Cleveland House Care Home

2 Cleveland Road, Edgerton, Huddersfield HD1 4PN
Submit a Review
9.3 81 Reviews
  • Cleveland House Care Home, Huddersfield
Cleveland House offers a range of individualised care options for people who require residential, nursing, convalescent and palliative care.

A converted private house situated in Edgerton, Cleveland House is a home that boasts both history and charm. With its elegant fireplaces and ornate ceilings, the home provides a comfortable and peaceful place to relax. Residents can enjoy a sunny conservatory as well as a pergola, greenhouse and two sensory gardens.

The home’s dining rooms overlook scenic gardens, though residents can enjoy meals in the privacy of their own bedrooms if they prefer. Each resident's diet is frequently monitored to support good nutrition and personal taste.

Cleveland supports an active and interesting lifestyle alongside professional care, with many events and in-house groups for residents to join, as well as outings to places of interests. A wide variety of engaging activities are available such as dominoes, gardening and film afternoons.

Show Cleveland House Care Home on the Map

Care Provided by Cleveland House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Turner (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Funding & Fees Guide for Cleveland House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cleveland House Care Home Reviews (81)

Total of 81, showing 1-20
9.3

Cleveland House Care Home has a Review Score of 9.3 (9.304) out of 10, based on 34 reviews in the last 2 years. Over all time Cleveland House Care Home has 81 reviews.

Overall Experience

  • 48
  • 29
  • 0
  • 2
  • 2

Date Published

81
8
17
34
47

Review from Robert H (Resident) assisted by family/friend published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful always cheerful and patient. I have a super bedroom and good connectivity.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

Thank you for your lovely review. It is always nice to hear words like "Cheerful" and "Patient" being used to describe our Staff at Cleveland House Care Home. We hope to continue providing you with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine H (Friend of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no complaints of any description. The staff are very caring. The room is very clean and comfortable. Our friend is very happy and content, being here and we have seen an improvement in her health and well being.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Caring" being used to describe our staff at Cleveland House Care Home. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret R (Resident) assisted by family/friend published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been here for 6 weeks, taking a bit of getting used too when leaving your own home, as I can't look after myself no more. I have made friends and I enjoy their company and the activities.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

Thank you for your feedback. It is lovely to hear you have made friends and enjoy the activities. We hope to continue providing yourself with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J E (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has always maintained that he would never live in a care home. However, having initially stayed at Cleveland House for respite care, he decided that he would prefer to stay here rather than live at home with support from carers. This is due to the level of care, support and companionship that
he receives from all the staff at Cleveland House. He has an excellent relationship with the team and we know that he is safe, comfortable and cared for. Thank you to everyone at Cleveland House.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend all the staff for their kindness, care and moral support. Everyone has gone above and beyond to ensure that the residents are kept safe and happy. The addition of the new minibus, for those that are able, I'm sure will give a lot of pleasure. The energy of the entertainment staff
knows no bounds.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

Thank for your for your kind words. It is always nice to hear words like kindness and care being used to describe our staff and we are pleased to hear that you are impressed with the activities provided at Cleveland House. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident for over 2 years and the care he receives now is better than it has been with the new manager. My dad is up dressed and out of his room for meals. He is encouraged to join in activities or if he prefers to sit in the quiet lounge, he can sit and read his newspaper and relax.
The home have recruited more permanent staff which is much better than using agency staff.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. We are so pleased to hear that your dad is enjoying taking part in our fun activities and that he is being looked after and cared for well. We hope Cleveland House care home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A F (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and I are more than happy with all members of staff at Cleveland House Care Home. Carers, nurses, all kitchen staff, cleaners and handyman are always happy to help with any concerns. It's peace of mind for my whole family.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is so lovely to hear that you are impressed with all the staff at Cleveland House Care Home. We are very happy to hear you can feel at ease with your loved one in our care and we are glad that we can provide high quality care to your loved one. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to the residents is excellent. It is a great relief to know that mum is safe and cared for in a pleasant and clean environment. We couldn't ask for more. Thank you.

Reply from Rosie Smith, Customer Advisor at Cleveland House Care Home

Thank you for leaving the staff at Cleveland House Care Home such a lovely review. It is absolutely amazing to hear you are so pleased with the standard of care and couldn't ask for more!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Friend of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly, clean, and caring environment. The staff are always helpful.

Reply from Rosie Smith, Customer Advisor at Cleveland House Care Home

Thank you for taking the time to write the staff at Cleveland House such a positive review. It is always great to hear words such as "friendly", "clean" and "caring" to describe our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Wife of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the time that my husband has been here, he seems to have settled in alright.
He does get lonely due to speech problems caused by his Parkinsons which cant be helped. Satisfied with most services.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear that you are satisfied with the services provided at Cleveland House Care Home. We will certainly pass your comments regarding your Husband feeling lonely on to the manager, as our resident's health and well-being are an absolute priority. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Cleveland House since 19/02/24. I have enjoyed everything about the home. Staff are excellent to me becoming friends and not just carers. I would have no hesitation in recommending Cleveland House and will be joining in on any activities or activities to help fund more things
for the home. I would congratulate Cleveland House for homeless friendliness and all the love they show to residents.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Cleveland House family and it is lovely to hear that you are enjoying your time with us. Please let us know if there is anything we can do to make your stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Resident) assisted by family/friend published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my day of arrival, I have been made welcome by every single member of the team at the home. I enjoy all my meals in the dining room with the many friends I have made. Looking forward to the company and conversation, particularly at the many activities I partake in.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. We are pleased to hear that you feel welcome at Cleveland House Care Home and that you are enjoying your time with us. It is lovely to hear that you have made friends whilst being at Cleveland House. Please let us know if there is anything we can do to make your stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Respite Resident) assisted by family/friend published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed all the company, the staff has been absolutely marvelous. I have enjoyed all the activities. All in all, it has been a wonderful stay and I am looking forward to coming again in August.

Reply from Grace Langfield, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave us your lovely comments. It is always nice to hear words like "marvelous" and "wonderful" being used to describe our care and we are looking forward to seeing you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Wife of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always say if my husband can't live at home with me I wish he could, he couldn't be anywhere better.
We are both looked after! We both enjoy all the activities too.

Reply from Grace Langfield, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We are happy to hear you both feel like a part of our Cleveland House family and are very well cared for. We hope to continue providing your Husband with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter-in-law of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff. Very friendly. Excellent food.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely words. It is always nice to hear words like lovely and friendly being used to describe our staff. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K N (Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff, excellent and fine.

Reply from Grace Langfield, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your comments. Thank you for choosing Cleveland House for your stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet M (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff across all the different roles at Cleveland House are very kind and friendly. They treat residents with respect and dignity, and go out of their way to make them feel special.
The residents relatives and guests are made to feel very welcome. The home is well maintained, and there are lovely
gardens.

Reply from Grace Langfield, Customer Service Adviser at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear family members feeling like their loved ones are receiving such high-quality care from our staff. We are glad to hear you feel so welcome and look forward to seeing you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Son of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody seems pleasant and helpful every time I visit. My mum does complain about things such as delays in being helped to the toilet but I've never seen these delays. There are quite a few activities to engage in and it depends on whether the resident wants to. My mum often doesn't and stays in her
room quite a bit but she is encouraged to at least have some meals in the dining room. All in all, I find everybody there very helpful during the day and I've never actually seen the night staff since I've been there. My mum says the night staff hardly ever speak when they come into her room and are not too careful sometimes.

Reply from Eden Tomlinson, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we can discuss this further?


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joe M (Son of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for. The nursing and care staff are amazing. The staff in the kitchen always happy to help.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care and we are pleased to hear that you find the staff amazing at Cleveland House Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue S (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Cleveland House enough for making my mum's Christmas Eve birthday so special. The receptionist set things in motion and the kitchen staff made a lovely hot and cold buffet, provided festive drinks and baked a birthday cake which they brought in with candles lit, singing 'Happy
Birthday' and then one of the carers took a family photo. A room was set aside for the party (20 of us) and everything exceeded my expectations. Thank you so much!

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Cleveland House family and it is always nice to hear from family members feeling like their loved one is cared for and looked after to make her birthday special. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.304)

Overview of Review Score

The Review Score of 9.3 (9.304) out of 10 for Cleveland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.304 for Cleveland House Care Home is calculated as follows: ( (188 Excellents x 5) + (169 Goods x 4) + (38 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 405 Ratings = 4.304

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cleveland House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Residential and nursing beds available. The home is set within spacious grounds complete with herb and sensory gardens.


Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Cleveland House Care Home

What types of Care is Cleveland House Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cleveland House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Cleveland House Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Cleveland House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Cleveland House Care Home to the centre of Huddersfield?

1.0 mile(s) as the crow flies, distance by road may be significantly further.