Southfield Court Care Home has a Review Score of 8.4 (8.394) out of 10, based on 3 reviews in the last 2 years. Over all time Southfield Court Care Home has 47 reviews.
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Review from Michael H (Next of Kin) published on 17 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
Southfield Court Care Home is a warm and welcoming place where residents are treated with respect and dignity. The staff are dedicated to providing high-quality care, and they go above and beyond to make residents feel comfortable and at home.
The home is clean and well-maintained, and the facilities
are excellent. There is a wide range of activities available to residents, and they are encouraged to participate in whatever interests them.
I have been very impressed with the care that my mother has received at Southfield Court. The staff are always friendly and helpful, and they have made a real difference in her life. I would highly recommend this care home to anyone looking for a place where their loved ones will be well cared for.
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Review from G P (Son of Resident) published on 10 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mother was a resident at Southfield Court from June 24 until she passed away this month(November 24).
We had, had a terrible experience at a previous care home however, we moved her to Southfield and my mother became more settled and we saw her smile again.
The care home staff are fantastic and
all are dedicated to their roles. They are so caring and always make you feel welcome and part of the family of Southfield Court.
The home is relaxed and we felt my mother was safe and able to enjoy the last months of her life in peace due to the care she received until she passed away.
The staff were so caring and supportive when the end came and we cannot thank them all enough. We will never forget their kindness and empathy during my mother's time there.
Thank you to all at Southfield Court we will never forget you for all your care and peace of mind that you gave to my mother and ourselves as a family. We will miss you all!
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Review from A B (Daughter-in-law of Resident) published on 5 October 2023
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Overall ExperienceOverall Experience5.0 out of 5
Having viewed a number of care homes as potential placements for my father-in-law, we felt quite deflated and were waiting for one to stand out as better than the rest, this was Southfield Court. Immediately from the outside, right the way through the environment had everything that you needed and nothing
you didn't, it was clean, pleasant, warm and welcoming.
We were greeted by one of the HCA's who was expecting us, her tour was thorough, she gave us all the information that we needed doing so in a clear and concise manner which felt to reflect a well-informed, friendly but professional staff team. We were encouraged to bring in items that personalised the room and on admission were greeted warmly by staff members on shift. My father-in-law settled quickly and was well cared for. The open and honest ethos of the home enabled me to raise easily a couple of concerns and was thanked for bringing these to the the nurse in charge's attention.
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Review from Joanne S (Daughter of Resident) published on 27 October 2022
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Overall ExperienceOverall Experience5.0 out of 5
Southfield Court has been amazing at settling my mum in after an awful hospital stay. They are restoring my faith in health care. Mum is well cared for, and so far, her needs are all being met. I feel I can talk to the staff, and they listen to me.
Friendly staff who make time to care.
Please keep
this up.
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Review from S S (Friend of Resident) published on 27 June 2022
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Overall ExperienceOverall Experience5.0 out of 5
The care home and staff are very welcoming, with a lovely welcome from the home manager and administrator to the housekeepers and care staff. Nothing is too much for anyone. All the team put you at ease in the worry times of entrusting your relatives or friends into their care. I would highly recommend.
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Review from David H (Husband of Resident) published on 23 June 2022
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Overall ExperienceOverall Experience4.0 out of 5
I have found the staff, from management down to cleaners, to be very helpful and attentive. My wife came into Southfield Court requiring end-of-life care and nursing. She has received care to a high standard, sympathetic and professional. I have also been kept informed and given consideration at all
times. The staff have been excellent in helping me through a very difficult period.
Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, David, for your comments about your recent experience at Southfield Court Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Jeanette M (Stepdaughter of Resident) published on 20 June 2022
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Overall ExperienceOverall Experience5.0 out of 5
My stepdad settled into the home very well. Everyone was kind and attentive, and we had exceptional care when he attended his wife's funeral. He's made some good progress since he came and is well and happy.
Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, Jeanette, for your comments about your recent experience at Southfield Court Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care.
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Review from A D (Daughter of Resident) published on 17 May 2022
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Overall ExperienceOverall Experience4.0 out of 5
I want to say thank you to all at Southfield Court for looking after Mum so well. On my visits, she always looks clean, comfortable and well cared for. I feed her on my visits, and the food always smells and looks good and tasty. Mum eats it all up and says it was nice. Mum can be a bit difficult at
times, but the staff are very caring and handled her very well.
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Review from Bill S (Partner of Resident) published on 23 March 2022
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Overall ExperienceOverall Experience4.0 out of 5
A pleasant home with excellent staff who work hard to fulfil residents' needs. In challenging circumstances, the staff cope and always place the need of residents as a priority.
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Review from Sarah P (Daughter of Resident) published on 23 March 2022
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Overall ExperienceOverall Experience4.0 out of 5
Staff are really lovely and friendly. The manager is particularly amenable to ensuring the stay went comfortably and smoothly, and any requests were met. Another member of staff was also a great help, be it medical or technical. Lovely place with extremely hard-working staff.
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Review from Elizabeth T (Resident) published on 22 March 2022
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Overall ExperienceOverall Experience5.0 out of 5
I have found the regular staff very dedicated, and have cared for me with total dedication and have cared for me with respect and have helped me through my recent illness. I would definitely recommend this care home.
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Review from D A (Husband of Resident) published on 26 January 2022
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Overall ExperienceOverall Experience4.0 out of 5
My wife was only there 25-days before she died on Xmas day. In my short experience, I was very impressed with the people side of the home. The staff and management were caring and considerate and treated the residents as individuals. They were prepared to listen to them. My wife was regarded as "end
of life" for her last week, and I was given unlimited access to her, which I appreciated.
Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you for your feedback and for taking the time to share your experience at Southfield Court Care Home. We are so sorry to hear about your wife but pleased you felt that our team lived up to expectations and treated her with dignity and the compassion she deserved during her time at our home. If there is anything more we can do, please do not hesitate to reach out. Thank you again.
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Review from L H (Friend of Resident) published on 20 January 2022
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Overall ExperienceOverall Experience1.0 out of 5
I would not recommend this home, for a person who needs all care and is also palliative care. Too many issues to mention which have been addressed several times but have continued. You may as well be talking to fog.
Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you for your comments about Southfield Court Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged your concerns when first raised with the Home Management Team and the Regional Team. Since your review, the issues raised have been discussed with the Manager and the team and appropriate actions have been taken. Thank you once again for your feedback.
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Review from Ann P (Niece of Resident) published on 6 December 2021
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Overall ExperienceOverall Experience5.0 out of 5
My aunt moved into Southfield Court for a period of respite following a stay in hospital. She has now returned home feeling so much better, thanks to the wonderful care she received at Southfield Court. Everyone at the home was amazing at getting her back to good health, from admission, through to her
isolation period, and even a follow-up call from the home manager to ensure my auntie had settled in at home ok. I can’t thank the staff enough!
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Review from S H (Resident) published on 6 December 2021
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Overall ExperienceOverall Experience5.0 out of 5
My father was only a resident for a short time, but we can see he is well cared for by the fantastic team. My family cannot thank them enough for the hard work and dedication they have shown to myself and my family. They made us feel at home when we visited. They will forever be a part of our family
also.
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Review from Anna P (Wife of Resident) published on 9 November 2021
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Overall ExperienceOverall Experience4.0 out of 5
I am happy with the care of my husband.
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Review from Rachael P (Daughter of Resident) published on 19 August 2021
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Overall ExperienceOverall Experience5.0 out of 5
We moved Mum from a different care home due to some concerns. It was the best decision, only regret was not done sooner. The transition was smooth, and the service was fantastic. Mum settled amazing and seems so much happier. The staff are amazing, friendly and always available. The activities Mum has
really embraced and loves her dancing and flower arranging. Information and communication are very good, and we love to see Mum in person, but also on Facebook doing her dancing and looking so happy. The rooms are basic, but all she needs is there, and they are spotless. Mum dementia is quite severe now, but we are happy she is in the right place.
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Review from Lynda S (Niece of Resident) published on 17 August 2021
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Overall ExperienceOverall Experience1.0 out of 5
My aunt was in a hospice and it was suggested that as they had stabilised her - she was at end of life care - that she be moved to a care home and this is one of the ones they gave us information on. We were extremely concerned about this and we had every right to be. The whole experience of palliative
care at this place was abysmal and non-existent. The place smelled of urine, the rooms were dirty and dismal. How do they have a good CQC rating? She was left alone being sick, was reprimanded by staff when she asked for something to help her sleep - she was given a tray of food and drink and left - she had no strength to feed herself, the food they offered to a dignified lady with a colon tumour and who was on purified food was a piece of pork pie and a banana. Other residents were walking into her room, helping themselves to her belongings. She went downhill and we moved her home at her request - where she sadly passed away - what a state she was in by the time we got her home!
Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, Lynda, for your feedback. We appreciate you taking the time to share your views. All of our staff at Southfield Court are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case.
Our team are experienced in caring for residents requiring end of life care and work with the doctor and hospice team to ensure they receive the care and support required. We appreciate all feedback we receive as this allows us to improve our service for residents and their families, so we have shared and discussed your concerns with the rest of our team.
We sincerely apologise that your experience was so distressing, and offer our deepest condolences to you and your family on the passing of your aunt. If you would like to discuss anything more, please reach out to us at the home.
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Review from Maria F (Daughter of Resident) published on 4 August 2021
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Overall ExperienceOverall Experience5.0 out of 5
Friendly, caring staff in a warm, homely environment.
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Review from Richard H (Son of Resident) published on 14 July 2021
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Overall ExperienceOverall Experience4.0 out of 5
So well looked after. So much care... thank you.
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Current Review Score: 8.4 (8.394)
Overview of Review Score
The Review Score of 8.4 (8.394) out of 10 for Southfield Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.844 for Southfield Court Care Home is calculated as follows:
(
(27 Excellents x 5)
+
(5 Goods x 4)
)
÷ 32 Ratings = 4.844
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.55 Points relating to the number of positive Reviews for Southfield Court Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
= 3.25
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 50 registered maximum number of service users is 10. 3 Positive Reviews ÷ 10 = 0.3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Kelly has worked in the Health and Social Care Sector since she was 19 years old and cannot see herself doing anything different. She began as a care assistant in a nursing home. Since then, she has progressed from Care Assistant to Senior Care Assistant, to Deputy Manager and now Home Manager. Kelly received a long service award at her previous home, which she worked at for 12 years. She has also been told by a professional that ‘every home needs a Kelly’ which she is very proud of. Outside of work, Kelly loves exploring the outdoors with her two dogs. She also has a keen interest in photography. Words of encouragement from Kelly for someone looking for the right care home would be: “I would say do the research. Look into the care rather than the cosmetics.”
Frequently Asked Questions about Southfield Court Care Home
What types of Care is Southfield Court Care Home registered for?
Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Southfield Court Care Home provide?
Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.
How many Rooms does Southfield Court Care Home have?
There are 50 Single Rooms.
What are the Facilities & Services at Southfield Court Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Southfield Court Care Home to the centre of Huddersfield?
1.7 mile(s) as the crow flies, distance by road may be significantly further.
