Cleveland House Care Home

2 Cleveland Road, Edgerton, Huddersfield HD1 4PN
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9.3 81 Reviews
  • Cleveland House Care Home, Huddersfield
Cleveland House offers a range of individualised care options for people who require residential, nursing, convalescent and palliative care.

A converted private house situated in Edgerton, Cleveland House is a home that boasts both history and charm. With its elegant fireplaces and ornate ceilings, the home provides a comfortable and peaceful place to relax. Residents can enjoy a sunny conservatory as well as a pergola, greenhouse and two sensory gardens.

The home’s dining rooms overlook scenic gardens, though residents can enjoy meals in the privacy of their own bedrooms if they prefer. Each resident's diet is frequently monitored to support good nutrition and personal taste.

Cleveland supports an active and interesting lifestyle alongside professional care, with many events and in-house groups for residents to join, as well as outings to places of interests. A wide variety of engaging activities are available such as dominoes, gardening and film afternoons.

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Care Provided by Cleveland House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Turner (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Funding & Fees Guide for Cleveland House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cleveland House Care Home Reviews (81)

Total of 81, showing 21-40
9.3

Cleveland House Care Home has a Review Score of 9.3 (9.304) out of 10, based on 34 reviews in the last 2 years. Over all time Cleveland House Care Home has 81 reviews.

Overall Experience

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Date Published

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Review from Lily W (Granddaughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad had a lovely welcome when he came to Cleveland House. His room was welcoming and clean and any requests were met quickly. My grandad has settled in well. He feels safe, well cared for and the staff put a smile on his face.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and that your grandad has settled in so well. We hope to continue providing your grandad with the best possible care and we look forward to seeing you again soon.


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Review from J H (Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm new at Cleveland House and am very happy and settled. Everyone is always smiling.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. We are so pleased to hear that you are happy and settled and we hope Cleveland House Care Home did everything possible to make the transition as easy as possible. We hope to continue providing you with the best possible care.


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Review from Beverley W (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had stayed at Cleveland House, and he asked if he could go and have his other two weeks respite. He had only been there a couple of days, and he asked if he could stay there full-time. I spoke with the home, and along with the social worker, I was able to start and put plans in place. Within
three days, I was having a meeting with the home and social worker to start the ball rolling. I had to ask the home for some help, and the care home manager and regional manager could not have done anything more. They have been able to make my dad a very happy man as he is able to stay at Cleveland House full-time.
Dad has been in the home for about three weeks, and the difference in him is outstanding. He is happier in himself, and his social interaction is as near as I have seen it in a long time. He's eating well, which is another improvement. My dad has health conditions, and the chef and staff accommodate this for him.
A massive big thank you to all the staff at Cleveland House.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. We hope Cleveland House Care Home did everything possible to make the transition as easy as possible, and we are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Charley H (Granddaughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Don't put your elderly relatives here.
My Grandad's death wasn't by his stomach cancer, it was from Covid that he got from the care home he was put in, he was only there for 2 weeks. Bad oral care then trying to blame him for leaving a soiled pair of his clothes on his bed when he doesn't even have
the energy to stand up on his own, let alone take his own pants off. I am really upset with the lack of care he had at Cleveland House Care Home in Huddersfield, it was disgusting, no sympathy either when he passed. If the care home had better infection control I may have had longer with him.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. We are concerned to hear this, so your feedback has been raised to our Regional Director, who will investigate this further and provide you with a written response.


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Review from Glenys H (Daughter-in-law of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My relative was assessed and we were informed that the home could meet my father-in-law's End of Life nursing care needs. Sadly however this did not meet our expectations, neither did the basic nursing care.
There was a distinct lack of communication between staff and relatives which resulted in the
family having very little time to spend before he died. Hospitality was not offered by way of staying with our relative whose health visibly had deteriorated.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. We are concerned to hear this, so your feedback has been raised to our Regional Director, who will investigate this further and provide you with a written response.


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Review from Lynda M (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff smiling, friendly and helpful. My father was comfortable from day one and continues to be so. He continually praises the staff and is always happy with the catering!

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.


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Review from A F (Brother-in-law of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very obliging. Nothing seems too much trouble. Family kept up to date with the resident's condition.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like 'nothing seems too much trouble' being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Mildred T (Resident) assisted by family/friend published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the home is nice and the staff are always kind.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Thank you for choosing Cleveland House for your stay.


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Review from B M (Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the better residential homes. In-house staff are very good as are some agency carers but some agency carers are poor and do not know what to do. I have marked food as satisfactory but it is varied. Fishcakes are awful even with a new brand. The bread is damp, and too much steam is injected.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your feedback. We have a genuine regard for all of our residents and we will discuss your feedback with the home manager to help continually improve the services.


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Review from M A (Respite Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room is a little dark. The food could have been catered to individual's needs would like to see more options for diabetics and more fruit. Love the day staff, no fault. Night staff need to be more consistent. Would like to see more on the supper trolley.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your feedback. We have a genuine regard for all our residents and their health and wellbeing are our top priority. We will discuss the feedback with the home manager to help continually approve their services, please let us know if there is anything else we can do to make future stays as comfortable as possible.


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Review from M H (Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and interact with the residents within the home. Personally really enjoy the social element at meal times and day-to-day.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. It is always nice to hear from our residents feeling like their they are cared for and looked after. Thank you for choosing Cleveland House for your stay.


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Review from Sue R (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is 96 and has been in the care home for three years. Sadly her health has deteriorated but she is well looked after and has her meals liquidised.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Deborah J (Daughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 3 months. Everyone has made her very welcome and she is well cared for. She is treated with care and listened to. The home is maintained to a high standard and all staff are professional and helpful.

Reply from Grace Langfield, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. We are pleased to hear the staff have been so welcoming during this transition and we hope you feel at ease knowing your mum is well looked after at our home. Please let us know if there is anything else we can do to make your mum as comfortable as possible.


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Review from P W (Respite Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed for 2 weeks after a hip replacement operation. The atmosphere is warm and friendly but caring and professional. Though I was a resident I did also watch the way the care team interacted with the long-term residents. I could also see that they were a big family and I had joined them for a couple
of weeks. The place is clean, tidy and bright. The catering could improve in quality a little-maybe I watch too many food programmes. I will be back when I have my other hip done.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We are happy to hear you feel like Cleveland House looked like a big family and hope you felt a part of it too. We will discuss your feedback with the home’s manager to help them continually improve their service in regard to catering. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing Cleveland House for your stay.


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Review from P A (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been much improvement and activities since the new manager took over. We are always made very welcome, they look after our mum very well.

Reply from Fran Donno, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We are pleased to know there has been such a big improvement regarding our resident engagement within our home. Please let us know if there is anything we can do to improve our services.


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Review from Robert G (Husband of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Cleveland House was of a first-class establishment, and my opinion hasn't changed. The staff are ready to help at any time, and nothing seems too much trouble for them. I can only give the highest praise and admiration for the work they do and the friendly, cheerful way in which
they carry it out.

Reply from Grace Langfield, Customer Service Adviser at Cleveland House Care Home

Thank you for leaving your kind review. It is always nice for us to hear words such as "cheerful" and "friendly" to describe our staff, and we hope to continue giving your loved one the best possible care in our home.


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Review from A R (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cleveland House are all lovely. They have taken good care of my mum. They work really hard and always have time to spend with the residents.

Reply from Rebecca Kellegher, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.


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Review from Karen S (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived at Cleveland House Care Home and received a fabulous welcome. All staff are friendly and nothing is too much trouble for them. The room is cosy with everything we could need.

Reply from Rebecca Kellegher, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. We are very happy to hear that your dad has settled nicely at Cleveland House and that his room is cosy. If there is anything more we can do to make his stay as comfortable as possible, please don't hesitate to let us know.


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Review from David G (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all for the 9 years of looking after my mum. 5 stars.

Reply from Grace Langfield, Customer Service Adviser at Cleveland House Care Home

Thank you for your feedback, we hope you have gone away from this knowing your mum received the best care possible.


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Review from Karen B (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first impressions-excellent, friendly, welcoming, clean, clutter-free and well-lit. The staff of all levels are attentive and genuine. Not only is the atmosphere warm and inviting the building is warm and well-heated for added comfort. From one of four daughters of a resident here at Cleveland House,
who all have the same observation that matters most. Our mum appears to be happy, clean, safe and has lots of options to keep busy with various activities or chilled with options of a quiet place.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. It is always nice to hear words like "attentive and genuine" being used to describe our care. We are happy to hear you feel like a part of our care home family. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Current Review Score: 9.3 (9.304)

Overview of Review Score

The Review Score of 9.3 (9.304) out of 10 for Cleveland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.304 for Cleveland House Care Home is calculated as follows: ( (188 Excellents x 5) + (169 Goods x 4) + (38 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 405 Ratings = 4.304

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cleveland House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Residential and nursing beds available. The home is set within spacious grounds complete with herb and sensory gardens.


Awards / Recognitions (0)

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