Manor Croft Nursing Home

Old Bank Road, Dewsbury WF12 7AH
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9.4 62 Reviews
  • Manor Croft Nursing Home, Dewsbury
Manor Croft care home is a modern and purpose-built home situated in the suburbs of Dewsbury, just a few minutes’ walk from the town centre.

The team offers high quality residential and nursing care, including long-term, short-term and respite care, as well as specialist care for people with more complex needs such as Alzheimer's and dementia.

The home boasts 40 single en-suite rooms which are well presented and offer residents a private space to call their own. To help them settle in and feel at home, they are encouraged to personalise their rooms with personal items and belongings. Residents also benefit from four day rooms and a spacious dining room where they can enjoy time spent with other residents or welcoming loved ones, and the lovely outdoor spaces are great for the warmer months.

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Care Provided by Manor Croft Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caron Flynn (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Manor Croft Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • People can call, email or simply pop in to tour the home and relatives of residents are welcome to visit at any time.


  • Parking

  • On-site parking


Manor Croft Nursing Home Reviews (62)

Total of 62, showing 41-60
9.4

Manor Croft Nursing Home has a Review Score of 9.4 (9.405) out of 10, based on 9 reviews in the last 2 years. Over all time Manor Croft Nursing Home has 62 reviews.

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Review from Linda C (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we visited Manorcroft Care Home, we were impressed by the professional approach and caring nature of all the staff and the support they gave to both my father and the whole family.


The home is clean, the food is excellent and the rooms are of a good size and well maintained.


Whilst

my father only stayed a short while at Manorcroft, I would not hesitate to recommend it to others looking for a caring, safer environment.

Reply from Neil Booth, Registered Home Manager at Manor Croft Nursing Home

Many thanks for your wonderful comments and I will pass this onto all the staff at Manorcroft.


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Review from A S (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was unable to care for herself and Manorcroft Nursing Home has become a home from home. She is well cared for. All her needs looked after and the staff are all friendly, caring and approachable. I would recommend this care home to anyone.

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Review from Lesley M (Resident) assisted by family/friend published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Agency staff can be very rude not speaking! I don't always get out of bed everyday especially on a weekend. I should get out daily for one to one and a half hours. Food is very good and lots of it. The staff are very friendly and always helpful, my room has become very cluttered with pads/dressings
etc.

Reply from Neil Booth, Registered Home Manager at Manor Croft Nursing Home

Many thanks for the review, the home now has the full staff quota in place and agency significantly reduced, we have now removed all clutter and have a daily plan in place to respond to your daily needs, this has been shared with all the staff and you review is very much appreciated.


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Review from Julie M (Daughter-in-law of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that there has been staffing issues at Manorcroft Nursing Home in the last 3 - 4 months nursing staff have left and not sure if all have been replaced. The staff structure seems to have changed and I don't think it is for the better. The one thing that has always been outstanding is the staff
at Manorcroft Home and I hope this will not change. My mother-in-law's bedroom now looks like a store room?

Reply from Neil Booth, Registerd Home Manager at Manor Croft Nursing Home

Many thanks for your review, there has been a few staff changes but are now fully staffed with very experienced staff throughout the home, the issues with storage have now been resolved and we really appreciate your valued opinion. Please do continue to feedback your comments which are highly valued.


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Review from Robert S (Son-in-law of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a very happy caring care home. The staff are very helpful and fun loving which helps our resident. The activities lady is very good.

Reply from Neil Booth, Home Manager at Manor Croft Nursing Home

Many thanks for the review really nice to hear and I will pass onto the staff and activities team.


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Review from Chris I (Son of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased overall, nice friendly staff. Lovely rooms and my mother is well looked after.

Reply from Neil Booth, Registered home manager at Manor Croft Nursing Home

Thanks very much for the wonderful review.


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Review from Linda F (Daughter of Resident) published on 9 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Manorcroft about 6 weeks now and I can't fault the care and attention given to her. The care home is clean and very presentable. The meals are excellent and entertainment provided is very good. Overall I would recommend Manorcroft to anyone who is looking for a care/nursing home.

Reply from Neil Booth, Home Manager at Manor Croft Nursing Home

Thank you very much for the kind review and a wonderful review to share with the staff at Manorcroft.


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Review from J S (Son of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seems fair. No complaints whatsoever regarding the staff, cleanliness or overall appearance of the home.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback.


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Review from L M (Daughter of Resident) published on 16 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with this care home mum seems very comfortable and cared for. The staff are long and they are like an extended family. If she could thank them I know she would. I would recommend it to anyone in our situation, it is not a modern home but that is what it is a cosy home and caring.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback.


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Review from Jean B (Friend of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On our very first visit, we were greeted extremely cordially and shown around the home. We were able to look at all the facilities and ask questions. Residents queries were dealt with most sympathetically, gently, and in a very caring and understanding manner. I quickly formed the impression that this
was a place which would cater for all my friend's needs in a dignified and respectful manner. My friend died yesterday and the help and understanding which I received was outstanding. I cannot thank the staff enough for their many acts of kindness.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback and I'm pleased to hear you were so happy with the team and care provided to your friend at Manorcroft.


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Review from Ray W (Son of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and very expensive! Very helpful staff.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback. I'm pleased to hear you are happy with the staff and care provided at Manorcroft. We seek to offer all our residents and their families value for money whilst providing high quality care.


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Review from Christine S (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to both mum and dad has been very good. Dad was very poorly when he came to Manorcroft in November. He was looked after very well by everyone.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback.


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Review from C D (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff doing the best they can for dad. Safety mats/buzzer in place. Getting washed/dressed when right for dad. Nightly baths to help him sleep. Compassionate staff.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback.


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Review from Chris G (Son of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became necessary for my mother to have 24 hour care in a nursing home it was a difficult time. We felt guilty, anxious and fearful as a family, mother was very ill and the services we had were inadequate.


The manager of Manorcroft Care Home was very empathetic to me (I'm an Registered General

Nurse) and understood the emotional trauma.
The staff, both registered and unqualified were kind, understanding and patient with all our questions and anxieties. They took great care of my mother, nothing was too much, they were compassionate, sincere and maintained my mum's dignity always.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you very much for your kind feedback.


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Review from Michael M (Son of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have just moved to Manorcroft. The home has been very accommodating in letting us decorate their rooms to make them as homely as possible. Within just one week we notice a big difference in the way their nursing needs have been addressed compared to their previous homes. Staff are all
very friendly and welcoming and there is a really nice atmosphere at Manorcroft.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback. I'm delighted to hear your parents are settling in to Manorcroft and you are pleased with their care.


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Review from Tom R (Brother of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited our family member who was admitted to Manorcroft for respite care. Having visited other homes that smelt strongly of urine e.tc. it was a lovely surprise to visit on that smelt fresh and clean. The staff were lovely and very helpful. Our relative feels safe, comfortable and happy. She also
told us the manager was a wonderful and caring young man who really put her at ease. We left feeling much less concerned about her. Thank you Manorcroft.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback. I'm pleased to hear you have peace of mind and are happy with your relative's care at Manorcroft.


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Review from D L (Daughter-in-law of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum in law has only been in this home a few weeks. She is happy and is eating well. She likes all the staff and family feel the same way. They are always very friendly and are caring. All in all we are very pleased with the care mum receives from this home.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback. I'm delighted to hear your mother in law is happy at Manorcroft.


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Review from Marlene R (Wife of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody very helpful and caring. It was very nice when we had our 50th Wedding Anniversary. I was invited for my dinner and also I had Christmas day there.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback.


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Review from Gloria D (Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback. I'm pleased to hear you are happy at Manorcroft.


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Review from Susan S (Daughter of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother 92½ has been here for nearly two years. The care, support provided has been excellent. I try to visit most days, but on the days I cant make it I have no issues/worries.

Reply from Rachel Dryden, CEO at Manor Croft Nursing Home

Thank you for your feedback. I'm pleased to hear you are happy with your mother's care.


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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for Manor Croft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Manor Croft Nursing Home is calculated as follows: ( (55 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Manor Croft Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Caron

Caron Flynn

Job Title: Registered Manager

Joined: 2011

Caron was officially made Registered Manager in May 2024, having been Deputy since December 2023. She has worked at Manor Croft for 13 years and during that time has undertaking every role possible at the home. She describes becoming Manager as a dream come true.