Thornhill Care Home has a Review Score of 9.4 (9.400) out of 10, based on 9 reviews in the last 2 years. Over all time Thornhill Care Home has 26 reviews.
Review from Ian C (Son-in-law of Resident) published on 28 September 2017
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Also, the concern
Many thanks for everything you did, we will always be grateful.
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Treated with Dignity
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Review from Mavis S (Friend of Resident) published on 29 November 2016
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Treated with Dignity
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Review from Alice P (Wife of Resident) published on 29 November 2016
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Treated with Dignity
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Review from Doreen (Resident) published on 15 November 2016
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Treated with Dignity
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Review from Anthony D (Husband of Resident) published on 7 November 2016
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Treated with Dignity
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Value for Money
Review from L W (Son of Resident) published on 22 February 2016
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Treated with Dignity
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The Review Score of 9.4 (9.400) out of 10 for Thornhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Thornhill Care Home is calculated as follows: ( (63 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 106 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Thornhill Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 May 2018
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Job Title: Home Manager
Joined: 2014
I have had the privilege of working in the care sector for over 20 years, with a vast array of experience in home management and senior leadership.
Job Title: Assistant Manager (CHAPS)
Joined: 2011
I have worked in care for 13 years and have done or had my hands in every role within the care home, from laundry to assistant manager. I am a care home assistant practitioner on top of being the assistant manager.
My end goal is to run my own home as a home manager.
Job Title: Team Leader
Joined: 2008
Before I started at Thornhill I had graduated in Economics and had a change of my career and it is the best decision I have made. I have worked for Thornhill for many years; I started as a domestic and worked my way up to team leader and completed the NVQ Level 5 so I am very proud of my achievements. I am very passionate about my job which truly brings me joy, I believe I am able to excel in my role and I am always able to take on more responsibilities.