Cleveland House Care Home

2 Cleveland Road, Edgerton, Huddersfield HD1 4PN
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9.3 81 Reviews
  • Cleveland House Care Home, Huddersfield
Cleveland House offers a range of individualised care options for people who require residential, nursing, convalescent and palliative care.

A converted private house situated in Edgerton, Cleveland House is a home that boasts both history and charm. With its elegant fireplaces and ornate ceilings, the home provides a comfortable and peaceful place to relax. Residents can enjoy a sunny conservatory as well as a pergola, greenhouse and two sensory gardens.

The home’s dining rooms overlook scenic gardens, though residents can enjoy meals in the privacy of their own bedrooms if they prefer. Each resident's diet is frequently monitored to support good nutrition and personal taste.

Cleveland supports an active and interesting lifestyle alongside professional care, with many events and in-house groups for residents to join, as well as outings to places of interests. A wide variety of engaging activities are available such as dominoes, gardening and film afternoons.

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Care Provided by Cleveland House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Turner (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Funding & Fees Guide for Cleveland House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cleveland House Care Home Reviews (81)

Total of 81, showing 41-60
9.3

Cleveland House Care Home has a Review Score of 9.3 (9.304) out of 10, based on 34 reviews in the last 2 years. Over all time Cleveland House Care Home has 81 reviews.

Overall Experience

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Date Published

81
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Review from Joanne C (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here at the end of December 2022 and found the initial days very difficult. The staff were very caring and patient and after tests, we found out it was a water infection. I am very pleased with the care and so is my mum.

Reply from Rebecca Kellegher, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after despite a difficult first few days. We hope to continue providing your mum with the best possible care.


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Review from K W (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, staff lovely, and very helpful and the management is very helpful. My mum has settled really well. My mum's last care home closed down. Mum is always clean and tidy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cleveland House Care Home

We appreciate you taking the time to write us a review. Thank you for choosing us to care for your mum, we are so happy that she has settled quickly into life with us. Thank you again for your feedback.


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Review from Paul F (Son of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum first came to Cleveland House Care Home in 2018 for respite and has continued to come regularly and in September came to spend her last few weeks. Mum loved it here. She always classed it as her second home.
Can't thank the staff enough for Mum's care and I was always welcomed with a cup of tea.
Thank
you.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Cleveland House family. We hope to continue providing your loved one with the best possible care. We are looking forward to seeing you again.


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Review from Sue S (Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first day in Cleveland House Care Home. I enjoyed my lunch - very tasty, in a pleasant dining room. Then I joined residents in another room where staff were hosting a Halloween party. They had obviously gone to a lot of trouble into trimming up the room with numerous Halloween-related decorations
with things provided from out of the home, i.e. crackers and blow-up spooky things. They did a quiz and were very upbeat and jolly, involving residents in activities. Well done to all the staff for all your hard work.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, especially when planning our events and seeing the effort the home puts in. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from Adam N (Son of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I find this care home extremely frustrating from when I arrive and can't get in. Not many staff look to be on duty and difficult to get feedback. My dad's needs are complex and don't see anyone checking him whilst I'm there. Just a poor service for an extremely expensive care home.

Reply from Rebecca Kellegher, Customer Service Adviser at Cleveland House Care Home

Thank you for your feedback. Our management team are always available to speak with and raise any concerns you have. Please do not hesitate to get in touch with us if there is anything further we can do to help.


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Review from B H (Son of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

People look to be well looked after. My only concern is feedback, not always people available to discuss.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your comments. I will certainly pass this on to the management team for you and ask them to have a conversation with you about any concerns you may have.


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Review from Carol H (Daughter of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People are always pleasant. Usually, get a direct answer if you have a query about anything, anything wrong gets put right as soon as possible.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. If there is anything else we can do to make your stay as comfortable as possible please let us know.


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Review from Craig R (Friend of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were extremely helpful when I came to visit my friend. The girls at the door even assisted with my test. Very clean and tidy. Thank you for looking after my friend so well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your feedback. We are happy to hear that you found our staff to be friendly and helpful.


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Review from Tony W (Son of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Cleveland House Care Home for nearly three years and has consistently received care of the highest standard. All the staff are very professional, extremely pleasant and very efficient in carrying out their duties.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your review. We are glad to hear that you have always found the staff to be efficient, professional and pleasant. Thank you for choosing us to care for your mother at Cleveland House.


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Review from M T (Daughter of Resident) published on 11 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very nice and clean. All staff are nice and lovely, and they take care to talk to patients and everyone who comes. And they look and seem to care, you need to be able to trust and know your loved ones are looked after properly because you worry about them.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for taking the time to leave us your comments. We are very happy to hear that you can feel at ease knowing your Aunt is being well cared for at Cleveland House. Thank you again for your review.


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Review from Nickie B (Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service here as the staff are very polite, very welcoming. I feel safe and secure here.
I feel like if I have a problem I can open up to staff and explain what my problem is or how I'm feeling.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your lovely review. We are glad to hear that you feel safe and secure in our care and that you feel able to talk openly to our staff. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review from E S (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I last wrote a review, my Mum has become more tired and some days she struggles to keep awake during visits. However, her pleasant and gentle characters shine through to all and the wonderful staff who are always so kind to her. I am so grateful to everyone involved in Mum's care and their endless
patience with her. Thank you.

Reply from Amanda Barnes, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. It is lovely to hear words such as 'Kind' and patient to describe our care, please let us know if there is anything we can do to make your Mums stay as comfortable as possible.


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Review from J B (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been in Cleveland House for two and a half years now. Well into her nineties, she has received excellent care throughout. The last year has been very hard for her with there being few activities due to Covid to keep her occupied and the limited indoor visits of our family and friends. Hopefully,
when the weather improves we can make more use of the lovely gardens to take her in.

Reply from Amanda Barnes, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. We are looking forward to see you again.


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Review from J S (Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My personal experience, I was very ill when coming into the care home. Due to the high standard of care and interaction I am now in a much better place. The food is of a good standard and I always get asked to join in activities.

Reply from Amanda Barnes, Customer Service Adviser at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your in a much better place now.


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Review from R B (Son of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic, very helpful and attentive. Mother is very happy and settled in. We are very appreciative of all the support provided to Mum. Attention to detail, health safety and wellbeing are all excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your lovely review. It is great to hear how happy and settled your mother is in our care.


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Review from Joanna S (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved here just over a year ago and settled in instantly. Because of COVID, I haven't been into the home since my father arrived, but he is very happy here and the staff do their best at all times to look after him during this difficult year. From my experience the staff are excellent and
the care is excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your kind words. We are glad to hear that your dad felt at home so quickly even under the challenging circumstances. Hopefully you will be able to come in to see him in the home soon!


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Review from James T (Nephew of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the home now appears to be doing as much as the can under the current circumstances, but maybe more could be done to engage the residents with mobility issues.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for taking the time to leave us your review, we really appreciate it. All reviews are extremely important to us so we will ensure to pass your feedback onto the home manager to take on board your comments. Please let us know if there is anything else we can do for you.


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Review from H S (Son of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have come to Cleveland House for six years and am thankful for the good care Mum has received. The staff are very hardworking and are loving and kind and very underpaid.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for leaving if your kind words, we really appreciate receiving your feedback. We are so pleased that you're happy with the care your mum is receiving in our home.


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Review from L L (Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident here since 14/3/20. If conditions here were not comfortable and pleasant I would have moved to another home.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Cleveland House Care Home

Thank you for your kind review, we really appreciate you leaving us your feedback.


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Review from Beverley G (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Cleveland House in September 2020, following an illness which left her unable to do anything for herself and unable to talk. I was devastated that I could no longer look after her, but luckily there was a vacancy for her at Cleveland House. From the outset, the staff made Mum very
welcome. The atmosphere there is so relaxed and homely, with appetising smells coming from the kitchen! The staff are so kind, always seem cheerful, and nothing is too much trouble. It seems clear that it is a very happy and well-run team. There always seems to be something interesting happening, and the staff go to great lengths to involve my mum, despite her disabilities, and even during the necessary periods of isolation. It's obvious that Mum loves the staff, and it's clear they think the world of her. She is made to feel valued and respected. I will be eternally grateful to everyone, for looking after her so well when I can no longer do so - they truly understand the meaning of caring!

Reply from Melanie Cope, Customer Service Adviser at Cleveland House Care Home

We are so touched by your comments and cannot thank you enough - we will be sure to share these with the home. We understand how difficult it can be when the time comes to pass over your loved one's care to us so we are very glad you feel Mum is well looked after, welcomed, valued and respected in our home!


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Current Review Score: 9.3 (9.304)

Overview of Review Score

The Review Score of 9.3 (9.304) out of 10 for Cleveland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.304 for Cleveland House Care Home is calculated as follows: ( (188 Excellents x 5) + (169 Goods x 4) + (38 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 405 Ratings = 4.304

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cleveland House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Residential and nursing beds available. The home is set within spacious grounds complete with herb and sensory gardens.


Awards / Recognitions (0)

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