the staff, the management team et al were exemplary in their work ethics. The manager went out of his way to accommodate my Mom's dietary needs and other needs too. He is an excellent care home manager.
The facilities are very good and everyone is friendly, cheerful and can't do enough for your loved ones. Even the ladies that worked temporarily were good. And the cleaners and laundry ladies were super in their attitude to work as all staff.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Many thanks for your kind feedback. I'm delighted you were so happy with your mother's care at Manorcroft.


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Review from James B (Son of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family cannot fault Manorcroft. The staff are the best asset - they are angels, amazing, lovely people. They made my mum's final months a great comfort to the family, knowing she was loved and well looked after.
The family will miss the visits and seeing and chatting to all the staff who
looked after my mum.
They became our family during the time my mum was with them.
God bless them all and they have much love and respect from all of us.
The home itself is great, nice rooms, good food, great entertainment, easily accessible with good car parking, quiet location with easy access to the nearby park.
Thank you all.

Reply from Neil Booth, Registered Home Manager at Manor Croft Nursing Home

Sincere thanks for your kind words and I will pass your comments onto the whole team.


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Review from William B (Husband of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care and attention throughout. Patient was happy and content. All needs were caringly supplied by first class staff.

Reply from Neil Booth, Home Manager at Manor Croft Nursing Home

Many thanks for your kind words and I will pass onto the staff at Manaorcorft.


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Review from Tony B (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all at Manorcroft. The quality of care was superb and everyone is friendly and helpful. Mum was there for her last 15 months and she could not have been in better hands. Many thanks.

Reply from Neil Booth, Registered Home Manager at Manor Croft Nursing Home

Many thanks for your kind words and I will feed back your review to all the staff at Manorcorft


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Review from Howard T (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in Manorcroft for seven months during that time the care he received was excellent. The management was very professional. They always had time to discuss my father and any difficulties he had and would always follow through any recommendations. The staff and carers were always well mannered
and smart. The room always clean. The food which was served to my father was good and varied. In all, I would recommend this nursing home to anyone.

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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for Manor Croft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Manor Croft Nursing Home is calculated as follows: ( (55 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Manor Croft Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Caron

Caron Flynn

Job Title: Registered Manager

Joined: 2011

Caron was officially made Registered Manager in May 2024, having been Deputy since December 2023. She has worked at Manor Croft for 13 years and during that time has undertaking every role possible at the home. She describes becoming Manager as a dream come true.