Southfield Court Care Home has a Review Score of 8.4 (8.394) out of 10, based on 3 reviews in the last 2 years. Over all time Southfield Court Care Home has 47 reviews.
Review from C L (Son of Resident) published on 16 June 2021
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Review from I P (Daughter of Resident) published on 1 June 2021
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Review from C C (Daughter of Resident) published on 15 April 2021
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Review from Michelle S (Daughter of Resident) published on 25 March 2021
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Reply from Kristen Fitzgerald, Marketing Assistant at Southfield Court Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Tracey B (Daughter of Resident) published on 23 February 2021
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Review from G E (Resident) published on 4 February 2021
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Review from C M (Wife of Resident) published on 25 September 2020
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Review from Robert B (Husband of Resident) published on 29 July 2020
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Review from Tracey S (Daughter of Resident) published on 8 May 2020
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Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, Tracey, for letting us know how we are doing at Southfield Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we look forward to seeing you again soon.
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Review from Kathryn S (Daughter of Resident) published on 16 April 2020
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Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, Kathryn, for your wonderful feedback about our home.
The care and wellbeing of every resident is always our priority - and even more so during these challenging times. We greatly appreciate your feedback and kind comments about our team. Take care; we look forward to seeing you again soon.
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Review from Jennifer F (Daughter of Resident) published on 6 January 2020
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Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, Jennifer, for letting us know how we are doing at Southfield Court Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are thrilled you and your family had a wonderful Christmas in our home, and wish you all the best for the New Year.
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Review from Neil C (Son of Resident) published on 17 December 2019
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Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, Neil, for your feedback and for taking the time to share your experience at Southfield Court Care Home. We are so sorry to hear about your Dad but pleased you felt he received great care and hope that his time at our home did see some friendships flourish, especially with the care team. If you wish to recognise these outstanding members of staff, you are welcome to submit a ROCK award nomination on our website here: https://www.fshc.co.uk/about-us/rock-awards/. Have a wonderful day.
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Review from Nicola R (Daughter of Resident) published on 23 August 2019
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Reply from Ronnie Cavanagh, Marketing at Southfield Court Care Home
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Southfield Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Carol B (Relative of Resident) published on 11 April 2018
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Southfield Court Care Home
Thank you, Carol, for your wonderful feedback about Southfield Court Care Home. We are pleased to hear it has been so positive. We hope to see you again soon. Have a great day.
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Review from Maureen J (Niece of Resident) published on 1 December 2017
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The carers have a difficult task at times in their working day and I find that the
Reply from Ronnie Cavanagh, Digital Marketing Executive at Southfield Court Care Home
Thank you, Maureen, for your comments about your recent experience at Southfield Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We appreciate all your comments and always see feedback as an opportunity to improve the services we provide. Thank you once again. Take care!
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Review from Doreen and Carol (Wife of Resident) published on 18 April 2017
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Review from Jacqueline W (Daughter of Resident) published on 28 March 2017
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Review from M W (Wife of Resident) published on 20 March 2017
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Review from J B (Wife of Resident) published on 20 March 2017
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Review from J L (Daughter of Resident) published on 6 March 2017
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The Review Score of 8.4 (8.394) out of 10 for Southfield Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.844 for Southfield Court Care Home is calculated as follows: ( (27 Excellents x 5) + (5 Goods x 4) ) ÷ 32 Ratings = 4.844
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.55 Points relating to the number of positive Reviews for Southfield Court Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 3 Positive Reviews ÷ 10 = 0.3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Kelly has worked in the Health and Social Care Sector since she was 19 years old and cannot see herself doing anything different. She began as a care assistant in a nursing home. Since then, she has progressed from Care Assistant to Senior Care Assistant, to Deputy Manager and now Home Manager. Kelly received a long service award at her previous home, which she worked at for 12 years. She has also been told by a professional that ‘every home needs a Kelly’ which she is very proud of. Outside of work, Kelly loves exploring the outdoors with her two dogs. She also has a keen interest in photography. Words of encouragement from Kelly for someone looking for the right care home would be: “I would say do the research. Look into the care rather than the cosmetics.”