White Rose House has a Review Score of 8.2 (8.241) out of 10, based on 2 reviews in the last 2 years. Over all time White Rose House has 49 reviews.
Overall Experience
24
22
3
0
0
Date Published
49
1
2
2
47
Reviewer Connection to White Rose House
19
13
5
3
2
2
1
1
1
1
1
Overall Experience
24
22
3
0
0
Date Published
49
1
2
2
47
Review from Susan H (Niece of Resident) published on 17 January 2025
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My aunt has advanced Alzheimer's and unfortunately doesn't know me really any more. She moved from a care home in Lepton when it closed over a year ago and I am very pleased with her care. The home is clean and well-presented, the staff are caring, helpful and friendly. Although she cannot participate
in much, she enjoys some of the activities and apparently 'Elvis' is a great hit with her! Thank you for her continuing care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathryn S (Daughter of Resident) published on 2 July 2024
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I highly recommend White Rose Care Home for end-of-life care. Absolutely fantastic. My dad was admitted for end-of-life care in December 2023 and died in February 2024.
The care he received was outstanding. All staff members are friendly, caring and professional, nothing was too much for them. They
not only looked after my dad but also supported all the family and this support has continued since Dad died as they now invite my mum to social events they hold. I can't thank them enough for the care and support we all received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael C (Son of Resident) published on 23 June 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
White Rose House was recommended to me for my mother's care and we have not been disappointed. I am constantly informed of any alterations in Mother's health and care needs. Facilities and care are excellent and I cannot find any faults and would recommend White Rose House to anyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer M (Friend of Resident) published on 4 April 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My friend has recently become a resident at White Rose House after a short spell in hospital. I cannot fault the care she is receiving there. Under the management, the staff are wonderful. I have seen nothing but kindness and politeness. The food is also of good quality and plentiful. Beautifully
cooked.
At the moment my friend's stay is temporary but after a spell at home if she was unable to cope I would certainly recommend she went there again.
Thank you to everyone at White Rose House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephanie R (Respite Resident) published on 9 December 2021
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
After suffering a COPD/suspected heart failure downturn at home at the end of October I spent twelve days at hospital after which time I elected to come to White Rose House for respite rather than return to my own home (alone) with carers calling four times per day... I have now been here for four weeks
and am so pleased I made that decision! I have a calm and very pleasant room with an ensuite and a bright outlook onto the courtyard garden and hills beyond. The staff are all so helpful, friendly, reassuring and are there for everyone here they really are remarkable. I have no doubt, however long I stay, I will have benefitted greatly from the care and encouragement I have received and am sure the long term residents here would feel the same.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary W (Son of Resident) published on 28 October 2021
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My 90-year-old, dementia suffering father went into this home, from his first day the care and support he has received has been first class. The manager and her team have been magnificent in helping Dad settle in. We have seen his mood improve, he is more engaged and is certainly happier than he was
alone at home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from June T (Daughter of Resident) published on 17 March 2021
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Mum has been at White Rose House for the past 15 months which has not been an easy time. The staff are extremely kind and have looked after her really well. Whenever I ring and ask to speak to her, the person who answers the phone, always knows where she is and how she is. They are always happy to have
a chat or pass the phone to her. The home is bright, modern and there are often activities going on and a garden for good weather. At my first official return visit on Monday, I was made so welcome it was really heartwarming and I was very pleased. It’s been such a difficult time over the last twelve months, but I am grateful to all the staff for the care afforded to my mum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Serena W (Daughter of Resident) published on 4 February 2021
Submitted via Website •
Report
Overall ExperienceOverall Experience4.0 out of 5
White Rose House has kept the safety of their residents at the forefront of their minds during this extremely difficult time. However, they have recognised the need for contact with families and friends and have facilitated this, as best they can. When phoning to check how my mum is, I have never felt
a bother and have, in general, been updated with a nice anecdote. When I was allowed to visit the Home, it was always clean and well maintained. The communal areas and bedrooms are well furnished and the food looks nice. I have sampled it myself and had no complaints. The staff are friendly and the addition of the wellbeing co-ordinators has been of great benefit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Juliette W (Granddaughter of Resident) published on 7 October 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
After lockdown, my 97-year-old Grandma suffered desperately with loneliness as suddenly her active social life halted. Her physical health suffered as a result and in June she was admitted to hospital. She wasn't well enough to go home so was taken to White Rose House where she spent the 1st week in
isolation. She was desperately unhappy and terrified that she'd never return home. She'd always said that she never wanted to go into a care home. Well, within a week of being out of isolation, her exact words were "I love it here". She didn't want to go home plus I was worried she'd be unable to cope. I was able to arrange for her to stay permanently at White Rose House where she was so happy. Unfortunately, I've been unable to go into her new home due to Covid-19 restrictions but was able to visit from the window and we could chat and see one another. Grandma became poorly again but from the window I witnessed incredible tenderness from her carers, they made her laugh as well. I owe them so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judith S (Daughter of Resident) published on 22 May 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience4.0 out of 5
My mum lived at White Rose for just over two years, like most people she didn't want to leave her home but with the help of the staff she settled very quickly. I visited my mum almost every day so I did get a good feel for the workings of the home and the atmosphere created. It is very modern and clean
and well decorated. There are plenty of different rooms or sitting areas so the residents don't spend all day in the communal lounge if they don't want to. My mum spent a lot of time in her own room which was her choice but did enjoy the sing-songs around the piano or when local singers came in to entertain the residents. She had her hair done each Monday at the salon onsite. On sunny days she loved to sit out in the garden with a coffee or wine.
The staff were always kind, caring and compassionate and when my mum was on end of life care in April they took this to a new level in difficult circumstances. I would not hesitate in recommending White Rose House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqueline P (Daughter of Resident) published on 19 May 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mother, who has been a resident for a couple of years, recently became very unwell quite suddenly. The outstanding care my mother received from the management team and staff was amazing and due to their prompt actions, my mother is now well and truly on the mend. I cannot praise the staff and the
home enough. Simply outstanding.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M K (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
When mum decided at 98 years old that she needed extra care and leave her home of 40 years, it was a wrench. The home visits prior to her going to White Rose House helped enormously. Once in White Rose House, they helped her to settle and feel at home. She was happy and comfortable there and would say
"the staff is lovely and the food is very good!". A win-win situation Iw ould say. Thank you White Rose House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Son of Resident) published on 24 March 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
Mum was well looked after during her stay. The room was clean and nice and the staff, attentive.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C (Husband of Resident) published on 4 March 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
My wife has been at White Rose House for four years. We struggled to find anywhere locally that matched up to the standards of White Rose. Generally, we are happy with the home. Occasionally communication isn't made between shifts. The activities are 'random' - sometimes don't happen and some residents
don't seem to be involved. Also, it's a shame when good carers move on. Management tried hard to achieve the recent CQC good standards and it is hoped that they will be maintained.
Reply from Julie Caygill, Hospital Liaison Team Administrator at White Rose House
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are currently developing the wellbeing programme and would welcome feedback and input from residents and staff. We have a dedicated team of specialists within the company who are working with our wellbeing teams to enhance the programmes to adapt to what is needed for each residents individual needs and wishes. We recognise the importance of a well-structured and varied programme and have made arrangements to visit the home to meet with the wellbeing staff and residents to revise this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian G (Son of Resident) published on 25 February 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Think everything is OK. Kept warm, clean. Food is good and someone there all the time to help.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R S (Son of Resident) published on 23 January 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
Provided good care for my dad he was very happy here "warm, well-fed and well cared for".
The staff got to know dad well and enabled considerable improvement in his physical and emotional well-being during his 8-month stay.
The manager and deputy manager were major drivers of understanding dad's care
needs.
The cleaner was always helpful and friendly. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V O (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mum has had a good stay at White Rose. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Son of Resident) published on 18 December 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
In my opinion, standards have improved in the last few months. The staff, in general, are attentive, pleasant and caring. The food seems to have improved and there is a pleasant atmosphere.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Son of Resident) published on 3 December 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience3.0 out of 5
My mother has been in White Rose House for 5 years - largely satisfactory, although she is got up out of bed in the mornings too late sometimes.
Reply from Clare Sheehan, Admin at White Rose House
Thank you for your review. We value all feedback as this will help us to improve our service where required. We will discuss with your mother her preference for getting up in the mornings to ensure the care staff are aware of your mother’s wishes and that she is happy with this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sylvia W (Friend of Resident) published on 28 November 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience3.0 out of 5
Two months ago I would have been extremely likely to recommend White Rose House to friends, but recently I've had a few concerns.
Reply from Clare Sheehan, Careline Advisor at White Rose House
Thank you for your review. We value all feedback as this helps us to improve our service where required. We are very sorry that you have had some concerns and would welcome the opportunity to speak with you so that we can put things right. Please be assured the wellbeing and happiness of all our residents is of paramount importance.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Current Review Score: 8.2 (8.241)
Overview of Review Score
The Review Score of 8.2 (8.241) out of 10 for White Rose House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.955 for White Rose House is calculated as follows:
(
(21 Excellents x 5)
+
(1 Goods x 4)
)
÷ 22 Ratings = 4.955
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.286 Points relating to the number of positive Reviews for White Rose House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
= 3.125
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 62 registered maximum number of service users is 12.4. 2 Positive Reviews ÷ 12.4 = 0.161
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Introducing Jenny Hanson
Home Manager at White Rose House, Huddersfield
Mulberry Care is owned and run by a local family operator and our story is about people: about knowing what we’d want for our own family in this phase of their lives and about keeping our core values at the very heart of all we do.
The team at Mulberry Care is a close family in itself and you’ll find the utmost mutual respect here among team members and towards residents alike. We believe that’s what makes for a welcoming, home-from-home environment and a friendly place to work.
To this end, we choose our team members carefully and know that together with these amazing people, we can make a real difference for you and your loved ones.
If you would like to find out more information about the White Rose House, Jenny and her team would be pleased to welcome you for an informal discussion, over the phone.
Frequently Asked Questions about White Rose House
What types of Care is White Rose House registered for?
Older Person Care, Dementia, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does White Rose House have?
There are 62 Single Rooms.
How far is White Rose House to the centre of Holmfirth?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
