White Rose House has a Review Score of 8.2 (8.241) out of 10, based on 2 reviews in the last 2 years. Over all time White Rose House has 49 reviews.
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Review from L J (Daughter of Resident) published on 27 November 2019
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Overall ExperienceOverall Experience4.0 out of 5
My mother has been a resident here since August, and so far I have found the home to be very good with really pleasant staff who are very obliging.
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Review from A D (Daughter of Resident) published on 27 November 2019
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Overall ExperienceOverall Experience4.0 out of 5
My Mum is a very difficult person to deal with, she takes a lot of time and patience. The staff do very well for her. Thank you very much for all the help you give her. Mum says she is content living here. She will have been here 3 years in February 2020.
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Review from Emma F (Daughter of Resident) published on 11 April 2019
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Overall ExperienceOverall Experience5.0 out of 5
I cannot thank ALL of the staff at White Rose House enough and would highly recommend the home to anyone looking for somewhere for a family member. The care is second to none and the management and carers can't do enough to help. The staff don't do their job because they need to, they do it because
they want to - and this shows. Everyone has treated Mum and our family and friends with love and respect. THANK YOU.
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Review from Ann B (Daughter of Resident) published on 22 March 2019
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Overall ExperienceOverall Experience5.0 out of 5
My dad was admitted to White Rose House due to severe frailty. The kindness, care and compassion shown to not only my dad but us as a family as well has been second to none. The home is a very friendly and welcoming place. It is beautifully decorated, clean and all members of staff are very professional.
I would have no hesitation in recommending White Rose House to anyone.
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Review from Jane R (Daughter of Resident) published on 14 February 2019
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Overall ExperienceOverall Experience4.0 out of 5
White Rose has had times of difficulty but is now making progress in getting more staff on duty who are better trained.
The manager is approachable and anything I have asked of her has been done.
I hope all the improvements that need to be made will happen.
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Review from Jean (Daughter-in-law of Resident) published on 8 February 2019
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Overall ExperienceOverall Experience4.0 out of 5
The White Rose is in a lovely position in the Holme Valley, I visit my mother in law regularly and the staff are always very helpful and cheerful. Whilst my mother in law has resided in the White Rose I have joined in with quiz afternoons, activities with the local school children, nostalgia afternoons
(listening and dancing to the older styles of music), Harvest Festivals lead by our local vicar. Our family were invited for Christmas lunch and we had a great time. My granddaughter comes with me once a week and at two years old loves interacting with the residents and they with her. As a family, we feel that every effort is being made to meet the needs of my mother in law. Through some difficult times where we have had difficult decisions to make we have always found the manager's door open and with a willing ear to listen to our doubts and worries. I leave my mother in law at the White Rose feeling confident and happy we are giving her the best care we can.
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Review from Mike D (Son-in-law of Resident) published on 12 November 2018
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Overall ExperienceOverall Experience4.0 out of 5
White Rose House is a well designed, well-run nursing home, where the staff have done their best to look after my mother in law for almost two years.
It is my view, from many, many visits that the residents enjoy a very good level of care.
Recent local press articles gave a totally misleading picture
of the home and should be ignored!
Keep up the good work.
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Review from Rebecca C (Relative of Resident) published on 8 November 2018
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Overall ExperienceOverall Experience5.0 out of 5
The care offered has been wonderful. The staff have strived to make the transition as easy and secure as possible. We have all been encouraged and welcomed to treat White Rose as my Mother in Law's own home - to share meals, watch favourite programs in the sitting room and to spend quality tie together.
The staff obviously know residents well and ensure their needs are met quickly and with respect. It is lovely to see them taking the time to chat with and encourage independence form those in their care.
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Review from R S (Son of Resident) published on 7 August 2018
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Overall ExperienceOverall Experience4.0 out of 5
My father stayed for a brief respite whilst we had a holiday. He enjoyed his stay and loved the events and activities organised by the great and kind entertainer. My dad is well travelled and I think he found the food a little bland. He currently enjoys a good Mediterranean diet and he felt the meals
could do with more imagination. We will definitely use White Rose again and if we need more help for him we'll come back. Thank you.
Reply from Clare Sheehan, Careline Advisor at White Rose House
Thank you for your review, we value all feedback as this helps us to improve our service as required. We are delighted your Father enjoyed his stay with us and found the activities to a high standard. As food is an important part of daily life we would be happy to meet with your Father if he returns to plan a menu to suit his needs.
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Review from A B (Daughter of Resident) published on 3 July 2018
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Overall ExperienceOverall Experience4.0 out of 5
Although my father is happy and comfortable in his home, White rose, I personally feel improvements could be made to his room e.g. shelf in the bathroom on a slant. His food table always dirty. I now buy my own disinfectant wipes to wipe all surfaces. Staff good with my Dad - some more than others,
but could do with more staff to ensure the residents get the attention they need.
Reply from Claire Hurworth, Care Line Manager at White Rose House
Thank you for your review; we value all feedback, as this helps us to improve our service where required. We have recently reviewed the domestic hours at the home and have made some changes with increased hours to improve the service. As with all care services, staffing levels are monitored and reviewed in line with resident dependencies.
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Review from Pauline T (Friend of Resident) published on 6 March 2018
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Overall ExperienceOverall Experience5.0 out of 5
As a visitor to White Rose House, in order to see a friend, I have found it very clean, modern and bright with a welcoming atmosphere and very good layout.
Public rooms and spaces provide the intimacy sometimes needed for patient/visitor privacy, without having to spend time in the bedroom.
I have
found the staff helpful and friendly and the activities and amenities available for patients are excellent.
Altogether, a very pleasant home to visit, with refreshingly bright surroundings and people-friendly atmosphere.
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Review from D T (Daughter of Resident) published on 6 March 2018
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Overall ExperienceOverall Experience4.0 out of 5
Activity Co-ordinator does an excellent job providing interesting activities and including all clients. Carers are all caring and pleasant. The care home has a homely feeling. Catering staff make a good selection of meals and snacks and are always cheerful.
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Review from Ian I (Son of Resident) published on 21 February 2018
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Overall ExperienceOverall Experience5.0 out of 5
Mum came to White Rose House in 2015 and rapidly settled in, enjoying the relaxed friendly environment. The care staff were competent and attentive, looking after her well and becoming her friends. In her final weeks, she was able to stay in familiar surroundings, attended by friendly staff for whom
nothing was too much trouble.
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Review from D B (Resident) published on 29 January 2018
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Overall ExperienceOverall Experience4.0 out of 5
A month here has enabled me to gain a much more balanced picture, considering personal needs. Splendid carers (both loud and soft!) radiate a spirit of enjoying their work and accomplishing it. Initially, the food was poor, but improvement has been made. Appalling mashed potato, drastic fish and chips,
squished sprouts and cold plates were the order of the day. Now, quiche etc for tea (and garlic mushrooms!) and other changes paint a better picture. Hotter food is a further plus too.
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Review from Ian S (Relative of Resident) published on 5 January 2018
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Overall ExperienceOverall Experience5.0 out of 5
Excellent all round. A carer helped a lot to bring drinks, mince pies, and chairs. Open areas good too!
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Review from M P (Son-in-law of Resident) published on 26 September 2017
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Overall ExperienceOverall Experience5.0 out of 5
Excellent care! No problem at all.
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Review from J S (Resident) published on 8 September 2017
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Overall ExperienceOverall Experience5.0 out of 5
Treated with care and respect and kindness at all times. Never made to feel a nuisance whenever I rang for help. Always helpful and kind whatever time I ring. Meals above top standard. When ill I am really cared for, always friendly.
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Review from G S (Son of Resident) published on 29 August 2017
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Overall ExperienceOverall Experience5.0 out of 5
Mum really enjoyed herself. Made friends with residents and staff.
The only downside is paying the full amount for mum's week long residential. However, this is a government issue.
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Review from A C (Daughter of Resident) published on 24 July 2017
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Overall ExperienceOverall Experience4.0 out of 5
My father was elderly (95) and not accustomed to care services when he entered White Rose. Initially, it was challenging finding the balance between his wanting to be independent and need for the carers to deliver their services. However, after a couple of weeks, he settled into a happy routine and
became very content. He was mentally very alert for his age and enjoyed the interaction with staff.
I cannot praise too highly the professional way in which all the staff coped with his sudden death.
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Review from Caroline K (Daughter of Resident) published on 11 July 2017
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Overall ExperienceOverall Experience4.0 out of 5
Staff helpful, pleasant and polite.
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Current Review Score: 8.2 (8.241)
Overview of Review Score
The Review Score of 8.2 (8.241) out of 10 for White Rose House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.955 for White Rose House is calculated as follows:
(
(21 Excellents x 5)
+
(1 Goods x 4)
)
÷ 22 Ratings = 4.955
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.286 Points relating to the number of positive Reviews for White Rose House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
= 3.125
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 62 registered maximum number of service users is 12.4. 2 Positive Reviews ÷ 12.4 = 0.161
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Introducing Jenny Hanson
Home Manager at White Rose House, Huddersfield
Mulberry Care is owned and run by a local family operator and our story is about people: about knowing what we’d want for our own family in this phase of their lives and about keeping our core values at the very heart of all we do.
The team at Mulberry Care is a close family in itself and you’ll find the utmost mutual respect here among team members and towards residents alike. We believe that’s what makes for a welcoming, home-from-home environment and a friendly place to work.
To this end, we choose our team members carefully and know that together with these amazing people, we can make a real difference for you and your loved ones.
If you would like to find out more information about the White Rose House, Jenny and her team would be pleased to welcome you for an informal discussion, over the phone.
